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customer management
(11 results)Search the Library
Mission Statement
TechRepublic's Download Directory is the place to get free tech resources in a variety of formats, including PDF versions of popular articles, "10 things" lists, sample chapters from technology books, "How do I..." problem-solving guides, cheat sheets for knocking out IT tasks, keyboard shortcuts, glossaries, career pointers, and collections of tips and techniques that focus on critical topics.
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Downloads
Gap analysis: Supply chain management
Oct 2004
A critical step in choosing a Supply Chain Management (SCM) solution is determining whether a gap exists between your current capabilities and your organization's future requirements. If you...
Provided by TechRepublic
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Book chapters
Integrate suppliers into new product development
May 2006
This sample chapter from Supply Chain Redesign: Transforming Supply Chains into Integrated Value Systems explains how supplier involvement in new product development can have both positive and...
Provided by Prentice Hall PTR
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Downloads
10 questions about the direction of CRM: An interview with Jon Cline
Oct 2008
Find out where CRM expert Jon Cline thinks customer relationship management is headed, the benefits it offers, and what business leaders should expect from a CRM solution.This download is also...
Provided by Jeff Cerny
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Downloads
Vendor checklist: Customer Resource Management
Oct 2004
This workbook is designed to gather and organize information that will help you assess the Customer Resource Management (CRM) products and services available from various vendors.
Provided by TechRepublic
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Downloads
Gap analysis: Customer Resource Management
Oct 2004
If you establish that a gap exists in your current Customer Resource Management (CRM) system, your next step is to determine if the solution you're researching meets your organization's future...
Provided by TechRepublic
-
Downloads
Vendor questionnaire: Customer Resource Management
Oct 2004
You know ahead of time that vendor-provided references will be positive, but you can still learn a lot about the Customer Resource Management product being offered by delving deeper into the...
Provided by TechRepublic
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Book chapters
Secure and manage access to customer data with Microsoft Dynamics CRM 3.0
Sep 2006
Controlling how users access customer data is a mission-critical component of any business application. Investigate Microsoft Dynamics CRM 3.0's powerful and highly configurable security model and...
Provided by Microsoft Press
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Downloads
Market profile: A comparison of CRM vendors
Jan 2005
In 2005, there are six large companies vying for the enterprise to mid-level CRM market. This market profile will give you a basic overview of what each company has to offer, as well as provide...
Provided by TechRepublic
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Downloads
Sales Force Automation Pack
Jun 2005
The Sales Force Automation Pack includes four Excel workbooks: the Gap Analysis Report, the Vendor Selection Checklist, the Vendor Reference Questionnaire, and the Financial Scenario Planner....
Provided by TechRepublic Pro
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Downloads
Vendor selection checklist: Supply chain management
Oct 2004
Use this tool to assist you in your search for the best Supply Chain Management solution. Weighting selection criteria to best fit your organization will quickly identify the vendor most likely to...
Provided by TechRepublic Pro
-
Downloads
Vendor reference questionnaire: Supply chain management
Oct 2004
If you are researching a Supply Chain Management (SCM) solution, you need to keep careful notes and do a thorough comparison of vendors. Use this Excel tool to help you ask the right questions and...
Provided by TechRepublic Pro
-
Downloads
10 questions about the direction of CRM: An interview with Jon Cline
Oct 2008
Find out where CRM expert Jon Cline thinks customer relationship management is headed, the benefits it offers, and what business leaders should expect from a CRM solution.This download is also...
Provided by Jeff Cerny
-
Book chapters
Secure and manage access to customer data with Microsoft Dynamics CRM 3.0
Sep 2006
Controlling how users access customer data is a mission-critical component of any business application. Investigate Microsoft Dynamics CRM 3.0's powerful and highly configurable security model and...
Provided by Microsoft Press
-
Downloads
Sales Force Automation Pack
Jun 2005
The Sales Force Automation Pack includes four Excel workbooks: the Gap Analysis Report, the Vendor Selection Checklist, the Vendor Reference Questionnaire, and the Financial Scenario Planner....
Provided by TechRepublic Pro
-
Book chapters
Integrate suppliers into new product development
May 2006
This sample chapter from Supply Chain Redesign: Transforming Supply Chains into Integrated Value Systems explains how supplier involvement in new product development can have both positive and...
Provided by Prentice Hall PTR
-
Downloads
Gap analysis: Supply chain management
Oct 2004
A critical step in choosing a Supply Chain Management (SCM) solution is determining whether a gap exists between your current capabilities and your organization's future requirements. If you...
