Microsoft

Windows 7 64-bit is the right OS for RightNow Technologies

Larry Dignan speaks with Laef Olson, CIO of RightNow Technologies, about datacenter consolidation, ERP planning, and the company's migration to Windows 7.

While attending Gartner Symposium/ITxpo 2009, ZDNet's Larry Dignan spoke with Laef Olson, CIO of RightNow Technologies, about the company's IT plans for 2010. Olson discussed RightNow's plans to consolidate and rework its datacenters, an upcoming ERP implementation, and the company's migration to Windows 7. RightNow is moving its workstations directly from Windows XP to Windows 7 64-bit.

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Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop supp...

6 comments
ehq_khs
ehq_khs

i agree with you as in performance, interface,...etc but there are many problems with the DRIVERS!!!

Deadly Ernest
Deadly Ernest

clients have given up and are paying to either: 1. Have critical software converted to Linux, or 2. Have critical software run within a virtual machine within Linux. To many, the issue is the lack of suitable stable hardware drivers for specialised systems. They have them for Win XP, but none are planned for Win 7 as the equipment is too old; but they do not feel up to replacing such expensive equipment yet. Add in the hassles they had with new PCs with Vista, and they no longer find Windows a viable option as it has too many issues with compatibility.

RonaldSkinner
RonaldSkinner

Moved to 64Bit Windows 7 and the only software that doesn't work is Sonicwall VPN client. Once that is resolved I will be a happy camper! Seems faster than Vista and a nicer shade of blue!

gary
gary

Not only are the drivers failing on the Win7 64, but also the MS updates. MS support provides instructions on regedit changes to fool the update was successful, otherwise the update keeps crashing. It was a mistake on my part to go to Win7 64bit.

Kevin@Quealy.net
Kevin@Quealy.net

Sonicwall has a 64 bit VPN client for Vista. Is that not working with 7? If not then that'll slow down converting over for my remote users.

Aakash Shah
Aakash Shah

I am installing 64bit for all my new home machines. But for work, it is simpler to install 32bit. There are too many things that don't potentially work with 64bit: 1. Printer drivers. Yes, there are universal drivers that will work with 64bit, but these don't offer the full feature set of the printing machine without the specific model drivers. 2. VPN clients. Cisco is not supporting the 64bit OS on their older VPN products. Only the newer AnyConnect client works, which requires an expensive upgrade of a lot of VPN equipment. 3. Legacy hardware. I have an Epson scanner that is about 6 years old that Epson decided not to support. Fortunately, I was able to find a workaround by using a comparable Epson product's 64bit drivers. But, this was not intuitive and would be too much of a hassle to deal with at work. It makes sense for a larger heterogeneous environment to stick with 32bit, for now. Servers on the other hand should all be 64bit from this point forward. Servers are usually newer and you don't usually need to worry about attaching legacy hardware and worrying about VPN clients and printer drivers (except for print servers of course). The extra security built into 64bit is also good for the servers.

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