SMBs

Providing A to Z user support

What's the scope of the user support service you provide? Is it more specialized, or does it run the gamut? Alphabet Soup? Everything from A to Z? That's what I thought - until I was asked to put it to the test.

What's the scope of the user support service you provide? Is it more specialized, or does it run the gamut? Alphabet Soup? Everything from A to Z? That's what I thought — until I was asked to put it to the test.

—————————————————————————————————————————————————————————-

I was recently asked about the type of support I provide, and my answer was something like Alphabet Soup — everything from A to Z. I've often given this sort of answer (in a lame attempt to be a little funny, I suppose), but I've never been called to task to prove it. OK, he said, come up with a service you provide or something you support using every letter from A to Z.

Well, not being one to back down from a challenge (especially one I practically placed upon myself), I promptly pulled out a pencil and paper, drew a vertical column from the top-left of the sheet all the way to the bottom, and wrote every letter from A to Z — all 26 of them. I then started to fill in the list.

A: This is easy - AutoCAD; B: Okay, I'll come back to this one; C: Computers; and on it went. I jumped around at first, filling in the easy and obvious letters, skipping the more difficult ones. As time went on, I found it more difficult to find an answer for the letters. I started to redo my previous entries so I could use the harder letter on something that could be stated a bit differently.

Anyway, this is hopefully a lighthearted look at those of us who claim to provide Alphabet Soup support — everything from A to Z. Here's my list:

A: AutoCAD

B: Batch Files

C: Computers

D: Digital Cameras

E: E-Mail

F: File Backups

G: Google (or google)

H: Hard Drives — internal and external

I: Internet Connections

J: JPEG Files

K: Keyboards

L: Laptops

M: Motherboards

N: Networking

O: Operating Systems

P: Printers, Plotters, and Peripherals

Q: Queues

R: Routers

S: Servers

T: Telecommuting

U: USB Technology

V: Video Conferencing

W: Windows Office Suite

X: XP (OK, admittedly a subset of operating systems, but it's X, for Pete's sake!)

Y: Yahoo! (Or, Yahoo, I'm almost done!)

Z: Zip Files

Try it yourself. It might not be as easy as you think — especially if you're accurate and avoid redundancies by simply restating the same thing a different way.

TechRepublic's User Support newsletter, delivered Tuesday and Friday, features blogs, tips, and white papers designed for IT support pros. Automatically sign up today!

Editor's Picks