Provided by TechRepublic
-
Downloads
Gap analysis: Customer Resource Management
Oct 2004
If you establish that a gap exists in your current Customer Resource Management (CRM) system, your next step is to determine if the solution you're researching meets your organization's future...
Provided by TechRepublic
-
Downloads
Vendor questionnaire: Customer Resource Management
Oct 2004
You know ahead of time that vendor-provided references will be positive, but you can still learn a lot about the Customer Resource Management product being offered by delving deeper into the...
Provided by TechRepublic
-
Downloads
Vendor selection checklist: Supply chain management
Oct 2004
Use this tool to assist you in your search for the best Supply Chain Management solution. Weighting selection criteria to best fit your organization will quickly identify the vendor most likely to...
Provided by TechRepublic Pro
-
Downloads
Vendor reference questionnaire: Supply chain management
Oct 2004
If you are researching a Supply Chain Management (SCM) solution, you need to keep careful notes and do a thorough comparison of vendors. Use this Excel tool to help you ask the right questions and...
Provided by TechRepublic Pro
-
Downloads
Vendor checklist: Customer Resource Management
Oct 2004
This workbook is designed to gather and organize information that will help you assess the Customer Resource Management (CRM) products and services available from various vendors.
Provided by TechRepublic
-
Downloads
Market profile: A comparison of CRM vendors
Jan 2005
In 2005, there are six large companies vying for the enterprise to mid-level CRM market. This market profile will give you a basic overview of what each company has to offer, as well as provide...
Provided by TechRepublic
-
Downloads
Gap analysis: Supply chain management
Oct 2004
A critical step in choosing a Supply Chain Management (SCM) solution is determining whether a gap exists between your current capabilities and your organization's future requirements. If you...
Provided by TechRepublic
-
Downloads
Gap analysis: Customer Resource Management
Oct 2004
If you establish that a gap exists in your current Customer Resource Management (CRM) system, your next step is to determine if the solution you're researching meets your organization's future...
Provided by TechRepublic
-
Downloads
Vendor questionnaire: Customer Resource Management
Oct 2004
You know ahead of time that vendor-provided references will be positive, but you can still learn a lot about the Customer Resource Management product being offered by delving deeper into the...
Provided by TechRepublic
-
Book chapters
Integrate suppliers into new product development
May 2006
This sample chapter from Supply Chain Redesign: Transforming Supply Chains into Integrated Value Systems explains how supplier involvement in new product development can have both positive and...
Provided by Prentice Hall PTR
-
Downloads
Sales Force Automation Pack
Jun 2005
The Sales Force Automation Pack includes four Excel workbooks: the Gap Analysis Report, the Vendor Selection Checklist, the Vendor Reference Questionnaire, and the Financial Scenario Planner....
Provided by TechRepublic Pro
-
Book chapters
Secure and manage access to customer data with Microsoft Dynamics CRM 3.0
Sep 2006
Controlling how users access customer data is a mission-critical component of any business application. Investigate Microsoft Dynamics CRM 3.0's powerful and highly configurable security model and...
Provided by Microsoft Press
-
Downloads
Vendor selection checklist: Supply chain management
Oct 2004
Use this tool to assist you in your search for the best Supply Chain Management solution. Weighting selection criteria to best fit your organization will quickly identify the vendor most likely to...
Provided by TechRepublic Pro
-
Downloads
Vendor reference questionnaire: Supply chain management
Oct 2004
If you are researching a Supply Chain Management (SCM) solution, you need to keep careful notes and do a thorough comparison of vendors. Use this Excel tool to help you ask the right questions and...
Provided by TechRepublic Pro
-
Downloads
10 questions about the direction of CRM: An interview with Jon Cline
Oct 2008
Find out where CRM expert Jon Cline thinks customer relationship management is headed, the benefits it offers, and what business leaders should expect from a CRM solution.This download is also...
Provided by Jeff Cerny
-
Downloads
Market profile: A comparison of CRM vendors
Jan 2005
In 2005, there are six large companies vying for the enterprise to mid-level CRM market. This market profile will give you a basic overview of what each company has to offer, as well as provide...
Provided by TechRepublic
-
Downloads
Vendor checklist: Customer Resource Management
Oct 2004
This workbook is designed to gather and organize information that will help you assess the Customer Resource Management (CRM) products and services available from various vendors.
Provided by TechRepublic
