10+ things support techs say (and what they really mean)

Before joining the help desk elite, unseasoned techs must master the hidden meaning of phrases used during a support call. To assist in this effort, Jeff Dray decoded common help desk expressions, such as "It would probably be best to re-install the software" and "We have passed the problem on to the developers." Test your translation skills and find out what's really being said.

Join the discussion and share your own favorite examples of "tech-speak."