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customer support services
(51 results)-
Downloads
IT Consultant Client Triage Decision Tree
Sep 2011
Whether responding to downed email servers, failed VPNs, malware outbreaks, broken printers, dead terminal servers, or other critical issues, technology consultancies frequently resemble an...
Provided by Erik Eckel
-
Downloads
LogMeIn: Instant, Anywhere Remote Support
Sep 2012
LogMeIn Rescue lets IT do more. With Rescue, you can quickly access, diagnose and solve IT problems anywhere, worldwide. The result: Improved productivity, higher customer satisfaction and more...
Provided by LogMeIn
-
Downloads
IT Professional's Guide to Policies and Procedures, 4th Edition
Nov 2009
IT Professional's Guide to Policies and Procedures, 4th Edition, is the most popular product in the store! The templates provided in this comprehensive collection will assist you with creating...
Provided by TechRepublic Pro
-
Downloads
Quest Workspace Help Desk
Sep 2012
Help Desk Authority provides automated ticket workflows, self-service dashboards and detailed reports to help small to mid-sized organizations quickly track, identify and resolve help desk issues.
Provided by Dell Software
-
Downloads
10 Windows XP tips and tools to simplify your work
Mar 2007
Whether you're trying to iron out problems with users' systems or you just want to optimize your own PC, these tips will help you work more efficiently with Windows XP. Learn how to launch System...
Provided by Greg Shultz
-
Downloads
10 customization tricks to save you time in Windows XP
Jun 2006
From adding Safe Mode to the Boot menu to including UNC information in the command prompt to displaying My Computer as a menu of drive options, this collection of tips will give you some great...
Provided by Greg Shultz
-
Downloads
Software Installation Policy
Jun 2006
Installation of unauthorized computer programs and software, including files downloaded and accessed on the Internet, can easily and quickly introduce serious, fast-spreading security...
Provided by TechRepublic Pro
-
Downloads
10 handy Windows XP efficiency tricks
Nov 2006
From speeding up Defrag to instantly creating a Restore Point to customizing the most frequently used programs on the Start menu, this collection of tips will help you gain more control over how...
Provided by Greg Shultz
-
Downloads
User satisfaction survey form
May 2005
User surveys offer an excellent way to determine the level of satisfaction among employees who rely on IT support services. But to get accurate and useful results, it's important to develop a...
Provided by TechRepublic
-
White Papers
TechRepublic Resource Guide: How well are you meeting your customers' needs?
Jul 2008
To ensure that your relationship with clients doesn't go from content to contentious, it's worthwhile to periodically determine how well your firm is meeting their needs. This TechRepublic...
Provided by TechRepublic
-
Downloads
10 simple tips for working more efficiently in Microsoft Excel
Apr 2007
Excel is a highly sophisticated application, and users don't always discover the easiest or smartest way to accomplish various tasks. This list of tips will help them shave significant time off...
Provided by Susan Harkins
-
Book chapters
Measure help desk performance more effectively
Jul 2005
This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk...
Provided by McGraw-Hill Professional
-
Downloads
Windows Server 2008 Reference Pack
Nov 2009
Windows Server 2008 Reference Pack covers everything an IT pro needs to know about the most robust Windows Server operating system to date, such as...
Provided by TechRepublic Pro
-
Downloads
10+ things you should know about providing great customer service
Nov 2006
Building a strong tech/customer relationship requires some diligence on your part, but the results are worth it. Veteran field tech Jeff Dray offers a list of the practices that have helped him...
Provided by Jeff Dray
-
Downloads
Support Specialist's Toolkit
Oct 2010
The Support Specialist's Toolkit includes all the tools a Support Specialist will need to do their job, such as ready-made forms like the Malware Removal checklist, the Microsoft Patch Tracker,...
Provided by TechRepublic Pro
-
White Papers
TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)
Jul 2008
This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This Guide provides you with...
Provided by TechRepublic
-
Downloads
Support Specialist Tips and Tricks
Oct 2010
This compilation of TechRepublic articles provides a convenient handbook of guidelines and quick tips to help you solve a wide array of IT support problems. It offers everything from general...
