iPhone

Video: iPhone deployment builds goodwill, shows IT is proactive

Bill Detwiler talks with James Brown from Talecris about how the benefits of deploying Apple's iPhone far outweighed the hazards.

At Gartner Symposium/ITxpo 2009, I spoke with James Brown, Senior Manager for Security at Talecris, about the company's decision to make Apple's iPhone THE mobile device for employees. Talecris Biotherapeutics is a "global biotherapeutic and biotechnology company".

Brown described the iPhone as a "game changer" for end users. According to Brown, the mobile device provides a significant improvement in people's ability to do work, but also makes people happier with the services provided by IT. Brown's department was proactive in its decision to deploy the iPhone. "I think it was a way for us to show the business that we are, that we understand needs and wants and want to be able to be leading them in some of the newer, more whiz-bang type of technology," Brown said.

In the video, Brown explains how Talecris started their deployment with executives and the sales staff, where they are in the rollout, and how they effectively managed security and support concerns. For example, they required users to install iTunes on their home machines, not corporate PCs. The benefits just outweighed the hazards.

I've heard lots of arguments for the iPhone but Brown is the first IT pro I've spoken with who saw the iPhone as a way to build "goodwill" with users. And, I think the idea has merit. As Brown said, "it's a good thing" when IT is rolling out a new technology and users are coming in asking "when can I get mine." What do you think?

About

Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop supp...

61 comments
CharlieSpencer
CharlieSpencer

Is deploying smart phones in late 2009 being proactive? Don't most employees that need one (or have convinced someone they 'need' one) already have one? Isn't such a deployment behind the curve, not ahead of it?

The 'G-Man.'
The 'G-Man.'

Is a toy - a media player with some addons. If I want a business device, I will buy one that will let me at least carry a spare battery (you will need it), allow me to use the phone as I see fit, and let me sync without using commercial bloatware.

Oz_Media
Oz_Media

I think an enterprise seeking to be proactive would deploy devices that are durable, run common office apps, databases, etc. Though the i-Store is filling up with Apple approved software, it's hardly filling up with worthy business software. No FoxPro integration, no Act integration, No Access integration, no excel integration, no anything worthy of business integration. The Top Picks in the apps store are all games, Zomie Pizza ( a real business tool there), wooden labyrinth (wasn't that toy for ages 8-12), Barista (now you can make your own coffee beverages at home!). Email integration is for Microsoft Exchange, it allows you to view inline attachments but you can't create or edit the office documents. Have fun using the Excel clone and selecting cells with a finger and no stylus. Quickoffice is a hideous Office wannabe, not powerful enough for most enterprise users. Still has a garbage camera, so you can't even send detailed product or onsite photos to people. Maybe for IT guys who want to be gadget junkies and show how cool they are to avoid Windows Mobile, children who want to play house and pretend they are working, stay at home folks who want recipes, share low res photos with friends etc. But as an ENTERRISE device? If it wasn't for people pretending it's a business device it wouldn't even be considered against other far more usable and business worthy devices. Seriously, if a Windows device had come out with such a restricted and all but useless feature set, it would be the laughing stock of the entire IT community. But because it's Apple and not Windows, people rush to justify its worth, even if there is no real worth outside of a fun device for personal use. The same people have worked so hard at justfying it's usefulness that they are now trying to make it a device worthy of the company investing in for them. Absolute junk for business, unless business to people means showing each other the latest games, recipes, low end photos and email, all things you can do with almost any cell phone that NOBODY would consider a business device.

tomas
tomas

Lets not confuse end user needs and wants. What builds goodwill is efficient IT management and support. Some real world examples of how it improves ability to work would be intersting. This solution seems to just complicate things. IT needs to be lean and mean.

bryantwalley
bryantwalley

We have a fairly loose policy concerning Phones here. We generally try to get what the end user wants. Over the past 2 years we have issued out 6 iPhones (all versions) and all have come back for return. Even had one person ask me "Can I get my real phone back." I have over 70 Blackberry devices in the field now and no issues with them.

rkuhn040172
rkuhn040172

One has to carefully define what business or enterprise means. Generally speaking, in the broadest sense of the word, I'd say no iPhones aren't business or enterprise devices. However, one person's definition of their needs can vary greatly from person to person. For me, I own one, I get great benefits from using one. Let's face it, everyone has their own needs and that's the wonderful thing here having so many choices available. I think IT, in general, needs to be more open about supporting as many devices as possible given budgetary, management, infrastructure, etc restraints. After all, who cares what your opinion is...if someone benefits from increased productivity, availability, etc from owning a particular device...have at it.

