Too often, IT organizations fail to adequately communicate with their end users. And no, muttering obscenities and shacking your fists does not count as communication. This lack of interaction can lead to confusion, suspicion, and even conflict. You can often avoid customer dissatisfaction and resentment by effectively and regularly communicating effectively and regularly with your end users. During this 5-minute podcast, I discuss why there is no substitute for good communication and offer best practices for using three common communication methods: e-mail, voice mail, and face-to-face contacts.
Note: Originally recorded in April 2006, this podcast was part of TechRepublic's Rootcast series.
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Bill Detwiler has nothing to disclose. He doesn't hold investments in the technology companies he covers.
Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop support specialist in the social research and energy industries. He has bachelor's and master's degrees from the University of Louisville, where he has also lectured on computer crime and crime prevention.