Sign up now for a live BNET Webcast on March 31 (1 P.M. ET), aimed at support pros and sponsored by Citrix Online. "Six Steps to Designing and Delivering a Great Support Experience" will be moderated by James Hilliard and feature Shaun Smith, President and Founder of Smith+Co.
Here are the topics to be covered:
- The 6-step process to designing and delivering a great support experience
- The movement from products to services to experiences (and how this impacts profitability)
- Ways in which management should respond to the evolution of the support center
Register for the live event to participate in the discussion and ask questions.
Selena has been at TechRepublic since 2002. She is currently a Senior Editor with a background in technical writing, editing, and research. She edits Data Center, Linux and Open Source, Apple in the Enterprise, The Enterprise Cloud, Web Designer, and IT Security blogs.