Economix
Economix

My apologies, but your argument is off topic. In all of your points you're asking the iPhone to replace a laptop or function as a laptop, which isn't the subject at hand, though iPhone does a pretty good job at replacing a laptop, it's not quite. The debate is comparing the iPhone to BlackBerries, Palm Pres, and Windows Mobile units and having your staff utilize them to be more productive in which case there is no substitute for the iPhone. And if you're making the argument that it's a toy you're using your own ignorance is no excuse. Making an argument with your limited experience with the iPhone device itself shows and that's not much of an argument. This is a plain weak argument. Please explain how a BlackBerry (which I'd pin you for) can do anything of the sorts that which you just made a case against above? You're clearly just expressing dislike for the iPhone as you provide no solution to your list of problems besides your opinion and opinions don't work as well as facts. Media is a great job fo you :) (I was just kidding, that was a bit low, sorry) I'm sure you'll have some response or retort but I've used my two allowed posts for the day and will not be allowed to respond - thank you TR :(

Economix
Economix

Ok, so this isn't a pissing contest anymore let's get to some meat. Keep in mind, these are the tools I use for business. My role is mainly sales but not limited to that as I manage, research data, and do a lot of organizational work as well as the standard email stuff. Lastly, keep in mind I only use FREE apps to maximize the value. Simple tools: SAFARI - There is no comparison of the mobile web browsing tool (Safari) to any other handheld, if you need to do research on the fly, and we all do it, this is by far the best available. MAPS - I travel, and having a detailed map that also uses pictures of your destination in your pocket helps a lot. MAIL - Sync to any email server besides dedicated servers (ie. Blackberry server, way to pigeon hold yourself for years anyway, that's thinking). 9-TOOLBOX - Free and really useful. Helps to calculate currency, dates, days until, amortization as well, and even holiday dates each year, then it can convert from metrics to imperial ot the reverse - awfully useful in the field. DICTIONARY.COM app - try not to sound stupid if possible. LANGUAGE LEARNING APPS - AccelaStudy or 24/7 Tutor are great tutors of over 20 languages, and the CoDesign Translator app is helpful as well (I deal with International Sales as well). CISCO WEB EX - Participate in a meeting on the fly. GRAPHING CALCULATOR - For the serious math-ers. SPECIALIZED APPLICATIONS: BLOOMBERG - There is no better financial application except maybe E-Trade Mobile Pro (which I also use but you need an investment account to fully realize the power). THE WEATHER CHANNEL - The iPhone app is superior to any other handhelds ability for this application. USA TODAY - we all know what this is, if you travel at all this keeps you in touch. myWIRELESS - Billing on your phone, with detailed PDFs and all. AUDIOBOOKS - for free, build some knowledge or relax. HOWCAST - learn how to do just about anything, on the fly. Get an understanding for how things work. BUMP - Exchange and archive contact information in seconds without manually typing a thing. WEB MD - Excellent way to diagnose issues or resolve them in case of an emergency. AROUNDME - a quick guide to everything around you (walking distance or short car ride) from food, shopping, taxis, movies, hotels, banks/atms, hospitals, pharmacies parking, and the grocery store. JOBS - Find a new job, you may need it if you really think your BlackBerry is better at any of this stuff. Includes the Ladders service for $100k+ jobs, search locally or nationally, haven't tried internationally yet. SOCIAL NETWORKING - Sure you don't need an application for this, but here you are reading this reply thread like you DON'T socially network...hmmm...Facebook, LinkedIn, and Twitter - leave the MySpace for the kids. TRAPSTER - Mobile Speed Trap detector, user based, excellent for traveling by car to visit a customer or if you have a rental in a city you're not familiar with. PIC2SHOP - Take a photo of a barcode and get pricing from other business' near you in seconds, if you're in small purchasing this is very useful. REPAIR PAL - if you're broken down, fix it yourself or find local average rates and a repair center near you - sure, it doesn't seem useful until you really need it. TN5250 - If you run the JD Edwards data management system (which is horrible but widely used) this app connects you to it anywhere. Need to look into a previous/current order? Check inventory on the fly? Cost analysis? How about a customers shipping or remit-to address? It's all in your pocket. Premium Applications: Mobile Office - Word, Excel, PPT, etc., excellent for presenting material or modifying it when you forgot the "official" copy. And Lastly: ENTERTAINMENT - I travel quite a bit so this comes in handy more often than most people besides your kids. iPod Mode - Movies, videos, music, and podcasts; great ways to kill time on a flight to China or waiting in the Madrid airport. TV.COM - CBS App, shows, movies, Tech news too! Zynga - Online poker TuneWiki - 5,000 free radio stations BabelGum - Video Entertainment I'm sorry this is quite lengthy, though I could go on some more. I feel it's fair for people who are unfamiliar to the many business uses of an iPhone that a BlackBerry doesn't do at all. There are IT professionals that question the iPhones ability to produce. I hope they can find something useful in this detailed summary. As someone who manages multiple resources, being able to find information from anywhere I stand is greatly important and with many data streams and tools the iPhone allows me to do this. Let's not all forget our compalies need sales to survive, we all have a customer somewhere. As a sales person (domestic and internationally) the tools I have with me on my iPhone are by far the best available, when I need to know something I can always get the information immediately anywhere I am and in sales having the right data and timing is everything.

Oz_Media
Oz_Media

i-Phone is a joke for business use. Just a con to get the boss ot buy staff a new toy.

