You can register now for an upcoming TechRepublic Webcast that addresses user dissatisfaction with help desk support. One study finds that only one in five organizations gets good marks for meeting user expectations of tech support.
The Webcast is sponsored by Citrix Online and will explore how integrating remote-support technology is the path to increasing the number of satisfied customers. This is a live event so registration is required:
"How to Provide World-Class Help Desk Support in Remote Environments" - Click the title for a full description.Wednesday, December 3, 2008
1:00 PM ET / 10:00 AM PT / 6:00 PM GMT
Selena has been at TechRepublic since 2002. She is currently a Senior Editor with a background in technical writing, editing, and research. She edits Data Center, Linux and Open Source, Apple in the Enterprise, The Enterprise Cloud, Web Designer, and IT Security blogs.