User Support

When things go wrong, IT support professionals get the call. Here are the resources to help them improve their troubleshooting skills, their people skills, and their technical knowledge.

  • Fighting spam for thirty years

    Fighting spam for thirty years

    Joe Rosberg "celebrates" 30 years of fighting spam. It started out small, but has become a thriving industry, both for spam purveyors and those who would combat the avalanche. What are your favorite s...

    Joe Rosberg · May 14, 2008, 7:53 PM PST

  • A computer bug for the rest of us

    A computer bug for the rest of us

    While it is easy to protect a computer from most invaders, the state of Texas may have an invader that is tough to keep out. Crazy Rasberry ants have already proven to be a menace to computers at a c...

    Tricia Liebert · May 15, 2008, 9:09 PM PST

  • The importance of live logging

    The importance of live logging

    Do you take notes and log later or do you live log your help desk calls? Here's why you should live log

    Jeff Dray · May 16, 2008, 7:56 PM PST

  • Set the proper expectations

    Nothing is more disappointing than unrealized expectations. Don't leave customers counting on something you cannot deliver.

    William Jones · September 3, 2009, 3:16 PM PST