CXO

Video: How CIOs can foster feedback from their staff

This episode of CIO Sanity Savers shares several strategies that will help you keep your finger on the pulse of your IT group.

In difficult and demanding times, it's particularly important for IT leaders to get good feedback from staff. If you're going to successfully guide your team, you need to listen to their ideas and understand what they're dealing with - and that requires some dedicated effort. This episode of CIO Sanity Savers shares several strategies that will help you keep your finger on the pulse of your IT group.

For those of you who prefer text over video, you can click the "Transcript" link underneath the video or you can read the original article from John McKee that this episode was based on: 10 ways leaders can get crucial feedback.

About

Jason Hiner is Editor in Chief of TechRepublic and Long Form Editor of ZDNet. He writes about the people, products, and ideas changing how we live and work in the 21st century. He's co-author of the book, Follow the Geeks.

11 comments
dbecker
dbecker

Never lie to your people. Keep your promises. Be fair without playing favorites. Insure that people will be heard and then, if the ideas are good, find a way to implement them. Always keep in mind that you are serving the needs of those working with you to provide them with the resources they need to do their jobs. Exercise justice and judgment with mercy.

laurenann05
laurenann05

Good tips & video presentation is smooth and easy to watch. I am a lower level IT employee working my way up, if only my current higher up's took this advice, I might not constantly frustrated and wishing the economy was better so I could be looking for a different job.

ziasistani
ziasistani

Hello Dr D. Ahmadi Would you please say if this is a good article or not? Best Regard

jasonhiner
jasonhiner

If every manager used these principles as their goals, there would be a lot more happy workers out there.

tracy.walters
tracy.walters

I agree with dbecker: 1. Never Lie 2. Keep your promises Also: 3. Think servant leadership...my job is to get my people the best tools I can (within reason) to do their jobs. 4. Set expectations based on the tasks you ask your people to do ... set their goals a bit higher than you think they can achieve, but set your expectation a bit lower...this is a balancing act, but it pushes them to excel, but doesn't condemn them if they don't make it. If they do make the goal, reward them...financially and with recognition among their peers. 5. And lastly...although this is well-known, it is an unbreakable rule - praise in public, punish in private.

jck
jck

I have 3 people whom I work with I know I can trust. We share info, what we see and hear going on, etc., so we can determine what is real and what is rumor. I've been in the dark enough at jobs. I have some good people I work with finally who will share and be honest about things. This helps me not get blindsided like I have been twice before.

ffvastani
ffvastani

Hello Jason - Those were some pretty discrete but straightforward CIO 1O1 basics that often management tends to overlook. Good work. Hope to expect such tips in the future too. Farid

tracy.walters
tracy.walters

...I take responsibility for my team's failures...I don't pass the buck. And I make sure that specific individuals get praise to management for their successes.

jasonhiner
jasonhiner

So you can expect another one next Wednesday. :-) Thanks for the feedback!

ffvastani
ffvastani

Jason - In an effort to compile CIO best practices for myself, do you have other materials/shows/presentations that you may have done in the past that you could point me in? Thx Farid

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