Provided by TechRepublic Pro
-
Downloads
10 overrated business books (and what to read instead)
Aug 2007
If you're like most professionals, you've got a stack of business books sitting somewhere near your desk -- many of the so-called classics that every smart manager supposedly needs to read....
Provided by TechRepublic
-
Downloads
10 things you should know about launching an IT consultancy
Jul 2006
There's no shortage of books on how to start your own business--and some of them are excellent resources. But if you're preparing to launch an IT consultancy, you need more than general business...
Provided by Erik Eckel
-
Downloads
Job snapshot: Support professional
Mar 2010
Two support professionals, one in the U.S. and one in the UK, weigh in on the benefits and drawbacks of their chosen profession.
Provided by Toni Bowers
-
Downloads
10 ways to seriously annoy your customers
Nov 2006
Alienating customers is obviously not the way to build a healthy tech career--but understanding what might set them off will help you develop better relationships. IT pro Jeff Dray takes a...
Provided by Jeff Dray
-
Downloads
Solutions to the top 10 peeves of a support tech
Apr 2009
It's easy to fall into a pattern of complaining about work annoyances and assuming there's nothing you can do about them. But IT pro Becky Roberts--who recently shared her top 10 peeves about...
Provided by TechRepublic
-
Downloads
Build a knowledge base that streamlines your support operations
Dec 2006
It's senseless to invest a lot of time working out the solution to a problem without recording your findings for others to use when similar problems occur. Even a homemade knowledge base will make...
Provided by Jeff Dray
-
Downloads
Remove field codes from Word documents with this handy macro
Mar 2007
Users sometimes need to clean up a Word document so they can send it to a production system or other publication platform without problematic elements like field codes. The Replace command can get...
Provided by Susan Harkins
-
Downloads
10 signs that you aren't cut out to be a support tech
Aug 2007
So you want to be a computer support technician. Or perhaps you are one already, but you can't decide whether you're just having a bad week or you're really not cut out for the job.The ability to...
Provided by Becky Roberts
-
Downloads
10 ways to communicate more effectively with customers and co-workers
Aug 2007
Communications plays a key role in your career success. When asked to name the top three skills they believe their subordinates need, 70 percent of the readers of CIO magazine cited communications...
Provided by Calvin Sun
-
Downloads
Top 10 Windows Vista annoyances
Mar 2007
If you've been working with Vista for awhile, it's reasonable to assume that you've gotten used to the changes. Anything that still bothers you isn't about adjusting to something new... it's just...
Provided by Diana Huggins
-
Downloads
A quick-glance guide to the Office 2007 editions
May 2007
Deciding which version of Office 2007 matches your requirements could get a little tricky. You'll have to evaluate eight editions to determine which ones include all the elements you need --...
Provided by Deb Shinder
-
Downloads
10 things you can do to get better customer service
Aug 2007
We receive bad customer service far too often. What can we do about it? Sometimes, things are out of our control and there's nothing we can do. Other times, however, we may be able to tilt the...
Provided by Calvin Sun
-
Downloads
Insider's Guide To Better IT Leadership
May 2010
These seasoned pros and leading IT thinkers offer you tons of practical tips on increasing IT's influence in the enterprise, and reaping the associated personal and professional rewards.Get the...
Provided by TechRepublic Pro
-
Downloads
How to optimize IT customer service
Dec 2004
By distinguishing your IT department's key customers from the rest of its end users, you can significantly improve the quality of support services delivered to all. This paper explains how to...
Provided by TechRepublic
-
Downloads
10 things to remember when replacing a PC
Jun 2006
Getting a new system usually means better performance and reliability, up-to-date functionality, and a few interesting bells and whistles to play with. But it can be a major pain if you forget to...
Provided by Jeff Dray
-
Downloads
Administrator's Guide to Linux in the Enterprise
May 2010
As Linux continues to make inroads into the enterprise - and not just in the server room - this all-new collection of Linux tips will be a handy resource for any IT pro who is already working with...
Provided by TechRepublic Pro
-
Downloads
Sharepoint Server 2010 Trial
Oct 2010
Download Microsoft SharePoint Server 2010 Microsoft SharePoint Server 2010 is the business collaboration platform for the Enterprise and the Web that enables you to connect and empower people...
