Hardware optimize

The worst day of my user support life

Have you ever had one of those things happen to which you said - oh no, not that and especially not now? Do the worst things always happen at the worst times, or does it just seem that way?

Have you ever had one of those things happen to which you said, "Oh no, not that and especially not now"? Do the worst things always happen at the worst times, or does it just seem that way?

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When those things happen, it almost always starts out as a normal day, and this one was no exception. It was actually a nice change of pace for me, since I put my IT hat on the shelf and was involved in getting a design project out the door to meet a deadline. We finished the design drawings in plenty of time to meet our 3:00 deadline, and I was looking forward to going out for a birthday dinner with my wife and son. I had to go home to put some finishing touches on my Wednesday blog piece before I posted it, after which we'd head out to celebrate my big 5-5.

At about 4:50 one of my users came up and said he lost his e-mail and Internet. I quickly checked my own Internet connection and found that I lost mine as well. That's not really unusual, and I figured I simply needed to recycle the modem to reestablish the Internet connection. As I was doing that, someone else came up and told me that he lost his connection to our networked drives. After checking a couple of other computers, I found that everyone lost their mapped drives. The servers were still up and running, and everything seemed to be okay, but I went through the usual reboot process anyway, hoping that would reestablish the connections. No such luck. Oh great, I'm getting ready to walk out the door and the entire network just went down.

On one hand, since it was the end of the work day and everyone was leaving the office, it was probably the best time for a network failure (and I was certainly glad it didn't happen as we were pressing to meet that project deadline). On the other hand, however, I didn't want to stay after hours to figure out why it failed -- it was my birthday, for Pete's sake, and I was really looking forward to that steak dinner (not to mention the time I had to spend to meet my Wednesday blog deadline). And being a one-person IT department, I couldn't ask anyone else to do it. Oh well, let's just get 'er done.

At this point, not knowing the cause of the failure, I thought the best thing to do was to literally shut everything down and bring it all back up one piece at a time. So I walked through the office, shutting down everyone's computer and the networked printers, shutting down the servers, and powering down the router, modem, and switches. There were a few people still around fretting about losing some of their work, so I helped them save their stuff to their local drives and sent them on their way. At this point it was already well past 6:00, and I was resigned to the fact that my birthday dinner wouldn't be that mouth-watering, medium-rare steak, but rather take-out Chinese food. (For some reason, take-out Chinese seems to be the food of choice for after-hours IT work.)

After bringing up the router, modem, and switches, I turned on my main server. The first thing I checked was for an Internet connection from the server -- nope, no go. I went through that same process a couple more times, but all with the same result. This did narrow down the problem to one of three things: a bad modem, a bad router, or a bad switch. I then bypassed the switches and connected the router directly to the server, which did indeed give me the Internet connection. Going back through a switch, I lost it. I have two switches, and regardless of which one I went through, it wouldn't work. What's the likelihood of both switches failing at the same time, I wondered?

It was now close to 8:00, and the only place I could get a couple of switches was at the Micro Center store way across town, which closed at 9:00. I suppose I was fortunate that I still had time to get there. With two new switches in hand, I decided to isolate my old ones before replacing them both, and it turned out that only one was bad, but when they were linked, neither would work. I installed the two new switches anyway and put the good old one up on the shelf to keep as a spare. It was pretty late by the time I got home. But at least the network was back up and going by the time everyone went in the next morning.

Actually, I must admit, that wasn't really the worst day of my user support life -- far from it. But it was the worst since my last one. What about you? Tell us about your worst user support day or maybe just the latest one.

