10 things you can do to get better customer service

We receive bad customer service far too often. What can we do about it? Sometimes, things are out of our control and there's nothing we can do. Other times, however, we may be able to tilt the odds in our favor.

Communications guru Calvin Sun offers some tips that can help increase the chances of your getting better service. You may benefit from these tips when you need support from a higher level group or from a vendor. Your own customers may benefit as well if you share this list with them. And if they follow these tips, your job will be easier, too.

This download is also available as a blog entry.