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Review: MyFax online faxing system

Sending and receiving faxes doesn't have to be painful when you do it online. Matthew Nawrocki takes a look at MyFax to see how easy online faxes can be.

It's pretty odd to be saying this well into the 21st Century but, despite the prowess of the World Wide Web for sending official business communications, faxes are still a relatively common method for securely transferring documents from one party to another. On the onset, it's understandable to see why faxes are still useful, from the easy "push button" functionality to the availability of extra data such as unalterable time-stamps and transmission logs.

Still, some businesses might not have a dedicated fax machine and fax line at their disposal. Fortunately, faxes can be facilitated via the Web, thus they are naturally accessible through any standard web browser. MyFax is an online fax service that caught my eye and is worth a closer look.

MyFax

Product Information

  • Title: MyFax
  • Company: j2 Global
  • Price: 30-day free trial, then $10 per month thereafter

MyFax costs $10 a month, but you can try it for free for 30-days at no obligation. You do need to provide credit card information in advance, but as long as you cancel within the 30-day trial period, you won't be charged. After signing up, I was literally ready to go within minutes. I went through a short setup wizard which set my location and generated my fax number, which I could give out to anyone wishing to send me faxes.

At the main screen, you are given a few options for viewing and sending faxes as well as adjusting your profile and preferences. I went ahead and prepared to send a test fax, just to see how the speed and quality was. When sending a new fax, I was given a field to type information for my cover letter (which is delivered as the first page) and an upload space to attach a PDF, docx, pptx, and many other supported formats (PDF). For any given fax that you wish to send, you can specify up to 50 individual contacts to receive the transmission, very similar to the carbon copy capability used in email clients.

Sending faxes is quick and effortless.

A nice feature that is built into MyFax is the MyFaxCentral, which acts as an online repository for all sent and received faxes. For example, I was able to open the Sent folder and locate the test fax I recently submitted for delivery. Information included was the destination fax number, whether or not the transmission was successful and an actual stored image of the document shown with the specified quality settings. With a paid account of course, all faxes are stored indefinitely according to MyFax, which is especially important for keeping records.

Records are stored in MyFaxCentral.

At the end of the day, a fax is a fax, and MyFax is competent at the job while offering a usable interface and a reasonable price point that should be satisfactory for most businesses and individuals.

Bottom line

Now a big question that some might be asking is how easy it is to cancel the service, either during the trial or at any point during a paid subscription. As a means to prevent abuses of their trial accounts, individuals must chat with a customer support representative, via the text chat portal, in order to request a cancellation.

Despite my initial fears of MyFax representatives giving me the run-around and trying to keep me from cancelling my service, the CSR was quite friendly and had my account closed in under five minutes, no questions asked. It's refreshing to see that a company stands by their word with a no-hassle 30-day trial, making this service easier for me to recommend. I was also impressed with the fact that they had representatives staffed in the early hours of the morning when I attempted my cancellation request.

So, if you are looking for a solid web-based faxing service, thereby freeing you of the hassle of keeping a proper fax machine handy, MyFax is a worthy option to consider and the customer support is prompt and courteous. If you know of similar services to MyFax that you wish to recommend, feel free to opine in the comments section below.

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About

An avid technology writer and an IT guru, Matthew is here to help bring the best in software, hardware and the web to the collective consciousness of TechRepublic's readership. In addition to writing for TechRepublic, Matthew currently works as a Cus...

17 comments
iljorge
iljorge

I can recommend Online Fax from Popfax, it is quick, easy, and they have different options depending on your needs. I was using another online fax provider before , but it did not cover all the countries, so i decided to switch to Popfax, and with their number portability option, I could keep the same number.