135 comments
Joe_R
Joe_R

What was intended to be a light-hearted look at those things that happen at the most inopportune times, has, in part, turned into an in-depth analysis of my mode of operation, questioning my effectiveness, criticizing my knowledge, and in some cases, has escalated into a good old flame war. I skipped a lot of the details (perhaps I shouldn't have), I assumed it would be taken as it was intended (perhaps I shouldn't have), and I embellished and exaggerated a bit for effect (perhaps I shouldn't have). I will say this, however; I'm sure getting a kick out of reading the replies. Some of them have me literally laughing out loud, and others actually offer some great advice. None of them offend me, and I do appreciate each and every one. Flame on...... (Gee, and no one has even wished me a belated happy birthday!)

mmoran
mmoran

... which in fact didn't even exist back then. In the late 70s I was the sole technical person (broadcast engineer) at a small AM-FM radio station in Wisconsin. Two years in a row, the FM transmitter performed flawlessly except for the single day when it suffered a catastrophic failure that kept the station off-air for a full day. Happened on the exact same day at the exact same moment each year.... as I was heading out of town with my family on the first day of my vacation. Not long afterwards, I moved on to a new career field. Once is coincidence. Twice is a message from God.

welldunn
welldunn

I was working in a contract position with a group of large private hospitals and had just relocated the CEO's workstation to a new site and office. He was a very busy man and so all of this work is done out of hours or while he is in meetings. Despite having relocated him three times I had never met the man. I saw him in his office as I walked past the following day and decided it would be a good PR exercise to introduce myself and make sure he was happy with everything. How wrong I was... He immediately began to rant and rave at how slow email was (this is a guy that gets emails at the rate that we have heart beats) and he continued his tirade as I had a look at what the problem was. I had a fair idea that his mailbox was still looking back to his old site but instead of removing the old site workspace and directing him to the new one I managed to go into the database side menu and hit delete - his 4GB mailbox was deleted before our eyes. As soon as I could I disappeared back to a back room and rang my manager who arranged for the backup to be restored immediately - it was corrupt. Meanwhile the CEO was telling him to 'get this guy out of my sight' while the manager tried to assure him that I was really a very nice fellow - the CEO didn't care. Thankfully the replication to the new site server was still there and a redirection saw most emails restored. He still lost a couple of hours emails probably 50 in this time but he could cope with this. Now - he often calls on me and is quite friendly - he even made sure I went on his permanant staff and approved a pay rise of two but first impressions were not so good.

unhappyuser
unhappyuser

I left work early so I could get home early and have a nice anniversary dinner with my wife, which she was making. All I had to do was drop off something at a customer site. BIG mistake. Their IT guy let me in and asked if I could check out a simple tape drive issue. I had a few extra minutes so I said yes. Suffice to say, two hours later I got the server to finally reboot and headed home to a cold dinner, a missing wife (she was next door talking about husbands with the neighbor) and a server that still had a backup issue. Ever since then I DON'T plan/do anything on our anniversary or her birthday. By the way, she (nicely) reminds me of that lovely day every so often..... EMD

david.shane
david.shane

Back when all I did was user support, I carried the support pager. (Does anyone else remember those days?) When someone had a problem they'd page the tech. One tech for the entire hospital. And I was a contractor at the time. One day at 4:30 I had two calls left when I was paged by a department manager. She had some new equipment set up through a corporate sponsored project. The project had been working from the wrong specifications so the new system would not integrate with the departments existing systems. The manager was livid and wanted to take it out on me. I appolgized and asked if we could schedule the conversation so that the people she needed to talk to could be included. She just hung up at that point and proceeded to email the entire organization telling them how I had screwed the whole thing up. The facility IT manager backed me up. But, my own manager from the contracting firm did not agree. She felt that any complaint from any manager had to have some validity, therefore I had to be disciplined. At least that was her explanation. Soon after, it became apparent that I was looking for another job. The facility IT manager had promised me a good recommendation in spite of my own manager. As a result I was recruited by the customer. Out of the frying pan and into the fire. I've been there for the last 14 years.

