ITIL was originally just a set of books from the U.K. about IT best practices. Today, it has turned into a global phenomenon and one of the hottest topics in IT. This episode of Sanity Savers for IT Executives gives a rundown of five basic ITIL facts every IT leader should know.
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Jason Hiner is Editor in Chief of TechRepublic and Long Form Editor of ZDNet. He writes about the people, products, and ideas changing how we live and work in the 21st century. He's co-author of the upcoming book, Follow the Geeks.