Windows

Customize Windows XP's General tab

It's easy to customize Windows XP's General tab in the System Properties dialog box with your support contact information and your company's logo just by using Notepad.

It's easy to customize Windows XP's General tab in the System Properties dialog box with your support contact information and your company's logo just by using Notepad. Here's how:

  1. Launch Notepad and type the following text, replacing the dummy information shown here with your own:
    [General]
    

    Manufacturer=Jim's Computers

    Model=5551212

    [Support Information]

    Line1=Call 555-1212 for technical support

    Line2=Call 555-1212 for technical support

    Line3=Call 555-1212 for technical support

    Line4=Call 555-1212 for technical support
  2. Save the file in the C:\Windows\System32 folder as Oeminfo.ini.
  3. To add your logo to the General tab, create a 256-color BMP file that is 96 by 96 pixels in size.
  4. SSave the file in the C:\Windows\System32 folder as Oemlogo.bmp.

After you create the files, you can check the results immediately by pressing [Windows][Break]. This will quickly bring up the System Properties dialog box.

Note: This tip applies to Windows XP Home and Windows XP Professional. Miss a Windows XP tip?

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About

Greg Shultz is a freelance Technical Writer. Previously, he has worked as Documentation Specialist in the software industry, a Technical Support Specialist in educational industry, and a Technical Journalist in the computer publishing industry.

60 comments
seanferd
seanferd

For me (XP Pro SP2), the bitmap would not display without also using an OEMinfo.ini file. Once I had created this file, the OEMlogo.bmp would display below the windows logo.

mga_best_friend
mga_best_friend

"To add your logo to the General tab, create a 256-color BMP file that is 96 by 96 pixels in size" That picture isn't require 96x96 pixel!

MWRMWR
MWRMWR

Worked straight off for me the .ini file implies a bunch of keys. What is this complete set ? [defined in M$oft site ?] and can extra fields be defined. I would be nice to have even more control over the contents of this panel.

ssanders
ssanders

this is cool. Is there a way to do this in Vista?

Data Ninja
Data Ninja

The reason for the 64x64 size is due to what gets displayed at various resolutions. When you create larger bmp's they will get clipped/cut off at lower screen resolutions and distorted at other resolutions. 64x64 is the "safe" bitmap size for ALL resolutions, IIRC.

netzbug
netzbug

Thanks for this code. A photo bigger than 96x96 pixels can also be displayed. I am using a photo file of 160 pixels and it is displaying it nicely.

Leee
Leee

It was a formatting issue with some breaks. Apologies for the inconvenience.

Understaffed
Understaffed

Anybody have a stroke of brilliance on how to roll this out to an existing fleet of a hundred or so machines? Either with SMS 2003 or GP?

dechiarag
dechiarag

This trick works in this way: To add support information to the Windows Start menu, create an Oeminfo.ini file by using Windows Notepad, and then copy it to the Windows\System32 folder. When you use Oeminfo.ini, the values in the [General] section and a Support Information button are displayed on the General tab of the System Properties dialog box. The following is an example of the Oeminfo.ini file: [General] Manufacturer = MyCompany, Inc. Model = Brand X Processor SupportURL = http://www.mycompany.com LocalFile = C:\Winnt\Web\LocalFilename.htm Attention not to modify the words: Manufacturer,Model,SupportURL otherwise does not work [Support Information] Line1= For Technical Support: Line2= to obtain updated drivers or for information on frequently Line3= asked questions, visit the MyCompany technical Line4= support web site at: Line5= Line6= http://www.mycompany.com/techsupport. NOTE: The [General] and [Support Information] sections of the Oeminfo.ini file are required. Replace the manufacturer, model, support URL, and local file information with your company information. Be careful not to leave any trailing spaces after your company name. 2. To add your logo to the System Properties window in the Control Panel, in the Windows\System32 subfolder. NOTE: Your Oemlogo.bmp logo must be square and must measure 172 by 172 pixels and 256 color. If your bitmap image is smaller than this specification, it appears centered in the rectangle. If it is larger than this specification, part of it might appear to be cropped under certain font and screen resolutions, or it might not appear at all. By Mino

phil
phil

It worked for me (eventually) and the bitmap works as well (with the oemlogo.bmp filename).

ShadyHouse
ShadyHouse

If you use the Help&SupportCentre and search for OEMLOGO you are given "Article ID : 218176". The article 218176 states ..... 1) the bmp is OEMLOGO.bmp not OEMLOG.bmp 2) the folder is SYSTEM not SYSTEM32 3) the facility applies to ME/95/98 (not XP) I can confirm that, as defined by Greg and as defined in article 218176, this does not work for my XP/SP2. Although interestingly the original manufacturer (HP) of the m/c I tried it on obviously couldn't get it to work either (the "necessary" files are all there). I don't suppose anyone out there has got a working XP version of this?

jonrmoore
jonrmoore

I followed the instructions exactly. It did not work.

eric
eric

This is very similar to what a Comcast service tech left on my machine (without permission or warning) after swapping out modems. Now I have to look at their logo and their claim: "Provided by Comcast", on the top banner of both Outlook and Explorer. Nasty!

seanferd
seanferd

Thanks for the fix. I'd give you a Thumb if I could.

dechiarag
dechiarag

you can copy the file .ini and .bmp through file .bat or .vbs and to implement the execution, for one single time, of file through one GPO like is made for the software. Or to create a bath to you that make the copy of file on all the PC.