Economix
Economix

I think too many business users are familiar or set in their ways with the BBs (BlackBerries). iPhones are fantastic for business. There an almost endless amount of applications I use to turn data into sales, find data on almost anything, or get information readily. The BBs are just good for email. I find no other function from them than email. The QWERTY pad is over rated too. Really, welcome to 2010. It's a limitation to a handheld device as it requires physical space that can be utilized for a larger screen (conveys more data), extra processing speed, or other digital/analog hardware. It's also another device that can fail. I found someones stylus comment funny because you only need a stylus with a small screen which in turn sounds like a complaint against a BB. As for TRUE multitasking...only the Palm Pre does this well if at all, no argument from the BBers out there. And unfortunately the support for the Pre is no where to be found. It would seem too many users are fanboys of BlackBerries because they don't understand how to utilize an iPhone. This is like comparing an analog device to a digital one, either you understand it or you don't and not undertanding how something works or how it can be an effective tool is the only excuse to bash it. It's much more than music. Seems like some people think of it as their grandkids devices so they don't want to take time to learn or work with it. Realize this is the tool of the next generation and will continue to grow in this manner.

Oz_Media
Oz_Media

I think the reason most businesses don't just roll out such devices (as we've seen noted here any times)such as i-Phone or whatever, is due to security, legacy application development/compatibility, TCO and ROI which is very hard to work around in cases of devices used mainly for entertainment or menial tasks that can be performed with a little more time and at a lower cost to the company. Example, if you can look up google maps on your notebook, which I have already provided you with, how can you justify using an i-Phone for teh same, when it only takes another minute to open a notebook and find maps, or (heaven forid!) buy a mapbook if you work in a certain city. I have access to maps on my HTC, I also have a host of map books in my vehicle for when I am on the road, personally I find it easier than going on line with ANY device just to open a mapbook. My devices oth run our company's databses and integrate/update instantly when I am in range of the server. So they warrant that ROI for the company. It still depends on yruo specific needs, but that also has to meet the needs of the company and not just the user, especially when considering 3 year terms. Life span, support costs, monthly fees etc. I think business devices of any sort need to be budget friendly and offer an easily calculable return on investment to the company, not just the user, in order to make valid business sense.

Oz_Media
Oz_Media

I have a Windows Mobile device that does everything I've mentioned here, I wasn't even THINKING about a laptop. I've just een using devices for business long enough to know that teh i-Phone is a child's toy. "iPhone does a pretty good job at replacing a laptop, it's not quite" OMG! :D LOL you ARE joking! The i-phone BARELY replaces the average cell phone, in many cases the cell ohone has greater capabilities too, it's garbage with crappy apps for iT guys that think they are runnign a business because they have to track and schedule patch days and martini nights with fellow geeks. As for pinning me for a Blackberry, I don't care for them either, unless your only need is email. I have two devices, from different jobs I've needed them for, and i-Phone doesnt' even come remotely close ot being in teh same league. First off: http://www.motorola.com/business/v/index.jsp?vgnextoid=d3da7b103d175110VgnVCM1000008406b00aRCRD Secondly: http://www.htc.com/ca/product.aspx?id=52564 i-Phones can't even begin to touch the features and Enterprise finctionality of either device. "Making an argument with your limited experience with the iPhone device itself shows and that's not much of an argument." I've worked with mobile device manufacturers longer than most people even knew what they were. There were devices that wre better than teh i-Tot more than 5 years before Apple's rip off was a seed. they bought a failign touch panel company and adapted their out of date technology to provide a mnultitoiuch screen instead of using a more capable and worthy/useful technology where they could have actually began to compete with othhers, I worked for manufacturer's of REAL enterprise devices selling at $3K-$5K per device. The i-Phone is a toy for little kids and wannabe's who think they are usiness savvy. It uses antiquated touch technology that doesn't even read a stylus, it never WILL read a stylus until Apple realizes that Elo sold that tech over 15 years ago because it failed. Adding multi-touch chips doesn't improve on the base tech they bought for a song and tried to redevelop. I can do more today, on either of my smartphones, than you will EVER be able to do with an i-Phone. they were too late to market, were 5 years behind the pack, used old technology, made it prorpietary (which instantly disqualifies it as a smartphone anyway)and they sucked IT wannabe like yourself into thinking they are runngin a business with them. A complete joke. When you actually have a clue what you are talking about, instead of just getting upset because you wasted all your cash on one, you'll understand what a usiness device really is, and an Apple i-Toy it is not. Let me guess, i-Pods rule too, huh?

CharlieSpencer
CharlieSpencer

We don't much care about on- or off-topic around here. The atmosphere here has been one of a 'water cooler' for over ten years, with topics wandering where they will.

Oz_Media
Oz_Media

esides that you listed nothign that any real business user would need. Note this thread is not about tinpot sales reps needs, where the i-Phone's lack of data integration fails, it is about ENTERPRISES. Enterprises as in businesses where sales people, CTO's, CEO's, Accountants, business development managers, and even warehous emanagers need to have a device that suits their needs, including asset tracking and management, common office document creation/modification, group and private task scheduling, connection to the company PBX and unified messagign hardware etc. So far you've listed a bunch of cheeesy web apps, a sleeper email system. Audiobooks? Aroundme? Trapster? Pic2Shop (a wannabe imager)? How useless, we are talkign abotu ENTERPRISE, BUSINESS USE. Not personal do-dads that offer not office functionality of any relevance whatsoever. That's my whole point, none of the apps you listed are business critical to the point that it makes an i-phone better for business than using a smartphone. I can do more with either of my phones than you can with an i-Phone, for less money too. Even my MC70, is over 3 years old, has been dropped, kicked, gone camping, been throw in the back of the truck, washed, scrubbed, spilled on and all other issues that happen to destroy blackerries and i-Phones several times. It is proven that in most carpet to conrete businesses, where a real enterprise device is required, investing in one MC-50 or 70 is a better long term investment than repeatedly buying other low end devices. Havign suppotrted mobile devices before, I couldn't begin to count how many had to be replaced each year until teh CFO finally realized that rugged devices for enterprise were a better long termvalue as well as providing better short term usability.

