DIY

Quick and easy remote support with CrossLoop


Enterprise help desks often rely on Windows Remote Desktop, Remote Assistance, or VNC software to remotely control user desktops. Unfortunately, these options can be difficult to use when supporting home users or computers on different networks or separated by firewalls. I've had very little luck talking a novice computer user through setting up and using Remote Assistance. I think CrossLoop might be a better answer.

CrossLoop is an extremely simple, remote control application that I feel almost any end user can use. And, it's free! I'm sending the link to all my friends and family who constantly ask me to talk them through a computer problem. No more repeatedly asking "What's on the screen now".

CrossLoop

TechRepublic Senior Editor, Mark Kaelin has put together a great gallery of CrossLoop that you can see here. You can also download CrossLoop from the TechRepublic Software Library. Give it a try and let me know what you think.

About

Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop supp...

10 comments
Quinn78
Quinn78

Crossloop changed their business strategy a couple years ago and as a result the service is no longer free. For free remote support I would suggest using Teamviewer (www.teamviewer.com). It works great to fix family and friend's computers. The free version is limited. For commercial use I'd suggest ScreenConnect (www.screenconnect.com). It is great for remote support and it less pricey than most of the other tools.

MariaJones
MariaJones

Another simple solution to provide remoter support is RHUB (http://www.rhubcom.com). This appliance can be self-hosted to provide remote support.

klaw169
klaw169

Let me tell you I been using CrossLoop and it is one of the best ideas out on the market today.

stanemte
stanemte

Why don't you use web-based remote control tool? I've tried one -- Techinline Remote Desktop -- http://www.techinline.com -- and was satisfied with it. You'll only need an internet connection and a browser. No need to install anything on your PC. And right away you'll have a ready-to-use remote desktop access environment. You can easily use it to get access to Remote Support. And no fuss about... Does anybody have long time experience with this Remote Support tool? We're going to use it for technical support and I'm concerned how is it reliable?

Jeff Dray
Jeff Dray

My Mother, Gawd Bless 'er, has a way of getting herself in knots with her PC and is a dreadful student when you try to teach her something, especially when trying to help over the phone. To be able to take over her system and show here would be a great boon. a typical converation: "It's all gone wrong" "What are you trying to do?" "Well it's not there anymore" "What isn't?" "Where would it be if I can see it?" "Where would WHAT be?" "The thing" "What *&*^*^*ing thing?"

Mrinal.Desai
Mrinal.Desai

Bill - We appreciate Mark's detailed review and your take on us! This means a lot for this small company. I wanted to make myself available for any questions you or your readers might have. Thanks Mrinal

Mrinal.Desai
Mrinal.Desai

.... do not hesitate to email me Jeff. My email is mrinald [at] crossloop.com Thanks

statykserver
statykserver

Just yesterday I was trying to help my father-in-law get TightVNC installed so I could work on the system. It didn't work ... he's just never used a computer before. Maybe this is what he needs, seems very easy. I'm going to give this a try this evening.

jmanalang
jmanalang

Its nice you where able to handle topic run. Even if the guys where unforgiving sometimes. It helped to understand the product even before really using it! Hope this will forever be free for home users.

Mrinal.Desai
Mrinal.Desai

....so go ahead and enjoy it :) It is our pleasure to be listening and learning. We appreciate why people are unforgiving and as a company, we work hard to be people like you and me instead of a company :)