RNR1995
RNR1995

Script it or use a GPO

epack
epack

1. SupportURL does not seem to work, at least for me, despite copying it directly as shown on the KB. Everything else does, once I got the correct format right, of course :) 2. Is there by chance a Vista equivalent? We are migrating as new machines come in.

fsimonie
fsimonie

I can verify that the advice by mino does NOT work in SP2. Nor does anything in the original article.

d_g_l_s
d_g_l_s

Tried 172 x 172 and it got cut off on several sides. Had to adjust to 132 x 132. But this may vary with differing systems, so don't be afraid to toy with this size thing as Paint is easy to use for this.

jimdandy45
jimdandy45

Thanks Mino for the "corrections". But what is this line used for? "LocalFile = C:\Winnt\Web\LocalFilename.htm

tyler
tyler

I remember doing this to brand windows 95 Sp2 and windows 98 systems. It is a great way to mark machines you have built/ worked on / upgraded. I have not tried making the files read only yet . May add a little extra security from others removing your branding . Anyone try this yet ?

ShadyHouse
ShadyHouse

... once you correct the bmp name and separate the keywords. It's a shame that Greg's typos have had us running around instead of supplying the working version.

amitesh_mathur
amitesh_mathur

i do not have an oem version but i created the file excatly as said and i have the info on my own system. i have th elogo as well as the support info. and I am using a pirated version of XP.

graxirena
graxirena

Follow this carefully (Windows XP Pro & Home SPx) 1. Go to C:\WINDOWS\system32 2. You SHOULD have 2 files; a. OEMINFO.ini b. OEMLOGO.bmp 3. Your OEMINFO.ini will look like this; ------------------------------------------ [General] Manufacturer=Tech Support provided by YourCompany Model= [Support Information] Line1=For Technical Support with this system contact: Line2= Line3=YourCompanyNameHere, Inc Line4=123 W. Youraddresshere Line5=YourCity, YourState YourZIP Line6=Tech Support Department Line7=(888) 111-1111 Line8=E-mail: you@youdomain.com Line9=Website: http://www.yourwebsite.com ------------------------------------------ NOTE: If you dont have this file, do a text file with the same info and rename it to OEMINFO.ini 4. Your OEMLOGO.bmp, should also be there but if you dont have it make sure you do a nice looking logo to cover the proper area without being stretch out or looking fuzzy. I played with a couple of sizes and found out that the best size for this one is 180x113 at 59k file size. 5. Once those 2 files are there, close the folder, RC My Computer>Properties>General Tab will open and you should see the logo, then click 'Support Information' and you should see the content of OEMINFO.ini. Let me know if anyone else has any more problems.

gitmo
gitmo

Tried 2 different XP boxes.

ngoetz
ngoetz

[General] Manufacturer= Model= [Support Information] Line1= Line2= etc. Oemlogo.bmp Windows\System32

kauau
kauau

You need to be sure the picture for the oemlogo.bmp is shaved to the exact size. 96x96 and saved as oemlogo.bmp and not plain oemlogo, but it has to be saved as 256x96x96

anggwaponi
anggwaponi

i'm a little bit confuse or i don't have much idea about adjusting the pixels resolutions to the specified 256-color BMP file that is 96 by 96 pixels in size.. is it possible or okay to used MS Paint in creating a 256-color BMP file? if so, how to do it in MS Paint?? i have check the settings of my MS Paint through its Image then Attributes and the current settings is Resolution: 81 x 81 dot per inch. hope you can show me the way or walk me through with it like the step-by-step procedure. by the way, i'm using the Windows XP Professional version 2002. hope to be enlighten in my inquiry.

karl1949
karl1949

Same here - it didn't work. What's up with that. Greg's tips usually do work....

tyler
tyler

Hello jonrmoore, Are you trying to do this on a Vista Machine If so the process is different . you need to use Regedit to put in the information or one of the many utilities that perform the branding.

maximumdebt
maximumdebt

What version of Windows is being used? Is it OEM? The file exists and I was able to edit the setup on an name brand PC I have running an OEM version of Windows. When I copied the oeminfo.ini file (to avoid the possibility of a typo when creating a new file ;-), to another PC which runs a volume licensed copy of Windows XP, no information appeared in the system properties box. I guess it makes sense that an OEM configuration file would only modify the system on an OEM version of Windows.