Economix
Economix

I think you picked the prefect job in MEDIA, where opinion is more important than facts. Ever think about politics where anything you say counts? Way to back your response with examples and facts. CRAP!!!!!!

Oz_Media
Oz_Media

Devices released 5+ years ago are better than a brand new i-Phone. Blackberry isn't the only alternative to an i-Toy. Either you have VERY, VERY limited usiness needs or you aer fooling yourself. QWERTY is irrelevant if your device uses a STYLUS to offer handwriting or transcription. When yuo are at your customer's site and need to jot down a quick diagram, can you jot it out and then have it convert into a straight line drawing ready for expoert to WORTHY usiness apps? nope. Can you then take that drawing and export it into your customer database? When you sit down in the office does it automatically update your appointments and calendar withotu you touching it? Or even with you manhandling it? Nope. If you drop it in the warehouse, will it survive? nope. well if you are VERY lucky but not for the most part. Does it update your company database when you return to the office, updating schedules, tasks, notes etc.? nope. When you get a new price list sent ot you in Excel format, can you quickly create a macro in a cell to calculate your selling costs? nope. It's a toy, you either don't really conduct usiness or you are folingyourself, and perhaps your boss into thinking it's a business device for adults. What kind of business device does not allow third patry creation and release of software without approval from the proprietary device maker? One that isn't designed for business.

tomas
tomas

now that is a step down in efficiency. but seriously you need to hands to type a reply while carrying a bag at airport etc.

Oz_Media
Oz_Media

I know BC well enough to just look online and see where it is, then find it, if not I'll print a map out. When I am out and about and I have to go meet someone i hadn't planned though, it's nice to have a mapbook handy. I just pull it out of the seatback pocket and flip through it. Somehow an analogue system seems to supercede, logging on, going to mapquest, entering the address, scrolling and resizing maps etc. I must admit the digital world looks cool and all but even those gadgets are getting passe' and just become work after a while.

CharlieSpencer
CharlieSpencer

I guess I'm the only one who still plans his trips in advance and prints the maps off Google BEFORE he leaves.

Oz_Media
Oz_Media

Just don't pick winkles and put them in the summer bucket by accident.

OnTheRopes
OnTheRopes

There are two, summer and autumn pictures. The winter picture of me and my brainbucket should be awesome. Available upon request.

Oz_Media
Oz_Media

You are suggesting that I started some kind of flame war and that I brought mother comments into play. I offered a fair initial post,which someone else decided to blast [b]along with any others here that didn't comply with his comments.[/b] He then got really pissed off and started a rant over it, including the momma comments you are focused on, comments about who I was and what I did, comments about my life, wife etc. However despite someone else's obvious flame war, you have decided you know the score, as if I actually give a rats arse either way. You have no moral ground here at all, none, zip, zilch, nada, you are on the wrong page and don't understand the flames that fuelled the rant, which someone else started and I just followed through with. In other words, mind your own f***ing business and don't stick your oar in unless you know what you are talking about. Funny how yuo suggest that is my aim and yet I have had many days of debate with several other peers on a heated subject, who I am know to butt heads with but we have all remained civilized about it...especially when you paint such a different picture based on your half-witted and unqualified knowledge of my objectives. Nice way to drag a half decent thread into the dirt. Had Eric been let out of school in time, he could have posted more shite all by himself and I'm already done with it. However if you want to start a pissing contest over what you think was said and why, even though you did not participate in it until it was over and done with, please begin with a new, off-topic thread instead.

boxfiddler
boxfiddler

Nothing here you haven't said elsewhere to others over the course of years here. WTF has this thread timeline got to do with that?

Oz_Media
Oz_Media

You need to follow the timeline on this thread before you start making such accusations. Eric Confer was first out of the gate, chasitizing everyone's opinions and then saying I did the same to him. His insults flew and I reciprocated,that's all. He's a little putz and a liar that as lived such a sheltered life that he gets away with shooting his mouth off and has never had someone knock his teeth down his throat as he would rightly get in most other places on Earth. He'll be sure to jump back on here after school...errr, I mean, when he gets back from Chicago and lie again about how he was oh so innocent, a victim. He just got a little of his own medicine back that's all. He started a tirade, I followed him to see how far his unsubstantiated lies and BS would go, the result was to no end.

