In last week's IT Dojo video, we took a lighthearted look at several phrases end users often use during support calls and the hidden meanings these phrases often have. As turn-about is fair play, it's time to look at the difference between what IT pros often say and what they mean.
Even though we try our best to communicate honestly and clearly with our users, we have to admit that we sometimes fall back on a few handy excuses or stalling tactics. In this video, I'll illustrate with a few examples. You decide if any of them sound all-too-familiar.
For those of you who prefer text to video, you can click the Transcript link that appears below the video player window or you can also read Jeff Dray's download "10+ things support techs say (and what they really mean)," on which this video is based.
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Bill Detwiler has nothing to disclose. He doesn't hold investments in the technology companies he covers.
Bill Detwiler is Managing Editor Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. He was most recently Managing Editor for TechRepublic Pro. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop support specialist in the social research and energy industries. He has bachelor's and master's degrees from the University of Louisville, where he has also lectured on computer crime and crime prevention.