Leadership

Poll: How promptly is your IT department notified of employee departures?

Because IT must react quickly to employee departures, many organizations involve IT early in the process. On average how quickly is your IT department notified of employee departures? Take the quick poll in the above blog post and let us know.

Whether it's massive layoffs or routine separations, you should have standard security policies that detail the steps to take when an employee leaves the company. In an IT Dojo video, I discuss four critical areas of employee transition security--user accounts, documentation, inventory, and personal electronics.

Because IT must react quickly to employee departures, many organizations involve IT early in the process. On average how quickly is your IT department notified of employee departures? Take the quick poll in the above blog post and let us know.

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Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop supp...

18 comments
carol.baker
carol.baker

They're NOT so good at notifying me of new employees or Interns coming in to the system. Sometimes the new person is on their way up to the office before I know about it.

GeoffCh
GeoffCh

How about - 'only if you're lucky' ??

TonytheTiger
TonytheTiger

When personnel starts the separation paperwork, tickets are automatically generated for IT to disable accounts after the separation date.

Wild Card
Wild Card

Sometimes I get called Sunday night to disable a person's access because they forgot to tell HR what was happening.

cbader
cbader

When I started here there were a significant amount of user accounts for employees that no longer worked for the company that hadnt had the password changed, were still enabled, still had VPN access, and were still part of distribution groups so there mailboxes were just sitting there filling up. I finally got them to keep me in the loop on all changes in employment so now I am notified before someone is let go if it is planned or shortly thereafter if it isnt planned.

randy_scadden
randy_scadden

In our organization it really just depends on the individual. For higher profile people we are typically notified either the day before or a few hours before the person is to be let go. In previous organizations I would actually get a daily new hire / departure list and would go through and either create a network account or disable a network account.

JohnMcGrew
JohnMcGrew

And considering the amount of collateral damage done by disgruntled newly-former employees that we've read about here, it's easy to see why IT needs to be prepared.

Deadly Ernest
Deadly Ernest

IT were notified before the person. And I've worked in two organisations where I was informed by my boss in writing on the last day of my current contract it won't be renewed. In both cases HR and IT were surprised when I dropped in at lunch time to go through the walk out procedures, he'd forgotten to tell them. And one of them was a multi-national US based IT Support Contract company looking after high security government networks.

CharlieSpencer
CharlieSpencer

The HR manager personally notifies those of us who need to take immediate action; we often know before the affected employees do. Obviously this is contingent on our being able to keep our mouths shut. We are responsible for notifying those others who must take action but need not do it immediately (update phone lists, disable secondary accounts).

NotSoChiGuy
NotSoChiGuy

...we have a parent termination work order that shoots off child work orders to various parties to take care of various items (telecom, messaging, network ID, VPN, etc). As soon as HR flags the person in the ERP system about an employee term date, we're notified.

C_Zakalwe
C_Zakalwe

what are you using? (Ours can have child tickets, but they don't update the parent automatically; they are linked for easy viewing only.) I've been looking at Altiris's ServiceDesk and the equivalent from PS'Soft as possible replacements. For those who may wonder, GroupLink EverythingHelpDesk is good enough ... and not a bit better than that.

sidekick
sidekick

My company doesn't really notify anyone of anything, just lets info spread through rumor. I'm lucky to get a monthly report of terminations.

Levi Miller
Levi Miller

Usually when we notice the empty office or get introduced to the new-hire that's replacing them. It's an area we are working to improve.

obrian
obrian

When you're called into a meeting to explain why you've failed to create an account for that replacement who actually started last week. And they also want a new monitor.

tbellm
tbellm

The most damaging ex-employees or admins have already made their take or planted their backdoors before management drops the ax. They know what is coming. The ones that are surprised by termination can turn malicious, but usually not. Keep good logs and seed your database with trap contacts.

chriswilson1974
chriswilson1974

we're not, meaning when we run an annual audit there are loads of accounts to disable. It's the same with new starters, they'll phone us on the new staffs start date and ask for a username and PC for them. Regards Chris

Ron_007
Ron_007

how soon before/after a new hire is IT notified. I worked at a very large company that hired a contractor, to work in IT (add insult to injury), who sat around "on his thumb" for a month, yes 4 whole weeks, before his desktop PC was installed.

Bill Detwiler
Bill Detwiler

News hires require a flurry of IT activity, and IT should be involved early in the process. Unfortunately, this isn't always the case. On average, how quickly is your IT department notified of new hires? Take the quick poll in the above blog post and let us know. http://blogs.techrepublic.com.com/itdojo/?p=635 For suggesting the poll and providing the story, I'd like to reward you with TechRepublic coffee mug. Send me a private message if you're interested.

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