Provided by Microsoft
-
Downloads
Quick Guide: Red Hat Enterprise Linux
Aug 2006
Making the jump from Windows to Linux can be a big undertaking. Where do you begin? In this Quick Guide, you'll learn the basics of Red Hat Enterprise Linux. You'll learn how the program works,...
Provided by TechRepublic Pro
-
Downloads
10 things you should know about customer relationship management (CRM)
Sep 2006
CRM has become a key business paradigm for organizations seeking to cultivate and expand their customer relationships, but many implementations fail because of misconceptions and unrealistic...
Provided by Tom Mochal
-
Downloads
TechRepublic's Services Engagement Letter
Feb 2007
When contracting for computer services, it's nice to have a basic understanding that goes beyond a simple verbal conversation. You can use this Engagement Letter as the basis for an understanding...
Provided by TechRepublic Pro
-
Downloads
10+ things support techs say (and what they really mean)
Apr 2007
Before joining the help desk elite, unseasoned techs must master the hidden meaning of phrases used during a support call. To assist in this effort, Jeff Dray decoded common help desk expressions,...
Provided by Jeff Dray
-
Downloads
5 reasons customers get grumpy (and one way to deal with them)
Jun 2007
We've all faced our share of unpleasant, quarrelsome customers. They're a fact of help desk life. But as seasoned tech Jeff Dray observes, it helps to know why those customers are grumpy, so that...
Provided by Jeff Dray
-
Downloads
10 reasons to deploy Microsoft Office SharePoint Server 2007
Aug 2007
If you're currently running Windows SharePoint Services (WSS) v2 in your enterprise, you've probably maxed out all the creative ways you can use Content Editor and Page Viewer Web Parts -- and...
Provided by Tiffany Songvilay
-
Downloads
LogMeIn: Instant, Anywhere Remote Support
Sep 2012
LogMeIn Rescue lets IT do more. With Rescue, you can quickly access, diagnose and solve IT problems anywhere, worldwide. The result: Improved productivity, higher customer satisfaction and more...
Provided by LogMeIn
-
Downloads
Quest Workspace Help Desk
Sep 2012
Help Desk Authority provides automated ticket workflows, self-service dashboards and detailed reports to help small to mid-sized organizations quickly track, identify and resolve help desk issues.
Provided by Dell Software
-
Downloads
FREE TOOL - SQL check performance monitoring solution
Aug 2012
Get real-time performance monitoring with this free tool. With it, you can view 20+ key metrics including wait stats, reads/writes, sessions, and cache hits. You will have this alerting tool up...
Provided by Idera
-
Downloads
IT Consultant Client Triage Decision Tree
Sep 2011
Whether responding to downed email servers, failed VPNs, malware outbreaks, broken printers, dead terminal servers, or other critical issues, technology consultancies frequently resemble an...
Provided by Erik Eckel
-
Downloads
Sharepoint Server 2010 Trial
Oct 2010
Download Microsoft SharePoint Server 2010 Microsoft SharePoint Server 2010 is the business collaboration platform for the Enterprise and the Web that enables you to connect and empower people...
Provided by Microsoft
-
Downloads
Support Specialist Tips and Tricks
Oct 2010
This compilation of TechRepublic articles provides a convenient handbook of guidelines and quick tips to help you solve a wide array of IT support problems. It offers everything from general...
Provided by TechRepublic Pro
-
Downloads
Support Specialist's Toolkit
Oct 2010
The Support Specialist's Toolkit includes all the tools a Support Specialist will need to do their job, such as ready-made forms like the Malware Removal checklist, the Microsoft Patch Tracker,...
Provided by TechRepublic Pro
-
Downloads
Administrator's Guide to Linux in the Enterprise
May 2010
As Linux continues to make inroads into the enterprise - and not just in the server room - this all-new collection of Linux tips will be a handy resource for any IT pro who is already working with...
Provided by TechRepublic Pro
-
Downloads
Insider's Guide To Better IT Leadership
May 2010
These seasoned pros and leading IT thinkers offer you tons of practical tips on increasing IT's influence in the enterprise, and reaping the associated personal and professional rewards.Get the...
