10 things you shouldn't do when working with an upset customer

Source: Calvin Sun

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Nobody likes dealing with an angry user, but it comes with the tech territory. Here are a few ways to keep things from going from bad to worse.

This download is also available as an entry in our 10 Things blog.
Format:PDF Size:223.00
Version:1.0 Date:Feb 2010
Price:0.00 Downloads:12644