Oz_Media
Oz_Media

I wouldn't have said bumbling though, you're quite articulate.

boxfiddler
boxfiddler

Because you drag people's mothers into things? Because you don't think any of us are real? Because you appear to hang around here solely for the purpose of bashing any and all?

santeewelding
santeewelding

I want me fixed in your mind as the antithesis of tough -- weak, bumbling, and incapable of history.

Oz_Media
Oz_Media

[i]"and you could be history if you don't like my taste in helmets."[/i] Sure, you can taste my purple helmet too. Nice, how about an online threat for a change? Grow up. I know all about the Viking helmet and I still think it looks stupid in that photo. Did you feel it was rather fetching or something?

santeewelding
santeewelding

Has a history, I'm first-person involved in the history, and you could be history if you don't like my taste in helmets. Good thing the pickle isn't showing.

Oz_Media
Oz_Media

"Ozzie's been appointed the protocol and dignity czar. Self appointed, that is. Can't you tell just by the refined and enlightened tone this discussion has risen to?" You are speaking third party to someone else and commenting as an observer of someone else's comments. That's not first person banter in any way shape or form, which you normally don't have any problems with and display a good sense of humour. It all started with this Eric Confer idiot of a troll; he was posting after everyone's posts and telling thme they were wrong as if poeple didn't know what they were talking about. One poster said he had returned them all for his business, so Confer pipes in how i-Phones are for business, completely ignorign the facts previously presented and teh reason WHY that poster thought it was a big failure for business. When I offered my own comments to the original post, he did the same to me. Then jumped on your post too and complained [i] "I dislike when a debate turns into a bash for no good reason. Bring facts or enjoy the show, that's my deal."[/i] He's offered no facts himself, just typical fanboy BS, that he deems it a business worthy device. When I offered specific examples of what I expect from a business device and what I use mine for, he replied sayign that I was expecting too much and must be using a laptop and be a blackerry user, yad yada. When I offered liks to teh devices I use, he scoffed at WinMobile, which is actually an excellent mobile OS, as we have discussed here several times also. He speaks from his arse with NO facts and nothing to support his assertions, but claims others do that and that he offers facts. I offered my comments directly to the initial post of why I don't see it as a business device, (which it isn't and Apple hasn't marketed it as such). His reply was just flames and farts with no facts again, as he proclaims to provide. He's just a 'kin tosser of a little boy, dig him out online, he's not very well hidden at all and it all comes to reality that je's a loser and a complete liar wihout any clue what he's on about. So when OTR made his smartarse comment and you backed it, what do you expect from me?

CharlieSpencer
CharlieSpencer

"I make a simple reply to an even simpler comment ... You need to get off the overly defensive, government fear bandwagon, it's wrecking your ability to see light hearted banter." I made the same; what's wrecking yours?

Oz_Media
Oz_Media

I make a simple reply to an even simpler comment and you take that as me being the protocol police. :D What's with you? I just said I didn't like it in his avatar, is that how you conformists see the world now; someone makes a comment and it is portrayed as a law? You need to get off the overly defensive, government fear bandwagon, it's wrecking your ability to see light hearted banter. I just find it makes him look like JP Gumby (a John Cleese character) in his Wellie's trying to offer sensible comments. I could see it in the annual role play of The Holy Grail though, which I always attend in full attire.

Oz_Media
Oz_Media

Your gaining credibility from me is not going to happen anyway; it was just a heads up, if you can forgive the pun.

CharlieSpencer
CharlieSpencer

Ozzie's been appointed the protocol and dignity czar. Self appointed, that is. Can't you tell just by the refined and enlightened tone this discussion has risen to? And keep the brain bucket, even if it looks like a colander at this resolution :D

OnTheRopes
OnTheRopes

I'm retired and don't GAF. Besides, the helmet was a gift from a couple of TR members; they like it and I like it. It's even better now that I've lined the inside of it with aluminum foil. Not shown is my yodeling pickle.

Oz_Media
Oz_Media

Take of that danmn helmet, OTR!!! As much as I adore Monty Pythons, that helmet just removes all visual credibility from your posts. Sorry , I just can't look at your avatar and take you seriously anymore. That's right f'd up! :p