Provided by TechRepublic Pro
-
Downloads
Job snapshot: Support professional
Mar 2010
Two support professionals, one in the U.S. and one in the UK, weigh in on the benefits and drawbacks of their chosen profession.
Provided by Toni Bowers
-
Downloads
Windows Server 2008 Reference Pack
Nov 2009
Windows Server 2008 Reference Pack covers everything an IT pro needs to know about the most robust Windows Server operating system to date, such as...
Provided by TechRepublic Pro
-
Downloads
IT Professional's Guide to Policies and Procedures, 4th Edition
Nov 2009
IT Professional's Guide to Policies and Procedures, 4th Edition, is the most popular product in the store! The templates provided in this comprehensive collection will assist you with creating...
Provided by TechRepublic Pro
-
Downloads
Social Networking in the Enterprise
Jun 2009
Social networking is growing rapidly as one of the primary ways people entering the workforce communicates. It's a communication medium they expect those of us managing today's businesses to...
Provided by TechRepublic
-
Downloads
Administrator's Guide to VPN and Remote Access,3rd Edition
Dec 2005
Ensure your VPNs and remote access operate smoothly, securely and trouble-free. Make the most of Windows' routing and remote access features, while troubleshooting VPNs more efficiently. Turn to...
Provided by TechRepublic Pro
-
Downloads
Lunch and Learn: Microsoft Outlook Basics
May 2006
This ready-to-deliver presentation will help you introduce your team to Microsoft Outlook -- even if you don't consider yourself a public speaker. It includes an e-mail invitation to the Lunch and...
Provided by TechRepublic Pro
-
Downloads
Vendor Relationship Management Checklist
Mar 2009
Use TechRepublic's Vendor Relationship Management Checklist, a simple guide assembled by collecting the best information from TechRepublic articles on the subject. Leverage this checklist to...
Provided by TechRepublic Pro
-
White Papers
TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)
Jul 2008
This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This Guide provides you with...
Provided by TechRepublic
-
White Papers
TechRepublic Resource Guide: How well are you meeting your customers' needs?
Jul 2008
To ensure that your relationship with clients doesn't go from content to contentious, it's worthwhile to periodically determine how well your firm is meeting their needs. This TechRepublic...
Provided by TechRepublic
-
Downloads
Podcast: Bomgar believes appliance-based remote control beats software or SaaS solutions hands down
Jul 2008
During this podcast, Bill Detwiler speaks with Joel Bomgar about his company's appliance-based remote support solution--the Bomgar Box. Bomgar explains the advantages (easier deployment, better...
Provided by Bill Detwiler
-
Downloads
Create and sustain a customer focus within projects
Jan 2008
Whether the clients you serve are inside or outside your organization, creating and sustaining customer focus is crucial to your success as an IT department. As a project manager or business...
Provided by Joe Goss
-
Downloads
The Best of TechRepublic 2007
Oct 2007
This is a collection of some of the most popular downloads on TechRepublic. With one shot, you can receive over 400 files with popular content from TechRepublic that has been published since...
Provided by TechRepublic Pro
-
Downloads
Support Professional's User Administration Tool Kit
Sep 2007
Support Professional's User Administration Tool Kit collects the account, asset, and policy tools and templates that small and medium businesses require to efficiently manage day-to-day end user...
Provided by TechRepublic Pro
-
Downloads
10 overrated business books (and what to read instead)
Aug 2007
If you're like most professionals, you've got a stack of business books sitting somewhere near your desk -- many of the so-called classics that every smart manager supposedly needs to read....
Provided by TechRepublic
-
Downloads
10 things you can do to get better customer service
Aug 2007
We receive bad customer service far too often. What can we do about it? Sometimes, things are out of our control and there's nothing we can do. Other times, however, we may be able to tilt the...
Provided by Calvin Sun
-
Downloads
10 signs that you aren't cut out to be a support tech
Aug 2007
So you want to be a computer support technician. Or perhaps you are one already, but you can't decide whether you're just having a bad week or you're really not cut out for the job.The ability to...
