10 questions on customer service and 'delivering happiness': An interview with Zappos CEO Tony Hsieh

Source: Jeff Cerny

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Online retailer Zappos has grown astronomically since launching 10 years ago. CEO Tony Hsieh talks about superior service, corporate culture, and the science of happiness.

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Format:PDF Size:188.00
Version:1.0 Date:Oct 2009
Price:0.00 Downloads:170