Oz_Media
Oz_Media

Your opening comment shows how just little you actually know about the world you are in. It is in colder in much of the US than in Vancouver. You certainly see a lot more cold weather in Pennsylvania than I do here that's for sure! Anytime I've been there it was a pleasure to get back to BC where there is warmth and scenery to look at. The comment in my bio is sarcasm, to the great white south of course. It's for people who just don't know any better, like yourself. [b][u]Potential[/b][/u]: possible, as opposed to actual. [i]I don't know you just like you don't know me. [/i] So then all of your assertions regarding me are thus admittedly false and unqualified. Your post was absolute shite, you offered nothing other than fanfare an quick dismissal of other comments. Where are my facts? I have listed countless failures why other enterprise devices are desired by business owners and major industries; if you missed that you'll have to wait and get help with the bigger words I suppose. Frustrated? By a child who doesn't know any better? Sorry, people know me better than that, I've run with the wildest here and have no issues standing up and being counted when needed. As for childish comments, yo mamma, do I really need to reiterate your own comments for you? As for being a loser, I've seen more successes in the last 25 years than you'll see in three lifetimes, I can promise you that, especially with knowing what you do and what your aspirations are. You would fill your pants for an opportunity to play my games. As for me having so much time to spend here, I'll give you an example of hos that works, when you get older and more experience at what you do. In a union there is seniority, the older workers do nothing while the young pups bust their asses all day long. In IT the network admin who is busy all day is actually the worst admin, anyone doing such a job properly would no have any work to do as everything would run and be up to date already. In my MAIN line of work, I am on staff for what I know. I have experience that makes me valuable to a company and the competition just wants me on staff so that i am not working against them. In my OTHER line of work, again it's just a matter of contacts and industry experience. An artist needs a stage manager, a touring manager, a producer, etc. but they still need me to get them found in the big sea. Do I need to be on tour? Not as much these days, do I need to go out and market their work, not as much these days, do they need me anyway because of my contacts and ability to get things done? Definitely and that's why I get paid to do less than you do and I have time on my hands. Enjoy your flight, don't work too hard, I know I won't be, but you'll get there one day....actually who am I trying to kid, you have no hope, you'll work your entire life away senselessly because you don't seem to have the knowledge or wherewithal to know any better. As for you going to Chicago, I forgot your spew while taking a pi$$, then I read more of your nonsense, unqualified assertions, baseless claims and unimaginative BS. Give up, grow up and get a real life. P.S. Don't bother winking at me, I'd eat your face long before shaking your hand.

Economix
Economix

If you're soooo busy and in demand then how have you spent soo much valuable time on here today? Must be really busy in Burrrrr BFE Canada. Potential isn't about time or the future. It is about now and the potential of the device in the hanrd of someone ho can at least read and write. The unit has the potential built in but if the user is 25% as dumb as you then they're screwed. Your credibility is suspect at best. I don't give a sh!t that you say you did something, I don't know you just like you don't know me. I at least posted a thread to support a number of apps that make an individual more productive, which was the idea here. So here I am again, where have your facts been? I happen to enjoy that you're frustrated and everything you've posted has been purely a rant, which is notable since every other word you typed has been spelled wrong. You're old, washed up, unimportant, full of sh!t, can't get a hard on (which I see you conveniently missed commenting about), and frustrated. I'd bet someone divorced your sorry ass too. This is great! The mom jokes were as weak as your argument too, they was so seventh grade - right around where your reading, writing, and comprehensions skills stopped. Please don't beat your poor, probably retarded inbred kids or dog too hard because the man you turned out to be is a loser. Funny thing is when I get to Chicago in a bit, I won't even remember this little chat and you're still be a frustrated old man with a limp dic#. Good luck with that ;)

Oz_Media
Oz_Media

What, did you go to the University of LIverpool or something? are you old enough to have graduated from high school yet? You have no idea what you are talking aout your false and rash assumptions only serve to prove you as immature and unaware of teh marketplace around you. I never BOUGHT an HTC, it was given to me and it's an excellent device for most office tasks, has far superior touch technology to i-Phone, which is VERY relevant in a mobile device. Of COURSE you'll say WinMobile is crap, you are an Apple fanboy, it goes without saying, and without knowledge or experience. ut even most MS haters and fams of other platforms know WinMobile is a far better mobile office OS. The MC70, I developed and sold them for Symbol. Who was making devices 100X better than the i-Toy over a decade ago. It was also designed for originally for use in the MacDnalds offices, not the moon. It was then adapted for military, medical rofessions, warehousing, field workers, oil and gas industry, dry cleaning industry, warehousin, assert management and tracking industries etc. It's also available from Telus and Bell Canada as an enterprise device. Clarly old with no clue in the potential? Potential isn't today. What can your device do for ME today is what an enterprise or any business should be considering. NOT potential, this isn't grade school where you have years to get up to speed. You have such little credibility here. You were unable to complete your online profile, have helped NOBODY in the Q&A section and just spew your sensless, unqualified and unsupported dreams in the forums. What a handy guy, and yet you think you are an equal amongst peers? You are a s*it stain with no voice worth listening to and it's pretty clear for all here to read for themselves. IT guys are stale? Now you've really made yourself look young and VERY stupid indeed. 99% of this site is full of IT staff, that will make you look as inexperienced and unqualified as you really are. You joke aotu me being in media, which I am not, and yet your experiecne is in sales and marketing, sure buddy good luck with that! You'd last 5 minutes if anyone ever put you on my team, you'd be eaten up and spit out y business customers who see right through you and your lies in a heartbeat. Sales, sure and what qualifications do you have? Sold cell phone contracts at the local mall. Sold Satellite contracts door to door. Sold chocolates ot seniors at Christmas time. :D You wen ton and on abotu offering features, so I listed endless features and your ONLY rebuttal is that apps are available for i-Phone too and that it has potential? What kind of wannae salesman is that? Apart from an inadequate one. :D Marketing,LOL, did they give you a shoulder rest for your phone yet? Can you read your cript fluently? What a child. As for I must suck at what I do, if you had ANY idea what I do, I have several lines of work and income, you'd be asking me for favours, everyone else does when they know what I can get and what they really want. ESPECIALLY with your musical interests and use of Cakewalk, you'd be begging at my door. Sure I may suck at it, I am still in great demand and am very sure that I still make more money than you do by a long shot though. Enjoy playing Zombia Pizza on your flight home to see mom, did you remember to bring your laundry for her to do while you visist and empty her fridge too?

