Create and sustain a customer focus within projects

Whether the clients you serve are inside or outside your organization, creating and sustaining customer focus is crucial to your success as an IT department. As a project manager or business analyst, you have a unique opportunity to understand your customer needs, and you can lead your IT department in creating and providing valued products and services. Joe Goss explores the actions you can take within the context of a project.

This download is also available as an entry in the TechRepublic IT Leadership blog.