Doug Vitale
Doug Vitale

Joe, I'm wondering what model the switch was that failed? How old was it when it died?

reisen55
reisen55

When my company had a computer crash, it was a severe one. 101st floor of the South Tower, I worked for Aon Group and was active, present and walked all the way down to the ground. I was uptown when the South Tower came down. Oddly enough, though, the best day in that I realized what being alive truly is and how beautiful New York City pigeons really are.

lap
lap

I changed jobs last November after 26 yrs at same job, the new place had 4 servers and 2 websites and 50 users. It took me a month to obtain all the passwords and network info. In January a local internet provider merged with a out of state provider, all new IPs and the websites where moved to Hostonce.com "Nightmare.com". Around Febuary things where running smooth again till Hostonce e-mail server crashed and we lost loaded of e-mail, there renewal notice bill was among the e-mail lost. They stopped our e-mail and locked down our websites, for a month we tried to get things back online, no go. We had to purchase all new web names, e-mail accounts and rebuild websites.

HAL 9000
HAL 9000

And to make matters worse it wasn't even a real client. It was the mother of one of the sons friends who started a business and she leased a NB from one of the big Chain Stores. So anyway I wasn't overly looking forward but she arrived I fired up the NB and immediately saw that the HDD was dieing so I powered down handed it back to her and told her to backup her Data and return it to the place that actually owned it as I couldn't repair it without the Owners consent. Anyway after taking about an hour to explain that when you lease something [b]No[/b] you do not own it you are only renting it I finally got it through to her just what was wrong and what she needed to do here. That was it as far as I was concerned and I even offered to backup her data which she declined and she was on her merry way. that is the background as I knew it at the time anyway. Well about a week latter she returns with the same NB complaining that she can no longer use it and doesn't understand what all those things on the screen mean. She then tells me that the HDD has been replaced and when I fire it up it has a Bare Image on the unit of a As New NB. Naturally all of her Data was no longer present which took ages to explain to her as she kept saying it on the HDD so it must be there. Anyway as I had done a quick copy to an external Drive of the more common things I just grabbed my Transport Drive and hoped that I hadn't overwritten anything since she was last here. After restoring most of her Data but none of the settings involved I then started to ask what I considered as Obvious Questions like what Office Application do you use. Blank look and a response of I don't use anything in the Office. So I changed tack and asked which version of Word she was using previously and got what was to become the Stock answer it's on the HDD look. Needless to say that these do not come with anything but a Trial Version of Office 2007 so that wasn't much help but as all of here Saved Word Documents where in the DOC Format and there was a Office 2003 Disc inside the NB Bag I sort of worked out that she had been using 2003 and just hoped for the best. Naturally it was only the Install Disc thrown into the Bag with no Product Key and it was by now damaged beyond being useful but it did have the Product Codes on the Inner Ring so I could get that Information from M$ along with a Product Key so I thought right I can do that and then I moved onto unimportant things like what Accounting Package are you using for the business? Another blank look with it's on the HDD response and this time I really was lost as I had no idea how to proceed from there nor any of that Data of hers. Defiantly not good particularly if the Tax Man asked her to come in for an Audit. Then she handed me a Next G USB Device and complained it doesn't work properly this was something new which I hadn't seen from her previously but going by what had already happened I wasn't overly surprised ad it got even better when I rang her ISP to find out where to download the Drivers from and other trivial thing's like her user name & password which she had absolutely no idea about or her E-Mail Address. By this time I was close to gouging my eyes out as she had no idea of what a Business user needs to do and seemed to care even less and was only going through the motions. She didn't even qualify as a Home Game Player as they at least know what games that they have loaded. But after an hour r so she came up with that might be on my PC. Apparently she used to use a Desktop previously and when it finally arrived I say a case with what should have been clear plastic inserts missing where there where covers fitted anyway. Apparently this Gamers Case which was built to look nice had all of the covers removed as well as the clear plastic top and front but it had 4 Case Fans fitted though what they where doing other then eating electricity I was at a bit of a Loss to explain. Anyway I decided to see what I could recover but only after first removing a Sound Lead from the Speaker connection on the M'Board to the Audio Out of a DVD Player and just generally tightening up the screws that hold unimportant things like the M'Board in place. I didn't even make any mention of the 20 to 24 Pin Socket Adapter that had been fitted as the wrong PS was installed. Anyway after she left I promptly proceeded to strangle the Wifes son as by this time I was no longer admitting to having any involvement in his presence on the planet let along being his father. He then blurted out that her eldest son had been killed the night before in a Car Crash. Now that would have been nice to know and I would have not bothered her at all if I had of known. Maybe not the worst day but it's certainly up there and has to rate. :D Col

Top.Gun
Top.Gun

Happy birthday. This latest post of your's shows a lot of class and a great attitude. The out-come of support events is the most important aspect, and your users have nothing to complain about. One thing I've learned through all the years I've been in IT is to keep laughing.

