Mobility

Video: Five mistakes to avoid when supporting smartphones and mobile devices

Bill Detwiler outlines five mistakes that IT departments should avoid when supporting smartphones and mobile devices.

Mobile devices have been around in one form or another for decades, but with the recent proliferation of smartphones and tablets, they are now a significant IT support issue. These devices bring several unique challenge and potential pitfalls. During this week's TR Dojo episode, I share five mistakes that IT departments should avoid when supporting mobile devices.

For those who prefer text to video, you can click the Transcript link that appears below the video player window or check out Brien Posey's article, "10 things you should know about supporting mobile devices."

For more mobile device support advice, check out the following resources:

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About

Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop supp...

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