Enterprise Software

Another option for remote administration and assisting

Last week TechRepublic published a review of CrossLoop, written by yours truly. I found the application to be exactly what it said it was: An easy way to connect two computers across the Internet without worrying about firewalls and NATs and all the other things that can prevent such connections from taking place. But while CrossLoop solved many problems associated with remote administration, some TechRepublic members wanted to know about other applications -- ones with more features.

Today TechRepublic published a How do I... article explaining how to install and configure TightVNC, a derivative of Virtual Network Computing (VNC). This application performs the same function as CrossLoop (in fact CrossLoop uses TightVNC to accomplish its connection) but also adds several features including the ability to transfer files from the local system to the remote workstation or vice versa and adjustable compression levels.

Because the article is a How do I... you should have no trouble getting TightVNC up and running. If you are seeking an application for remote administration that does just a bit more than CrossLoop then this may be what you are looking for.


Mark Kaelin is a CBS Interactive Senior Editor for TechRepublic. He is the host for the Microsoft Windows and Office blog, the Google in the Enterprise blog, the Five Apps blog and the Big Data Analytics blog.


I've been looking over the net in search of a decent tool to remotely access technical support. I've found some: LogMeIn, iRemotePC, WebEx (VERY costly -- $175/month!). At last I've come across a web-based tool by the name of Techinline Remote Desktop -- http://www.techinline.com. It works just great. You'll only need an internet connection and a browser. No need to install anything on your pc. And right away you'll have a ready-to-use remote desktop access environment. We're going to use it for technical support and I'm concerned how is it reliable?


....of the above coming soon to CrossLoop, Mark. Heads up but will keep it a surprise for now :)

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