HAL 9000
HAL 9000

Your OP was perfectly easy to read and understand what happened. What has happened since is more a testament to just how silly some people are and how they need to be held by the hand and walked through things that would take some others 3 Nanoseconds to comprehend. You don't have to [b]Dumb Things[/b] down at all. Mater of fact if you did no one would have the time available to read and I very much doubt that you would have the time to write it either. Perhaps a [b]Liberal[/b] Dose of [b]Maxwell's Silver Hammer[/b] here wouldn't go astray. :) Col

thepraxislady
thepraxislady

Well J, you were right to say, "skipped a lot of the details (perhaps I shouldn't have), I assumed...." Well you know what assume means! Happy 16th, 21st, 29th or whenever it is Birthday. Ooops, that's right, you did share that it was Belated. ;-]

Jacky Howe
Jacky Howe

You've got broad shoulders Mate and a good attitude. ;) Rob

Tig2
Tig2

Other than a long day at the office, I hope you had a good one! I have said for a long time now that I can always tell if I am going to have a good day. I check my pulse (recently, pulse and blood pressure). If I still have one, it's a good day!

Merlin the Wiz
Merlin the Wiz

Women typically refuse to celebrate birthdays after their 29th, they just expect you to remember something really extra special happened on that special day and you better not forget it. Men on the other hand try to forget birthdays after someone sings the "Lordy, lordy someone is forty" song. Obviously you are an exception. Happy Birthday and hopefully many more.

robo_dev
robo_dev

After having to walk across the warehouse about 10 times to try to get a remote printer working, it was time for the late shift to start loading up the trucks. The forklift drivers like to see how fast they can drive. I slipped and fell on the grimy warehouse floor trying to jump out of the way of a fully loaded forklift going full speed. I would have been killed, which may have ended the day with a bang.

thepraxislady
thepraxislady

Nice thing, she is still around to remind ya'. ;-]

Joe_R
Joe_R

It was a Linksys EF3124, probably around 6 months old. It's under warranty, and I'll receive a replacement - another extra one to put on the shelf.

reisen55
reisen55

Our tape backups for Aon Consulting were re-staged for the previous weekend when a power outage was scheduled on the 103rd floor LAN room. I went in on Saturday to shut everything down on our side of the corporate world, and a colleague came in Sunday to restart the servers. On Monday our set of data tapes was picked up by Iron Mountain. On Tuesday there was no building. But Aon Risk Services did not re-stage their backups and as a result the system administrator was on the staircase going down when he remembered those data tapes on the 103rd floor .... and went back up to retrieve them. He did not make it out.

Joe_R
Joe_R

Anything else pales in comparison. Thanks.....

dvanduse
dvanduse

That kinda puts this whole thread in perspective. Glad both of you came out OK. Talk about disaster recovery.

IT Pro Doc
IT Pro Doc

Amen to that. I was with KBW on the 87th floor, and made it out with a few other colleagues, because one had an itch for smoking. **Live***Breath***Laugh

csmith.kaze
csmith.kaze

Hopefully you also switched to a better Host and ISP.

shadowcast
shadowcast

1. It's easy to spot gamers in ANY office they are the ones who only need IT to order replacement parts and to ensure the server is turned on. 2. If you don't even know what case fans are for maybe you should be bagging groceries. 3. Gamers Case? really. 4. Power supplies are covered on the "first day" of repairing a PC (Let's not pretend your a genius because you can install one.) 5. He is your son. The "gamer" that's banging your wife pulls out.