Futuristic-expert
Futuristic-expert

To ensure the instant access to unified document communications, we have combined the simple power of fax technology with SAP. For these reasons we used the APIs provided by [u]Popfax.com[/u] We made this choice after a deep analysis of all existent fax services' features and functionality. 1) Popfax offers 2 free high-quality APIs SOAP and SMTP, which can be easily integrated to any application, the only one condition is clear code; 2) In USA they support fax number portability - we had several fax numbers to port to Internet fax and needed 2 new fax numbers; 3) We receive twice more faxes than send, so we have chosen Popfax for free unlimited fax reception; 4) the SAP application of our enterprise is working both on PC and mobile devices, using the same cloud technology. Popfax uses fax technology that supports both computers and mobile devices. 5) Faxmailing - is sometimes used by our managers to notify our customers and partners on the events, promotions, alerts, etc. With Popfax we can manage our faxmailing independently. 6) And one more thing that determined our choice was law price 0.05 EUR per fax page to send. Comparing to other fax services it is a very low price.

Futuristic-expert
Futuristic-expert

To ensure the instant access to unified document communications, we have combined the simple power of fax technology with SAP. For these reasons we used the APIs provided by [u]Popfax.com[/u] We made this choice after a deep analysis of all existent fax services' features and functionality. 1) Popfax offers 2 free high-quality APIs SOAP and SMTP, which can be easily integrated to any application, the only one condition is clear code; 2) In USA they support fax number portability - we had several fax numbers to port to Internet fax and needed 2 new fax numbers; 3) We receive twice more faxes than send, so we have chosen Popfax for free unlimited fax reception; 4) the SAP application of our enterprise is working both on PC and mobile devices, using the same cloud technology. Popfax uses fax technology that supports both computers and mobile devices. 5) Faxmailing - is sometimes used by our managers to notify our customers and partners on the events, promotions, alerts, etc. With Popfax we can manage our faxmailing independently. 6) And one more thing that determined our choice was law price 0.05 EUR per fax page to send. Comparing to other fax services it is a very low price. We have integrated the online fax service during 1 day, it is easier than integrating online payments. Today the documents from our SAP application are sent through Popfax servers to the fax destination numbers. The faxes incoming to our dedicated numbers are routed back by Popfax to our SAP system. For more details visit www.popfax.com where you can find out the APIs and API tutorials, the prices and all necessary information to realize the integration, which will advance you in time.

Futuristic-expert
Futuristic-expert

To ensure the instant access to unified document communications, we have combined the simple power of fax technology with SAP. For these reasons we used the APIs provided by Popfax.com We made this choice after a deep analysis of all existent fax services' features and functionality. 1) Popfax offers 2 free high-quality APIs SOAP and SMTP, which can be easily integrated to any application, the only one condition is clear code; 2) In USA they support fax number portability - we had several fax numbers to port to Internet fax and needed 2 new fax numbers; 3) We receive twice more faxes than send, so we have chosen Popfax for free unlimited fax reception; 4) the SAP application of our enterprise is working both on PC and mobile devices, using the same cloud technology. Popfax uses fax technology that supports both computers and mobile devices. 5) Faxmailing - is sometimes used by our managers to notify our customers and partners on the events, promotions, alerts, etc. With Popfax we can manage our faxmailing independently. 6) And one more thing that determined our choice was law price 0.05 EUR per fax page to send. Comparing to other fax services it is a very low price. We have integrated the online fax service during 1 day, it is easier than integrating online payments. Today the documents from our SAP application are sent through Popfax servers to the fax destination numbers. The faxes incoming to our dedicated numbers are routed back by Popfax to our SAP system. For more details visit www.popfax.com where you can find out the APIs and API tutorials, the prices and all necessary information to realize the integration, which will advance you in time.

aidemzo_adanac
aidemzo_adanac

I remember playing pong in grey and white too. For Wizard, I deal with the health boards here in Canada, one guy asked me to fax him an invoice, I just emailed it instead and he had it show up while I was still talking to him. Faxing? Really? Wanna buy a carrier pigeon? Do people still fax? our multipurpose prints a fair bit but i have yet to send or receive a fax with it. Scan and email is standard these days.

wizard57m-cnet
wizard57m-cnet

still indispensable, as quite a bit of our correspondence is done via fax, both sending and receiving. Health care has been slow to adopt new technology, although my particular field has been sort of a techno-pioneer in healthcare!