Haji Murad
Haji Murad

DITTO! Did not work for me either.

jg70
jg70

Do I need to reboot my machine?

Brian Bevan
Brian Bevan

Redoing the setup in notepad and following the kb314472 carefully, Behold it worked. Thanks to the personel of this forum, but how do you remember all those 'kb s'

Brian Bevan
Brian Bevan

Ditto! I followed the instructions on Home and Pro! It did not work!

tyler
tyler

I remember doing this to brand windows 95 Sp2 and windows 98 systems. It is a great way to mark machines you have built/ worked on / upgraded. I have not tried making the files read only yet . May add a little extra security from others removing your branding . Anyone try this yet ?

tyler
tyler

You can always install TweakUI and remove the Comcast information very quickly. Look for the Banner info and just remove it . If you want to take the exciting route you can always edit the registry after finding the "Provided by Comcast" it will be in the 'Window Title' value.

Understaffed
Understaffed

Now I feel like a dolt. /don't post before first cup 'o coffee

Greg Shultz
Greg Shultz

Stay tuned to the Windows Vista Report newsletter....

d_g_l_s
d_g_l_s

Just remember it will only show up under the link on the General tab at the bottom - SUPPORT INFORMATION.

dechiarag
dechiarag

the link in format HTML they do not work because it does not support to you since the format is txt. for sight I have not tested it. you can try

dechiarag
dechiarag

I have a XP Professional SP2 with all the update ones and function perfecty

holmescd
holmescd

I made a logo 96 by 96 pixels and it looks great, positioned perfectly beneath the Windows logo. Does anyone have an idea why these different logo sizes are working differently for different folks?

seanferd
seanferd

Instead of directing you to an Internet website, you could create your own web page (HTML), save it Locally on your system, then type the Path to this file on that line in the OEMinfo.ini file. Hence, Local File Name, as opposed to Web Address.

teri_walton40
teri_walton40

Well I followed the first set of instructions, and that whent off great, and then I tried setting up the oemlogo.bmp part, and got nothing, could someone tell step by step what to do.

n33d4w33d
n33d4w33d

thanks alot!! ey, do u have any idea how to change the settings such as when u buy a dell computer, and you boot the machine, it usually starts with their logo "dell" i would want to know how to change it into my own logo.. i heard it is something with flashing the bios?

egpor95
egpor95

It will not let me edit the original oeminfo.ini file (no read only or archive attributes set) so I copied the old file to a new file and saved it as oeminfo.ini. I then changed two lines to include my name as the owner. As soon as I did that all Support information disappeared and gave a blank Info Box. The new Logo worked until I changed the oeminfo.ini file then disappeared. It did not even give a button to select support info on a couple of tries. When I replaced the original oeminfo file the logo came back, as did the original support info. I guess Gateway doesn't want any one mucking with MY box.

DUBLINAL
DUBLINAL

See ngoetz version, this works. The original TechRepublic syntax didn't.

JoeTechie
JoeTechie

Make certain the file you saved is: OEMINFO.INI and not OEMINFO.TXT Also, it should be in the SYSTEM32 folder. For most installations of Windows XP (but not all) that would be C:\Windows\System32

erbngeek
erbngeek

It seems every time I need some information from Microsoft I can't seem to find it using their own website search engine. I always end up doing a Google search and find much more information, especially the reference to the Microsoft KB that pertains. BTW the SupportURL and LocalFile options do not appear to work for me either.

MWRMWR
MWRMWR

Read only and Hidden work OK. I also tried encryption but I'm not on a domain right now so that's for another time & place. I'd need to test that nothing goes BSD-like if user X tries to access oem files encrypted by user A (or Admin priv user)

simple.it.services
simple.it.services

wow that must have really been old times, i don't even remember service packs for any of the DOS based windows releases. sure you don't me an OSR2

holmescd
holmescd

I tried it after lunch (and apparently after some corrected typos) as stated and it worked just fine on my WinXP Pro installation (w/ SP2). I created an icon and made the files read-only... everything is just as I expected! Note that you have to press the "Support Information" button to see the contact info. Nice tip, Greg. Thanks!

cwwillis
cwwillis

I still do not see logo...the previous was a dell logo..did not see that before either...just a default windows flag...any ideas?

tyler
tyler

I Totally agree . I go to the MS OEM site and get responses to items for windows NT 5 when I physically type in Windows server 2003. Copy the same info in Google and you get pages and pages of answers to your problem or event ID. Strange how Google supports MS products better than Microsoft themself.

mike_flood
mike_flood

I find Google to be a far better way to find answers to questions regarding your computer (in general) and Microsoft in particular

tyler
tyler

You are Correct. It WAS OSR2 . Geeeze how the time flies by in the world of Windows versions .

JoeTechie
JoeTechie

Maybe he was thinking of Windows 98 Second Edition, called Windows 98SE?

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