JamesRL
JamesRL

Many of us hard core gamers know our systems far more intimately than the average business user. We agonize over upgrades and performance per $. We tweak our systems, remove bloatware, overclock CPUs and GPUs. We know where to find benchmarking data, and benchmark our own systems every time we make a change. James

mib.2945
mib.2945

You are upset because you had to help an obviously bereaved woman who's son died the night previously? This is your entire "worst day in support" story? I had this poor woman, who just lost a son, and she wasnt able to reasonably respond to my questions? Pretty cold

Joe_R
Joe_R

..... that Maxwell Edison will not venture into this neighborhood, either with or without his infamous [i]silver hammer[/i].

Joe_R
Joe_R

..... I would have been reminded of Frank Sinatra. Wait a minute, I was reminded of that. Anyway, they were all [i]very good years[/i].

Joe_R
Joe_R

I appreciate that - and I appreciate you reading my blog.

Joe_R
Joe_R

Any day with a pulse is a good day.

thepraxislady
thepraxislady

This bit of advice is good just in case, "Women typically refuse to celebrate birthdays after their 29th, they just expect you to remember something really extra special happened on that special day and you better not forget it." ;-]

Will_B
Will_B

This day will live forever... So many people lost so many lives... This has to be the worst support day ever, especially for all the great IT folks we did loose. All the stories we never hear about where someone was trouble shooting a situation, and paid with the ultimate price... All else seems so trivial in comparison. Happy Holidays !

reisen55
reisen55

Our IT department was back functioning, more or less, within 48 hours. I briefly supported staff at the Greenwich office as we scattered personnel around the tri-state area. Memorable days indeed. Then we found a new home at 685 Third Avenue and I walked into a madhouse group of engineers ghosting and preparing over 700 Dell Optiplex systems and 400 Dell Latitude laptops. With huge Dell 21" displays as well. That was disaster recovery.

JohnMcGrew
JohnMcGrew

...a story where smoking actually saved some lives!

shadowcast
shadowcast

Poor customer support and blaming others for problems in the task before you is the biggest problem in IT today. I know that not what you want to hear but there it is.

thepraxislady
thepraxislady

Funny how requirements to a task (in this case, 'share your worst day of...') can meander so and become unrecognizable, with a dash of snipe and malice. Is reading such trite that has no relevance to the topic (requirements/criteria), a true waste of time? Sorry, rhetorical queston.

cmiller5400
cmiller5400

Really. Re-read the post. Colin merely pointed out that the case that was brought in was a gamers case that had all the see through panels removed; yet it contained 4 fans. He was merely stating that the 4 fans were just sucking up electricity because the case was so open. Sheesh. Come off your high horse and step back down to earth. [i]May I point out that one of the biggest problems in the IT field is arrogance. Assuming that being in that position makes you superior to others. Gamers, accounting, admin i.e.[/i] Um, Colin is not arrogant; he is one of the nicest people on this forum and is constantly giving out GREAT advice. YOU misread his post and fabricated false accusations based on your misreading. [i]4. Power supplies are covered on the "first day" of repairing a PC (Let's not pretend your a genius because you can install one.)[/i] Colin has been in the IT field for quite some time. If you actually have read any of his solutions you would know that he is very smart when it comes to IT. You are the newbie here. [i]5. He is your son. The "gamer" that's banging your wife pulls out. [/i] That is just plain unacceptable and unprofessional. I hope you get the big electronic boot, and please don't come back. We don't need people of your mentality here. All you do is argue your weak points with false information that you think is gospel.