CharlieSpencer
CharlieSpencer

We were a MyFax client for several years. A couple of years ago we were notified that eFax had taken them over. Our fax numbers stayed the same, but our links to MyFax' sites went to eFax instead and I used a new interface to manage our accounts and numbers. The logo in this article looks like the one we used to see as MyFax customers. I'm confused. We have four or five fax lines coming into our multi-function printers. If it was up to me, the fax would be on the obsolete pile with slide rules and LED watches.

Mark W. Kaelin
Mark W. Kaelin

Does your organization still have a dedicated fax machine? Is it used on a regular basis?

CharlieSpencer
CharlieSpencer

The railroad industry can be a bit behind the times. Our customers still want to fax to us, and it doesn't cost much to have the feature or service. In the case of some suppliers, I've offered to give them computers that come out of service here so they can use e-mail, but apparently they like being in the mid-20th century. I can understand having to dance to our customers' tunes, but to vendors'?

wizard57m-cnet
wizard57m-cnet

I also play Commander Keen, version 4 of which has a small Pong game included, hehe...but, in regards to fax, YES, everyday, multiple times per day! I've even used my multipurpose gizmo at home to scan and send faxes. At work, faxing requests for refills is "SOP". One of my pet peeves though...prescribers that will not return the refill request via fax, but instead have someone in their office phone it in, AFTER they ask me to fax them the request! Figure that one out...I know the answer, just curious if anyone else does, hehe!

Matt Nawrocki
Matt Nawrocki

j2 Global is the parent company of MyFax and eFax. Fortunately, for what it's worth. my experience with MyFax's support seems far better than it was back in 2008 when I tried eFax.

aidemzo_adanac
aidemzo_adanac

I think the best game ever invented was the original Mario Bros. Not super Mario but the base one before screen scrolling was added. You punch turtles, then turtles and crabs, then fireflies, then the coin bonus levels, ice levels, sand levels etc. You punch them once of twice to stun them and then have to go and kick them off the screen. Man I can play that endlessly now. Only thing is once you get into it for 20 levels and lose, it's a pain to start from scratch and do it all again (no endless continues like modern games). Hated the remakes for console games, just the original MAME was greatthough, and VERY hard to find these days, as Nintendo left them all but really went after the MAME releases of the original. I built a couple of multi consoles one year,sold them wen I moved, but they each had a PC running about 100 iconic MAME titles. Zaxxon, Dig Dug, Burger Time, Donkey Kong, DK Jr., Galaga, GORF ('space ca-det...at..at..at" ) OH and Spy Hunter, Elevator Action (a classic!) and countless others. http://en.wikipedia.org/wiki/Mario_Bros.

Matt Nawrocki
Matt Nawrocki

Love that game! I used to play it all the time when I was but a child.

CharlieSpencer
CharlieSpencer

I think MyFax's support is superior to eFax's. When the switched our account to eFax, they botched the administrator account and password set-ups. It took at least three different calls to get it straightened out. I think the MyFax's online account management interface is better too. If I'd know MyFax would continued to exist and how inferior eFax would be, I would have fought to stay with MyFax.

aidemzo_adanac
aidemzo_adanac

Joysticks. Such an old plot, some early 80's boobies (pre-silicone days) etc. Basically a young Richie Rich runs an arcade with a crotchety bugger trying to shut it down as it is a bad influence on his Valley Girl daughter, Uh, yeah...like, TOTALLY! In the end is the big 'game off' (with a PacMan clone). UNfortunately RIchie RIch is an ex gaming superstar and doesn't play now but nobody knows why. Will he face his fears and save the arcade or will the grouch win an shut it down? The temptation was killing me as I just didn't know how it would end! http://www.imdb.com/title/tt0085764/

wizard57m-cnet
wizard57m-cnet

The quarters and time I spent at the little arcade playing Gorf! "Got you, Space Cadet!"...made Space General once!!! Would save quarters for weeks, then on a weekend hit the arcade, hehe...good times!

Matt Nawrocki
Matt Nawrocki

Good to know that I wasn't the only one who felt this way. :)