Lots of organizations are jumping on the bandwagon of ITIL hoping to improve the management and efficiency of their IT departments. Unfortunately, many are ill-prepared to deal with the challenges of implementing ITIL.
This episode of Sanity Savers for IT executives discusses five real-world roadblocks to implementing ITIL and the ways to overcome them.
For those of you who prefer text to video, you can click the "Transcript" link underneath the video or you can read the original piece that this episode was based on: Top 5 reasons why ITIL implementations don't happen by the book.
Jason Hiner is Editor in Chief of TechRepublic and Long Form Editor of ZDNet. He writes about the people, products, and ideas changing how we live and work in the 21st century. He's co-author of the upcoming book, Follow the Geeks (bit.ly/ftgeeks).