Desktop Support Resource Guide, Second Edition

Get timesaving tools, insightful tips, and proven solutions just for desktop support pros. Whether operating Windows 9x, NT, 2000, or XP, you can maintain the computers, peripherals, and networks, while educating end users on proper PC maintenance. BONUS additional download: checklists, forms, and tools to meet your desktop support challenges. Plus, tips for maximizing Microsoft Excel, Outlook, and Word.

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