No matter how technically proficient you are, even the sharpest IT consultant or support pro is going to make a mistake every now and then. Most mistakes are recoverable, but you definitely want to avoid ones that could lose you clients and customers. During the episode of TR Dojo, I go over five of the worst mistakes IT pros can make in the field and give you some advice on how to avoid them.
For those who prefer text to video, you can click the Transcript link that appears below the video player window or read Jack Wallen's article, "10 really dumb mistakes to avoid in the field," on which this video is based.
You can also sign up to receive the latest TR Dojo lessons through one or more of the following methods:
Bill Detwiler has nothing to disclose. He doesn't hold investments in the technology companies he covers.
Bill Detwiler is Managing Editor Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. He was most recently Managing Editor for TechRepublic Pro. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop support specialist in the social research and energy industries. He has bachelor's and master's degrees from the University of Louisville, where he has also lectured on computer crime and crime prevention.