JamesRL
JamesRL

You know I can gently chide the guy, cause I know HAL and his sense of humour, and given our friendship, he will put up with some grief from me. HAL or Colin contributes a great deal to this forum, and is one of the top people for helping users with issues and problems. You on the other hand have contributed nothing as far as I can tell to this forum other than some snotty remarks. James

GSG
GSG

Hey, chill... Hal9000 is a very respected member of this community, and has been here a long time. You've only been here a couple of months. A piece of advice that you can heed, or you can flame me back, it's your choice, but don't jump on a forum and say things like "The "gamer" that's banging your wife pulls out." That was completely uncalled for. Hal was explaining his adventures in trying to help someone only to find out that they'd had a traumatic life event, which complicated the process. I'm sure that you are so perfect that you can look at a PC or other device that isn't working and immediately diagnose and fix the problem. In fact, I'm positive that you can fix it just by laying on of the hands and speaking in tongues. edited for typos

HAL 9000
HAL 9000

WTF is this all about? I only said a Gamers Case with the covers missing or the fixed ones removed. I'm sure you know the ones look pretty but don't have much functionality included. Some of the comments below are interesting but I'm wondering what they where reading. It's certainly not what I posted. :^0 What is it that I'm missing here? :0 Col

csmith.kaze
csmith.kaze

more than a few us work in IT full time.

HAL 9000
HAL 9000

I had a customer arrive and ask to do something that was straight forward. Her inability to answer the most obvious things was concerning and very frustrating. It however made much more sense when I found out afterwords that here son had died the previous night. Attempting to work without knowledge of what people are going through is the hard part. If you think that is [b]Cold[/b] I feel very sorry for you as you have no idea of anything at all. If I had of known I wouldn't even have started the way that I did as I wouldn't expect her to react normally. Col

Shellbot
Shellbot

was that he wasn't upset because he had to help a woman who was bereaved..more like..IF he had known she was bereaved he would have just left it for the time being..

HAL 9000
HAL 9000

Maybe the heat is above the Malting Point of Silver so that's probably a good idea. :D Cheers Col.

bradleytowns
bradleytowns

The one thing that drives me insane and, I might add, has caused many very bad days, is the user that abuses the IT dept/person when it is their ineptitude that is the issue. Most people do not take responsibility for not knowing the tools of their trade (i.e. Microsoft Office 2003- 2007 or plugging in your computer). Can you imagine a carpenter that can't use a hammer or saw. I once was approached by an angry user wondering why his laptop would not turn on. I could see from across the room that it was not plugged in. I realized that this person didn't understand that his laptop needed to be charged every now and then...which was obviously a very bad indication of how my time supporting users would go. There are few reasons for today's workforce not to know the tools of their trade. IT is a very broad subject, but when it comes to basic computer knowledge there is no excuse. I am shocked at the amount of managers/supervisors which I have come across that can not use a computer properly...no wonder the global economy is in the state its in.

thepraxislady
thepraxislady

At the Pentagon, the evac. alarm was perceived as an opportunity for a smoke break by most. Once outside, it was realized that the evac. was real and no coats, phones, money (purse left behind), Id or drivers license and car keys because they were left inside. No one could go back in retrieve anything and found themselves stranded in so many ways. So I guess while it is not exactly an IT work situation, it certainty taught us all to pay attention to building alarms in the future, regardless. Thanks for the digression.

Tig2
Tig2

A friend's aunt had just stepped out of elevator at the plaza level when the first plane hit. She went down for a smoke at just the right time.

A.C
A.C

The biggest problem in IT today, is the same as the biggest problem has been for many years, people who think they know the answer to a problem who really don't. That applies equally to users AND IT support.

A.C
A.C

"all the problems had to do with the client being an idiot or the machine was built by a gamer" Funny how those are your interpretations not actually what was written... "How can you bad mouth gamers " How can you misread something so much, the only mention of gamers was that a "Home Gamer" knows exactly what is on their machine (which is something that would help when trying to do a rebuild!) and a case happened to be a "gaming case" which by my reckoning means one with windows in the side and possibly a few flashing leds in the psu fan (not that my own gaming rig has... but many cases of that description are sold as "gaming" cases). If it had said, the machine was obviously built by some gaming idiot who thought style was more important than substance, then I would agree, but it didn't edited for a couple of smelling pistakes

shadowcast
shadowcast

Read the post...all the problems had to do with the client being an idiot or the machine was built by a gamer. We get paid to solve problems, not place the blame. If your not getting paid don't complain. How can you bad mouth gamers and clients when you have a paying project in hand? I submit that it is relevant. We have verified real problems in the IT industry.

