As someone who's taken hundreds of support calls on both enterprise and small-office help desks, I can attest to the fact that IT pros hear several key phrase over and over again from end users. These expressions sound harmless enough but often have hidden meanings. During this IT Dojo video, I take a lighthearted look at some of the things you hear from your users and try to decipher what they often, really mean.
For those of you who prefer text to video, you can click the Transcript link that appears below the video player window or you can also read Jeff Dray's download "10+ things users say (and what they really mean)," on which this video is based.
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Bill Detwiler has nothing to disclose. He doesn't hold investments in the technology companies he covers.
Bill Detwiler is Managing Editor Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. He was most recently Managing Editor for TechRepublic Pro. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop support specialist in the social research and energy industries. He has bachelor's and master's degrees from the University of Louisville, where he has also lectured on computer crime and crime prevention.