Provided by Becky Roberts
-
Downloads
10 reasons to deploy Microsoft Office SharePoint Server 2007
Aug 2007
If you're currently running Windows SharePoint Services (WSS) v2 in your enterprise, you've probably maxed out all the creative ways you can use Content Editor and Page Viewer Web Parts -- and...
Provided by Tiffany Songvilay
-
Downloads
10 ways to communicate more effectively with customers and co-workers
Aug 2007
Communications plays a key role in your career success. When asked to name the top three skills they believe their subordinates need, 70 percent of the readers of CIO magazine cited communications...
Provided by Calvin Sun
-
Downloads
5 reasons customers get grumpy (and one way to deal with them)
Jun 2007
We've all faced our share of unpleasant, quarrelsome customers. They're a fact of help desk life. But as seasoned tech Jeff Dray observes, it helps to know why those customers are grumpy, so that...
Provided by Jeff Dray
-
Downloads
A quick-glance guide to the Office 2007 editions
May 2007
Deciding which version of Office 2007 matches your requirements could get a little tricky. You'll have to evaluate eight editions to determine which ones include all the elements you need --...
Provided by Deb Shinder
-
Downloads
10+ things support techs say (and what they really mean)
Apr 2007
Before joining the help desk elite, unseasoned techs must master the hidden meaning of phrases used during a support call. To assist in this effort, Jeff Dray decoded common help desk expressions,...
Provided by Jeff Dray
-
Downloads
10 simple tips for working more efficiently in Microsoft Excel
Apr 2007
Excel is a highly sophisticated application, and users don't always discover the easiest or smartest way to accomplish various tasks. This list of tips will help them shave significant time off...
Provided by Susan Harkins
-
Downloads
10 Windows XP tips and tools to simplify your work
Mar 2007
Whether you're trying to iron out problems with users' systems or you just want to optimize your own PC, these tips will help you work more efficiently with Windows XP. Learn how to launch System...
Provided by Greg Shultz
-
Downloads
Top 10 Windows Vista annoyances
Mar 2007
If you've been working with Vista for awhile, it's reasonable to assume that you've gotten used to the changes. Anything that still bothers you isn't about adjusting to something new... it's just...
Provided by Diana Huggins
-
Downloads
Remove field codes from Word documents with this handy macro
Mar 2007
Users sometimes need to clean up a Word document so they can send it to a production system or other publication platform without problematic elements like field codes. The Replace command can get...
Provided by Susan Harkins
-
Downloads
TechRepublic's Services Engagement Letter
Feb 2007
When contracting for computer services, it's nice to have a basic understanding that goes beyond a simple verbal conversation. You can use this Engagement Letter as the basis for an understanding...
Provided by TechRepublic Pro
-
Downloads
Build a knowledge base that streamlines your support operations
Dec 2006
It's senseless to invest a lot of time working out the solution to a problem without recording your findings for others to use when similar problems occur. Even a homemade knowledge base will make...
Provided by Jeff Dray
-
Downloads
10 ways to seriously annoy your customers
Nov 2006
Alienating customers is obviously not the way to build a healthy tech career--but understanding what might set them off will help you develop better relationships. IT pro Jeff Dray takes a...
Provided by Jeff Dray
-
Downloads
10 handy Windows XP efficiency tricks
Nov 2006
From speeding up Defrag to instantly creating a Restore Point to customizing the most frequently used programs on the Start menu, this collection of tips will help you gain more control over how...
Provided by Greg Shultz
-
Downloads
10+ things you should know about providing great customer service
Nov 2006
Building a strong tech/customer relationship requires some diligence on your part, but the results are worth it. Veteran field tech Jeff Dray offers a list of the practices that have helped him...
Provided by Jeff Dray
-
Downloads
10 things you should know about customer relationship management (CRM)
Sep 2006
CRM has become a key business paradigm for organizations seeking to cultivate and expand their customer relationships, but many implementations fail because of misconceptions and unrealistic...
Provided by Tom Mochal
-
Downloads
IT Professional's Guide to Policies and Procedures, 4th Edition
Nov 2009
IT Professional's Guide to Policies and Procedures, 4th Edition, is the most popular product in the store! The templates provided in this comprehensive collection will assist you with creating...