larrybell_2000
larrybell_2000

I had a manager that often said that "(Mainframe)Operators are a dime a dozen", just the way you do about techs (with Certifications I presume). The problem is that he treated us just as badly. That attitude undoubtedly reflects on how you treat your subordinates, and how or what they think of you as well. I couldn't stand this man's way of disrespecting our chosen line of work, and how doing it well made him look good. I think I gave him little to bitch about, though knowing him, he probably complained about me behind my back. That is just the way he is/was. But I would suggest that if you feel you are employing only so-so techs, it is because the GOOD ones see your remarks as disrespectful (by remarks and/or actions), and have left for better managers. Change your attitude from "Techs are a dime a dozen" to "They do a great job". You might even see a better job out of them as they see their manager at least having *some* respect for them, instead having the feeling they are just another stapler in the office. What is the saying: "you can attract more flies with honey than you can with vinegar"?

cmiller5400
cmiller5400

Defecting the point that you don't have any maybe?

shadowcast
shadowcast

I say again... McDonalds has been around a long time doesn't mean it's a great place to eat. I get most of my new clients by checking references of applicants. Most of the time they tell me "Good guy, but you know how IT people are". That gets them lunch right there. That also gets that application in the do not hire folders, yes there is more than one. Techs are a dime a dozen. That's not directed at anyone, just happens to be the case here. I do not browse TR for "tips". We know our jobs. The title said bad day in IT and I had to look. Let us see what problems people are having lets see what we can do to avoid them. Like talking down to clients. Most is poor customer service. Whatever happened to the customers is always right? Mine are. Second, poor planning. not having replacement parts on hand doesn't cut it. The guy with the leaking roof. God bless you buddy. Great Job. Guys like you are few and far between. Outstanding improvisation with the trash can. Big issues? Really. We don't rely on unknown sources for tech solutions. Sounds very risky for my valued clients. I do have a narrow view of IT. It's much easier than what my clients were originally led to believe. We believe that IT should work for them. We do not believe that value comes from the number of posts on a website. I agree we have different values.

cmiller5400
cmiller5400

What does any of that babble have to do with my post? IT is easy as you put it, as long as you have the correct knowledge and training. I could hire a person with all the certs in the world and fresh out of college and he would know nothing compared to someone who has been working in the field for years and has no certs (probably because he is too busy to go get them). They are just a piece of paper that you can wipe your rump with. Hands on experience is much better IMHO. [i]Two hours a day for a company of 100 is all that is regularly needed[/i] Try working for a big corporation. It IS cheaper to in-source once you hit a certain size. In my years of IT experience, I have only had a couple of instances where I had any "down time". [i]Our clients have saved over 62% of their IT costs while I play golf, outside, with [b]our clients that used to be your employer.[/i][/b] And I bet you charge them for that time you are playing Golf with them. Don't go threatening that I will be unemployed because of your "business". I haven't worked anywhere you have claimed to reduce IT costs, so go play Golf with your "clients" that you rip off and don't open that Pandora's box. [i][b]Once again you have pointed out that it is O.K. for the many ad hominem attacks against me and that if I respond in like and kind it is unprofessional.[/b][/i] It is as simple as this: don't go throwing crap at another member and not expect to get crap thrown back at you. Remember [b]YOU[/b] started it by groundless claims and insults because you misread the post. [i][b]Speaking of professional...We don't do repairs or service gratis and those that do are undermining the business. Don't do work for free and you will be surprised how your profit margins grow or then again maybe you wouldn't.[/b][/i] So you wouldn't help a friend or relative out or throw a freebie to a client? I'm glad I don't know you 'cause you must be one he!! of a Scrooge. Here's a little hint: Sometimes a freebie every now and then helps your goodwill and relationship with your clients.

