Social Enterprise

Podcast: Communication tips that improve end-user/IT relations

During this 5-minute podcast, Bill Detwiler talks about the importance of end-user/IT communication and offers advice on communicating effectively.

Podcast

Too often, IT organizations fail to adequately communicate with their end users. And no, muttering obscenities and shacking your fists does not count as communication. This lack of interaction can lead to confusion, suspicion, and even conflict. You can often avoid customer dissatisfaction and resentment by effectively and regularly communicating effectively and regularly with your end users. During this 5-minute podcast, I discuss why there is no substitute for good communication and offer best practices for using three common communication methods: e-mail, voice mail, and face-to-face contacts.

Note: Originally recorded in April 2006, this podcast was part of TechRepublic's Rootcast series.

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Two ways to listen to this podcast:

  1. You can click Play directly from this page (if you have Flash installed).
  2. Download this episode as a zipped MP3 file.

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About

Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop supp...

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