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(8 results)-
Downloads
Criteria for a service level agreement
Mar 2005
An SLA is a give-and-take relationship between IT and users, allowing IT to get an accurate picture of user needs, to establish realistic expectations, and to allocate the proper resources to...
Provided by TechRepublic
-
White Papers
TechRepublic Resource Guide: How well are you meeting your customers' needs?
Jul 2008
To ensure that your relationship with clients doesn't go from content to contentious, it's worthwhile to periodically determine how well your firm is meeting their needs. This TechRepublic...
Provided by TechRepublic
-
Downloads
10+ things you should know about providing great customer service
Nov 2006
Building a strong tech/customer relationship requires some diligence on your part, but the results are worth it. Veteran field tech Jeff Dray offers a list of the practices that have helped him...
Provided by Jeff Dray
-
Downloads
Prioritize help desk requests with this call-level chart
Sep 2005
Both large and small IT shops can benefit from using a call-level plan to improve staff productivity and user satisfaction. To help you create such a plan, we've developed this sample call level...
Provided by TechRepublic
-
Downloads
The 12 most dangerous species of help desk callers
Sep 2001
Support techs are well aware that end users come in all shapes and sizes. Thanks to IT pro Jeff Dray, they now can be classified. Download this list of help desk caller species for a lighthearted...
Provided by Jeff Dray
-
Book chapters
Cisco CallManager Architecture
Mar 2005
This sample chapter, taken from Cisco Press' Cisco CallManager Fundamentals: A Cisco AVVID Solution, examines the architecture of Cisco CallManager—the call routing and signaling component for IP...
Provided by Cisco Press
-
Downloads
Orion Application Performance Monitor - Monitor Email, SQL Server and other Apps and Servers
Jul 2010
SolarWinds Orion Application Performance Monitor (APM) allows you to quickly isolate performance issues. Prevent user complaints and reduced business productivity with monitoring that includes...
Provided by SolarWinds
-
Downloads
Finding the right way to address mistakes your customers make
May 2007
When customers call you because they've done something wrong, how do you react? If you hastily resolve the immediate issue without taking a longer view and addressing the actions that led up to...
Provided by Calvin Sun
-
Downloads
Orion Application Performance Monitor - Monitor Email, SQL Server and other Apps and Servers
Jul 2010
SolarWinds Orion Application Performance Monitor (APM) allows you to quickly isolate performance issues. Prevent user complaints and reduced business productivity with monitoring that includes...
Provided by SolarWinds
-
White Papers
TechRepublic Resource Guide: How well are you meeting your customers' needs?
Jul 2008
To ensure that your relationship with clients doesn't go from content to contentious, it's worthwhile to periodically determine how well your firm is meeting their needs. This TechRepublic...
Provided by TechRepublic
-
Downloads
Finding the right way to address mistakes your customers make
May 2007
When customers call you because they've done something wrong, how do you react? If you hastily resolve the immediate issue without taking a longer view and addressing the actions that led up to...
Provided by Calvin Sun
-
Downloads
10+ things you should know about providing great customer service
Nov 2006
Building a strong tech/customer relationship requires some diligence on your part, but the results are worth it. Veteran field tech Jeff Dray offers a list of the practices that have helped him...
Provided by Jeff Dray
-
Downloads
Criteria for a service level agreement
Mar 2005
An SLA is a give-and-take relationship between IT and users, allowing IT to get an accurate picture of user needs, to establish realistic expectations, and to allocate the proper resources to...
Provided by TechRepublic
-
Book chapters
Cisco CallManager Architecture
Mar 2005
This sample chapter, taken from Cisco Press' Cisco CallManager Fundamentals: A Cisco AVVID Solution, examines the architecture of Cisco CallManager—the call routing and signaling component for IP...
Provided by Cisco Press
-
Downloads
The 12 most dangerous species of help desk callers
Sep 2001
Support techs are well aware that end users come in all shapes and sizes. Thanks to IT pro Jeff Dray, they now can be classified. Download this list of help desk caller species for a lighthearted...
Provided by Jeff Dray
-
Downloads
Prioritize help desk requests with this call-level chart
Sep 2005
Both large and small IT shops can benefit from using a call-level plan to improve staff productivity and user satisfaction. To help you create such a plan, we've developed this sample call level...
Provided by TechRepublic
-
Book chapters
Cisco CallManager Architecture
Mar 2005
This sample chapter, taken from Cisco Press' Cisco CallManager Fundamentals: A Cisco AVVID Solution, examines the architecture of Cisco CallManager—the call routing and signaling component for IP...
Provided by Cisco Press
-
Downloads
Orion Application Performance Monitor - Monitor Email, SQL Server and other Apps and Servers
Jul 2010
SolarWinds Orion Application Performance Monitor (APM) allows you to quickly isolate performance issues. Prevent user complaints and reduced business productivity with monitoring that includes...
Provided by SolarWinds
-
Downloads
Finding the right way to address mistakes your customers make
May 2007
When customers call you because they've done something wrong, how do you react? If you hastily resolve the immediate issue without taking a longer view and addressing the actions that led up to...
Provided by Calvin Sun
-
White Papers
TechRepublic Resource Guide: How well are you meeting your customers' needs?
Jul 2008
To ensure that your relationship with clients doesn't go from content to contentious, it's worthwhile to periodically determine how well your firm is meeting their needs. This TechRepublic...
Provided by TechRepublic
-
Downloads
The 12 most dangerous species of help desk callers
Sep 2001
Support techs are well aware that end users come in all shapes and sizes. Thanks to IT pro Jeff Dray, they now can be classified. Download this list of help desk caller species for a lighthearted...
Provided by Jeff Dray
-
Downloads
10+ things you should know about providing great customer service
Nov 2006
Building a strong tech/customer relationship requires some diligence on your part, but the results are worth it. Veteran field tech Jeff Dray offers a list of the practices that have helped him...
Provided by Jeff Dray
-
Downloads
Criteria for a service level agreement
Mar 2005
An SLA is a give-and-take relationship between IT and users, allowing IT to get an accurate picture of user needs, to establish realistic expectations, and to allocate the proper resources to...
Provided by TechRepublic
-
Downloads
Prioritize help desk requests with this call-level chart
Sep 2005
Both large and small IT shops can benefit from using a call-level plan to improve staff productivity and user satisfaction. To help you create such a plan, we've developed this sample call level...
Provided by TechRepublic
