10+ user complaints about IT support

Being a support pro can entail a fairly high level of aggravation, some (maybe a lot) of which can be laid at the doorstep of the very customer you serve: the end user. But it helps to take a step back occasionally and consider the situation from the user's perspective, and that's what Becky Roberts has done. To try to get a handle on what drives user complaints, she compiled a list of the most common issues she hears about, including performance problems, resistance to policies and security measures, and perceptions of the IT staff's attitude and responsiveness.Join the discussion of this download.