Provided by TechRepublic Pro
-
Downloads
Social Networking in the Enterprise
Jun 2009
Social networking is growing rapidly as one of the primary ways people entering the workforce communicates. It's a communication medium they expect those of us managing today's businesses to...
Provided by TechRepublic
-
Downloads
Windows Server 2008 Reference Pack
Nov 2009
Windows Server 2008 Reference Pack covers everything an IT pro needs to know about the most robust Windows Server operating system to date, such as...
Provided by TechRepublic Pro
-
Downloads
Job snapshot: Support professional
Mar 2010
Two support professionals, one in the U.S. and one in the UK, weigh in on the benefits and drawbacks of their chosen profession.
Provided by Toni Bowers
-
Downloads
How to optimize IT customer service
Dec 2004
By distinguishing your IT department's key customers from the rest of its end users, you can significantly improve the quality of support services delivered to all. This paper explains how to...
Provided by TechRepublic
-
Downloads
Solutions to the top 10 peeves of a support tech
Apr 2009
It's easy to fall into a pattern of complaining about work annoyances and assuming there's nothing you can do about them. But IT pro Becky Roberts--who recently shared her top 10 peeves about...
Provided by TechRepublic
-
Downloads
10 things to remember when replacing a PC
Jun 2006
Getting a new system usually means better performance and reliability, up-to-date functionality, and a few interesting bells and whistles to play with. But it can be a major pain if you forget to...
Provided by Jeff Dray
-
Downloads
10 customization tricks to save you time in Windows XP
Jun 2006
From adding Safe Mode to the Boot menu to including UNC information in the command prompt to displaying My Computer as a menu of drive options, this collection of tips will give you some great...
Provided by Greg Shultz
-
Downloads
Administrator's Guide to Linux in the Enterprise
May 2010
As Linux continues to make inroads into the enterprise - and not just in the server room - this all-new collection of Linux tips will be a handy resource for any IT pro who is already working with...
Provided by TechRepublic Pro
-
Downloads
Support Specialist's Toolkit
Oct 2010
The Support Specialist's Toolkit includes all the tools a Support Specialist will need to do their job, such as ready-made forms like the Malware Removal checklist, the Microsoft Patch Tracker,...
Provided by TechRepublic Pro
-
Downloads
Support Specialist Tips and Tricks
Oct 2010
This compilation of TechRepublic articles provides a convenient handbook of guidelines and quick tips to help you solve a wide array of IT support problems. It offers everything from general...
Provided by TechRepublic Pro
-
Downloads
Sharepoint Server 2010 Trial
Oct 2010
Download Microsoft SharePoint Server 2010 Microsoft SharePoint Server 2010 is the business collaboration platform for the Enterprise and the Web that enables you to connect and empower people...
Provided by Microsoft
-
Downloads
Quick Guide: Red Hat Enterprise Linux
Aug 2006
Making the jump from Windows to Linux can be a big undertaking. Where do you begin? In this Quick Guide, you'll learn the basics of Red Hat Enterprise Linux. You'll learn how the program works,...
Provided by TechRepublic Pro
-
Downloads
10 things you should know about customer relationship management (CRM)
Sep 2006
CRM has become a key business paradigm for organizations seeking to cultivate and expand their customer relationships, but many implementations fail because of misconceptions and unrealistic...
Provided by Tom Mochal
-
Downloads
10+ things you should know about providing great customer service
Nov 2006
Building a strong tech/customer relationship requires some diligence on your part, but the results are worth it. Veteran field tech Jeff Dray offers a list of the practices that have helped him...
Provided by Jeff Dray
-
Downloads
10 handy Windows XP efficiency tricks
Nov 2006
From speeding up Defrag to instantly creating a Restore Point to customizing the most frequently used programs on the Start menu, this collection of tips will help you gain more control over how...
Provided by Greg Shultz
-
Downloads
10 ways to seriously annoy your customers
Nov 2006
Alienating customers is obviously not the way to build a healthy tech career--but understanding what might set them off will help you develop better relationships. IT pro Jeff Dray takes a...