Economix
Economix

That HTC unit is a joke. If that's your idea of a tool, you are a tool. I find it funny that you need TWO 'smart phones' and are still running Windows 5, which blew. Even the current 6.5 blows. Your credentials are questinable as you clam to have worked with manufacturers than bought an HTC?! The MC70 is a nice unit if you're going on a mission to the moon, which you probably came from anyway, but for your staff the MC70 is a waste of money and technology. You're clearly an old person that has no clue in the potential of this equipment. And just to clear things up my business isn't IT. Those guys are stale, so the "IT wannabe" thing doesn't work out. You must suck at what you do because you haven't presented a fact yet. Stick to making advertisments, posters, or your -no-iPhone fanboy club.

Oz_Media
Oz_Media

Actually both of my devices can be washed, thoroughly as required in any medical related profession. They are also intrinsically safe. 24 below may be an extreme to you but how well does yuor i-phone perform on an exceptionally cold day? As I said before they may work for IT kiddies but for real enterprise use, forget it. What if you are a CTO and you enter tha warehouse with a lcienton your i-Toy, you fumble and drop it, broken. It is a VERY common cocurrance and that's why enterprises require more solid devices in what is known as a carpet to concrete industry. BLackerrys fail miserably too, but they are at least cheap. WHat's funny is that you run around here proposing to offer thoughful and substantiated posts, yet just rant BS with no substance at all. Old fart who drops his device and runs it under a tap. This illustrates how VERY little you actually know about busines device needs. What if you spill coffee on your i-phone, use it in the rain, use it in a profession where contaminants need to be rinsed before exiting sa building? Two of the largest ENTREPRISES in North America are the oil and gas ndustry and teh medical insudtru, i-Phone doesn't meet their standards or being cleansed of caustic materials or being intrinsically safe (you can look that one up when your mom lets you use her computer after school). Why would you take time to write/make that finger a memo in an email when you can handwrite it into your database, and have it synch with the while office? You must have a lot of time and the compnay really doesn't need to keep up to date with where you are. Can you VoIP through your company's proprietary PBX, Nortel, NEAX, Toshiba? Why do real enterprise devices cost several thousand and an i-Toy costs a few hundred? Do you really think Apple is that clever? No I am not going to agree with you, especially when you display a complete lack of experience, knowledge and common sense. your have no facts don't understand teh market you are tryign to discuss and yet you still try to justify the i-Pod's worhthiness?! You don't even know the needs of the industry you are claimign it supports! A child, and THAT'S why you like your i-Toy so much, hey are for kids. You wouldn't know what to do with real apps and real functionality.

Economix
Economix

Rinse it under a tap? I can see how your company hired an idiot like you and would continue to hire them. If you have to consider that happening maybe you should reconsider your staff first. Besides, the majority of us on the planet work in sub 24 degree climates as it is so I can see how usless lack of feature in an iPhone is. I have a feeling you nor I will agree on this anytime soon. Really, this is clearly an argument that shows the selection of equipment that works bet for your purposes is the way to go. You're also obvisouly an old fart that drops his stuff, runs it under the sink, and can't write a memo through email or accept a calander invite.

Oz_Media
Oz_Media

Your reply to me had NOTHING that you speak of here. No facts, no support, no legitimate feedback, nothing. Just a bash because you thought I was referring to a laptop, even assuming I have no experience with them, instead of realizing I engineered with two of Canada's largest cell phone providers to bring real devices to market for end users. You see through the BS? Obviously not, because you iught teh i-Phoen S and aqctually think it's an Enterprise ready device, when nobody in any enterprise I've qualified would find any use for one outside of sharing family photos. Lay ot bed some ignorance? What did you finally go to sleep? I have forgotten more about smart phones than you'll ever learn. I have worked with oil companies, phone companies, trucking companies, multinational corporations, logging, fishing, airlines, you name it, in finding devices that suit their usiness needs. I would have been out of work really fast had I ever suggested they use an i-Phone, which addresses NO real business needs at all. What do you do when it's 24 below? What do you do when you need to write a new Excel macro and revise a price sheet for a client who will NOT wait until you get back to the office? What do you do when you need to write a memo on the go but you can't? What do yuo do what you need to jot a quick scribble down and then make it into a line drawing when you return to the office? What do you do when you need to access yoru company database and update your schedule while notifying the secretary of your revised time slots? How do you manage a database/CRM solution using one of the top four business database/CRM programs on the market today when Apple won't approve the app? How do your inhous edesigners create and revise existing programs to work with your own proprietary software in office? WHat if it becomes dirty, gets a contaminant spilled on it? Rinse it under a tap? Good luck with that! Answer, you buy an enterprise ready device and give your i-Toy to the kids to play with.

Economix
Economix

Yeah, I'm understanding and okay with that, but I'm trying to be objective and offer legitimate feedback. I dislike when a debate turns into a bash for no good reason. Bring facts or enjoy the show, that's my deal. Opinions don't get the job done more effectively. They use discretion to complicate matters and mask solutions to the very problems needing to be solved. Let's get the job done, not walloy in pity and complaints, see through the BS, that kinda stuff. I'm sure more bashing will go on and I'm good with that, but if I didn't lay to bed some ignorance I woulda been disappointed with myself for not.

