TechRepublic Questions of the Week - October 19, 2009

The questions highlighted in this Questions of the Week post address issues with Windows Vista, Microsoft Word 2007, Quickbooks, servers, OWA, and more.

With the help from the TechRepublic community, we've compiled a list of questions from last week that had great answers and/or large appeal. If you want to submit your favorite Question of the Week, using those guidelines as criteria, please send them to

The following question was sent in by TR member nemesl:

"Could anyone tell me why does my Windows XP Professional reject system restoration to previous restoration points? I mean restore points that I set up myself. I would be extremely happy if you could help me. There is no other message -- just one stating that restoration cannot be made to the selected date."

Here are some other highlighted questions from last week:


Sonja Thompson has worked for TechRepublic since October of 1999. She is currently a Senior Editor and the host of the several blogs.

Jacky Howe
Jacky Howe

To start the System Restore tool from a Command Prompt. Restart your computer, and then press F8 during the initial startup to start your computer in Safe Mode with a Command Prompt. Log on to your computer with an administrator account or with an account that has administrator credentials. Type the following command at a command prompt, and then press ENTER: %systemroot%\system32\restore\rstrui.exe Follow the instructions that appear on the screen to restore your computer to an earlier state. If you can't enter Safe Mode try this. Boot the system using the Windows XP CD-ROM. In the first screen when the Setup begins, read the instructions press "R" (in the first screen) enter the Recovery Console. 1: C:\WINDOWS Which Windows Installation would you like to log on to (To cancel, press ENTER)? After you enter the number for the appropriate Windows installation, Windows will then prompt you to enter the Administrator account password. Note If you use an incorrect password three times, the Windows Recovery Console closes. Also, if the Security Accounts Manager (SAM) database is missing or damaged, you cannot use the Windows Recovery Console because you cannot have correct authentication. After you enter your password and the Windows Recovery Console starts, type exit to restart the computer. Type the following command and press Enter. Type CD\ then Enter Then type cd system~1\_resto~1 then Enter Type dir then Enter When you hit enter it will list all the restore points folders like rp1, rp2 ??.. If the restore points have more than one page then you will have to keep on hitting the key to view the last restore point folder. You will have to choose the second to last option folder Type cd rp {the second to the last restore point no. } (Note: Example: cd rp9, if rp9 is the second to the last restore point where the last restore point no. is 10 Then type cd snapshot Now the command prompt will look like this c:\system~1\_resto~1\rp9\snapshot Type: copy _registry_machine_system c:\windows\system32\config\system Press enter Then type: copy _registry_machine_software c:\windows\system32\config\software Then type exit TIP!. If you get an access denied error when doing the above, then do the following at the recovery console: Type CD\ then press Enter Type cd windows\system32\config then press Enter Type ren system system.bak then press Enter Type exit and press Enter Your PC will reboot, go back into the Recovery Console and then you have access.

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