10+ tools every support tech should have in their repair kit

Some techs seem to get by with just a multitool and a smile, but the rest of us need something more substantial. This 6-minute audiocast identifies 12 essential items to carry with you whenever you make a desktop call.

When a trip to an end user's machine is necessary, there's no time for fumbling for the right tool. But many times, you arrive at the user's desk and find yourself unprepared to fix the problem.

In an ideal world, you'd have everything needed at your fingertips--a sort of ultimate toolkit. In the real world, you can still arrive prepared if you stock your toolkit with a few essential hardware items. Some of these tools may require some creative shopping, but you can find most of them in your local hardware store.

In this 6-minute, MP3 audiocast, Bill Detwiler identifies 12 tools that TechRepublic members suggest every support tech carry. Here are just a few of the items that TechRepublic members recommend:

Needlenose pliers/cutters (straight and curved)

Hemostats

Small mirror on telescoping handle

Phone and AC line testers

Paper clip (of course)

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