10 ways to improve your deskside manner

When you go out of the office and meet a customer to resolve a fault or issue, using soft skills can help get the customer on your side. It's a given that you will have the technical skills, or you'll know where to find them. But the way you deal with people can mean the difference between a satisfied customer and a delighted one. Veteran tech Jeff Dray offers a few best practices to help you build customer rapport.

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