Enterprise help desks often rely on Windows Remote Desktop, Remote Assistance, or VNC software to remotely control user desktops. Unfortunately, these options can be difficult to use when supporting home users or computers on different networks or separated by firewalls. I've had very little luck talking a novice computer user through setting up and using Remote Assistance. I think CrossLoop might be a better answer.
CrossLoop is an extremely simple, remote control application that I feel almost any end user can use. And, it's free! I'm sending the link to all my friends and family who constantly ask me to talk them through a computer problem. No more repeatedly asking "What's on the screen now".
TechRepublic Senior Editor, Mark Kaelin has put together a great gallery of CrossLoop that you can see here. You can also download CrossLoop from the TechRepublic Software Library. Give it a try and let me know what you think.
Bill Detwiler has nothing to disclose. He doesn't hold investments in the technology companies he covers.
Bill Detwiler is Managing Editor Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. He was most recently Managing Editor for TechRepublic Pro. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop support specialist in the social research and energy industries. He has bachelor's and master's degrees from the University of Louisville, where he has also lectured on computer crime and crime prevention.