Developing The Right End-user To IT Support Staff Ratio
September 30, 2008, 12:00am PDT
Source: TechRepublic Pro
This TechRepublic resource paper outlines how IT managers can make their case for adding more support personnel. It contains:
• A list of statistics you'll need to describe your department's workload.
• Results from a Gartner survey that describe typical end-user to support staff ratios and information on what staffing numbers the Stamford, CT-based analysts are recommending for companies today.
• A formula to calculate the best ratio for your organization.
This download is available for free as part of a TechRepublic Pro membership., or may be purchased through our on-line Store.