Oz_Media
Oz_Media

When you do try again, until then STFU and stop makign false assumptions. None of your slags have been supported, and yet you crow on at others for not supporting their knowledge with facts? What kind of touch technology does you i-Toy use and why? It uses antiquated, IR touch (bought durt cheap from a company that was belly up) that all screen manufacturer's have dropped as of 2003, they added multitouch chips to it and sell it as cutting edge technology. Their initial shot at a business devcie could not copy, cut or paste, why even release it and rip off millions waiting in line for it? It doesn' qualify as a smart phone becuase software is proprietary, it can't be written and deployed form third party websites. Meanign all database designers such as Act, Fox Pro, Maximizer, Access etc. Don't offer integration to company databases and CRM solutions. It doesn't use MS Office which, despite what you may feel personally, is the most commonly used office app in business today. You can't install Adobe Acroat on it, so you can't even create documents that all recipients can read while retaining formatting. The camera is below the quality of most cheapo cell ohones. Bluetooth finctionality is hideous to pathetic at th every best. So much for printing quickly to your client's network printer. Teh list is endless, you drop it, it's dead. You get it wet, it's dead. You get it too col dor hot, it's dead. It's junk as far as a business worthy device is concerned. I spent 6 years workign with large enterprises to find devices that suited their needs, in many cases it took teh manugacturer rebuilding portions of a device or writing specific apps and drivers to make a devcie meet their needs, the i-Phone is something they'd give to their kids or as a handout as trade shows.

bryantwalley
bryantwalley

I have and can do it. Several years old. Hows that iPhone coming along?

Oz_Media
Oz_Media

Only if you don't know how limited it is and that's why Apples functionality is dwarved bby competitors usign capacitive touch. what's even funnier is that you now assume I'm really old, and that you can have a poke at age. I know, it's something children do. We'll "jostle" some more? Listen, telling a child he's completely wrong, unqualified and delusional ecause his business needs are that of a child, is not exactly what I call jostling. Cheers? Try f**k off.

Economix
Economix

...say the same thing about you, what do you know!? You're clearly the end all be all of modern business in Canada. What's funny is the list of items you need the handheld to do differ from the list of items I need it to do. And you seem to think that for some reason your list is the list that matters because you're older than dirt and have some 'experience' for whatever that's worth. I can respect experience if you bolstered some facts, they're all just weak. You're worried about the touch screen? Really? Who cares who Apple bought out to obtain and modify the technology, it worked out pretty well. Revisions that came out fixed cut/copy/paste. The technology will continue to develop whether your old sorry ass like it or not. I think you're just mad I'm still young enough to even get a hard on. It's been fun pops, but I got a flight to catch to Chicago. Maybe tomorrow we'll jostle some more. Cheers.

Oz_Media
Oz_Media

I said database, not pseudo, wannabe contact manager. CompanionLink has released iPhone synchronization for many CRM apps, it is also a lethargic, and useless synchronization only available through online CRM enabled services. When I sit as my desk in teh mornign and open my notebook, my phone (still in holster and on my hip) connects and synchronizes my workday. As I update that info through the day, it then synchronizes as soon as I open my notebook again, keeping me and the recpsionist up to date as to where I will be, with whom and when. As for drawing recognition, I don't have a blackberry and yes I can do that. FACT: MOst manufacturer's send price lists in PDF or Excel format. I can receives these by email on my way to a customer site and either use Acrobat (full version) to edit the PDF or Excel to create a sum column that creates my pricing and hides tha manufacturer's pricing. So 1999 but it is still in use and works, if you have the right device. Face it you don' thave a clue who you are talking to, what you are talking about or what a carpet to conrete enterprise device really neesd to be. Having found real business device solutions for many such companies myself, I can tell you that most enterprises do not see an i-phone as a busines solution nor would they even consider it without teh ailtiy to at least run legacy apps and last a while. Do I have one? Nope, but I have HAD one. Too limited in functionality, too costly, too fragile. But what do I know, some snot nosed, IT kiddie with a hard-on for i-phones certainly has more "real world" business experience than I do. :D

Economix
Economix

The only comment I can agree on is the development of third party applications. That would be nice if they allowed it. As for the update your customer database to your phone, yes it does that, it syncs with Outlook just fine amongst other CRM applications and services. There are several applications for this. As for drawing on the device, can you do that on your BlackBerry and turn the result into a DWG file? I didn't think so. Besides, when you're at a customers site, pen and pad are still king for making drawings, or your laptop - again, not the argument that it's a laptop. Your argument is about what the iPhone can't do which in turn is what every other hand held can't do either. You really create Macros for find selling costs? That's so 1999 of you. There's an app for that. Another try?

mike_4393
mike_4393

Tomas, I don't believe you have an iPhone or have used one for a few weeks or more. The typing becomes second nature, and while I would not recommend typing much of anything on any device while driving, the iPhone is actually quite easy to use one handed

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