Software

Video: Why e-mail messages start fights

Only seven percent of what we say is conveyed through words. Tone and visual cues make up the other 93 percent. That is why email messages are so often misunderstood. Ed Muzio of Group Harmonics suggests using email only when you should: to convey facts and data, and when no emotion or sensitive issues are involved.

Only seven percent of what we say is conveyed through words. Tone and visual cues make up the other 93 percent. That is why email messages are so often misunderstood. Ed Muzio of Group Harmonics suggests using email only when you should: to convey facts and data, and when no emotion or sensitive issues are involved.

In the past 12 months alone, I've seen e-mails misconstrued and misinterpreted too many times to count, and then management ends up having to devote extra time to damage control for issues that shouldn't have been issues in the first place. Muzio's suggestions are right on the money. Check them out in this video whiteboard from TechRepublic's sister site BNET.

About Jason Hiner

Jason Hiner is Global Editor in Chief of TechRepublic and Global Long Form Editor of ZDNet. He's co-author of the book, Follow the Geeks.

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