mattie289404
mattie289404

Of course its easy when you don't challenge yourself or do anything..I bet you dont even have an A+ certification

JamesRL
JamesRL

If you don't want to receive them, try not giving them. You were outright nasty to Colin, don't try to play the wronged party here. You've been here for mere months, you really don't know enough about the biggest issues that hit this board, and you certainly don't know how many time Colin has helped people - but take the thumbs up as a small indication. I'm happy your business is a successful, but its awfully smug and arrogant of you to think that you are the only one here who is successful. Further you really have a narrow view of IT departments if you think every one has people only working a couple of hours a day. I'm a professional, I manage a team, I do marketing, I wear a lot of hats. You imply that you are professional and others aren't but your attitude towards a valued contributor here smacks of a lack of the kind of values I consider professional. James

shadowcast
shadowcast

It really is. Our company has been replacing "in house" IT departments as we have been able to show that it does not require full time employment. Two hours a day for a company of 100 is all that is regularly needed (leaving six hours for you guys and gals to blog). We have one tech who makes their rounds for every four clients. Our selling point, other than a significant cost reduction, is respect for all skills, crafts, trades and disciplines. Big project? no problem. We have techs join up and complete projects quickly and under budget. We have averaged two new clients a month during the economic downturn and we are actually hiring at this point in time. Techs are a dime a dozen. Techs with customer skills are a rare gem. Most of our techs are gamers who have LAN parties here in the office after hours. The biggest IT problem on this board has been a bad switch. (9/11 was not an IT problem but certainly was a bad day.) We have switches, routers etc. in our stockroom. Our clients have saved over 62% of their IT costs while I play golf, outside, with our clients that used to be your employer. I do rely on TechRepublic regularly as it points out the many weak spots in the field. Once again you have pointed out that it is O.K. for the many ad hominem attacks against me and that if I respond in like and kind it is unprofessional. Speaking of professional...We don't do repairs or service gratis and those that do are undermining the business. Don't do work for free and you will be surprised how your profit margins grow or then again maybe you wouldn't. IT is easy but also fun, interesting and profitable.

thepraxislady
thepraxislady

My grandfather always ?taught? us that type of behavior should always begin at home.

mattie289404
mattie289404

As I read thru the threads I've pretty much concluded you offered nothing to the conversation except for smart ass remarks..yea you're a gamer all right more play than game

shadowcast
shadowcast

I have several friends of color. Good Friends. Does that give me the right to use racial epithets? I think not. Clearly you believe that familiarity permits such behavior. Once again, McDonalds sells more food than other restaurants. Does that make it the best? Your logic is faulty. I have contributed, just now. While you do not care for my opinions, they are none the less contributions. My goal was to educate others in the social aspects that plague our profession. Whether or not I have been successful remains to be seen. Have a great holiday.

Shellbot
Shellbot

You sound like an angry 16 boy who is defending "gamers" I game...and I laughed at HAL's comment.. No one has a sense of humour anymore.. sucks to be you

shadowcast
shadowcast

I can disagree with you without flaming and I do so now. May I point out that one of the biggest problems in the IT field is arrogance. Assuming that being in that position makes you superior to others. Gamers, accounting, admin i.e. May I also point out that "time" does not make you superior either. McDonalds has been around a long time and that does not make it the finest restaurant in town. I understand the majority of the problems that he faced and as you feel that my comments directed at his wife were in appropriate, many of us feel that the comments directed at the intelligence and abilities of gamers, many of us who work in IT, are considered inappropriate as well. Have a great holiday.

HAL 9000
HAL 9000

I watched a movie today called Star Warp'd and one of the charters was Scummy. What have you been holding out on us for? :0 Col ]:)

Shellbot
Shellbot

..all col's bones are soft and gentle.. ]:) sorry cm just couldn't resist..

cmiller5400
cmiller5400

I read it the same way. I don't think Col has a mean bone in him, unless the (l)user REALLY deserves it.