Provided by Jeff Dray
-
Downloads
Build a knowledge base that streamlines your support operations
Dec 2006
It's senseless to invest a lot of time working out the solution to a problem without recording your findings for others to use when similar problems occur. Even a homemade knowledge base will make...
Provided by Jeff Dray
-
Downloads
Quest Workspace Help Desk
Sep 2012
Help Desk Authority provides automated ticket workflows, self-service dashboards and detailed reports to help small to mid-sized organizations quickly track, identify and resolve help desk issues.
Provided by Dell Software
-
Downloads
TechRepublic's Services Engagement Letter
Feb 2007
When contracting for computer services, it's nice to have a basic understanding that goes beyond a simple verbal conversation. You can use this Engagement Letter as the basis for an understanding...
Provided by TechRepublic Pro
-
Downloads
Remove field codes from Word documents with this handy macro
Mar 2007
Users sometimes need to clean up a Word document so they can send it to a production system or other publication platform without problematic elements like field codes. The Replace command can get...
Provided by Susan Harkins
-
Downloads
Top 10 Windows Vista annoyances
Mar 2007
If you've been working with Vista for awhile, it's reasonable to assume that you've gotten used to the changes. Anything that still bothers you isn't about adjusting to something new... it's just...
Provided by Diana Huggins
-
Downloads
10 Windows XP tips and tools to simplify your work
Mar 2007
Whether you're trying to iron out problems with users' systems or you just want to optimize your own PC, these tips will help you work more efficiently with Windows XP. Learn how to launch System...
Provided by Greg Shultz
-
Downloads
10 simple tips for working more efficiently in Microsoft Excel
Apr 2007
Excel is a highly sophisticated application, and users don't always discover the easiest or smartest way to accomplish various tasks. This list of tips will help them shave significant time off...
Provided by Susan Harkins
-
Downloads
10+ things support techs say (and what they really mean)
Apr 2007
Before joining the help desk elite, unseasoned techs must master the hidden meaning of phrases used during a support call. To assist in this effort, Jeff Dray decoded common help desk expressions,...
Provided by Jeff Dray
-
Downloads
A quick-glance guide to the Office 2007 editions
May 2007
Deciding which version of Office 2007 matches your requirements could get a little tricky. You'll have to evaluate eight editions to determine which ones include all the elements you need --...
Provided by Deb Shinder
-
Downloads
5 reasons customers get grumpy (and one way to deal with them)
Jun 2007
We've all faced our share of unpleasant, quarrelsome customers. They're a fact of help desk life. But as seasoned tech Jeff Dray observes, it helps to know why those customers are grumpy, so that...
Provided by Jeff Dray
-
Downloads
10 reasons to deploy Microsoft Office SharePoint Server 2007
Aug 2007
If you're currently running Windows SharePoint Services (WSS) v2 in your enterprise, you've probably maxed out all the creative ways you can use Content Editor and Page Viewer Web Parts -- and...
Provided by Tiffany Songvilay
-
Downloads
10 signs that you aren't cut out to be a support tech
Aug 2007
So you want to be a computer support technician. Or perhaps you are one already, but you can't decide whether you're just having a bad week or you're really not cut out for the job.The ability to...
Provided by Becky Roberts
-
Downloads
10 things you can do to get better customer service
Aug 2007
We receive bad customer service far too often. What can we do about it? Sometimes, things are out of our control and there's nothing we can do. Other times, however, we may be able to tilt the...
Provided by Calvin Sun
-
Downloads
10 overrated business books (and what to read instead)
Aug 2007
If you're like most professionals, you've got a stack of business books sitting somewhere near your desk -- many of the so-called classics that every smart manager supposedly needs to read....
Provided by TechRepublic
-
Downloads
Support Professional's User Administration Tool Kit
Sep 2007
Support Professional's User Administration Tool Kit collects the account, asset, and policy tools and templates that small and medium businesses require to efficiently manage day-to-day end user...
Provided by TechRepublic Pro
-
Downloads
The Best of TechRepublic 2007
Oct 2007
This is a collection of some of the most popular downloads on TechRepublic. With one shot, you can receive over 400 files with popular content from TechRepublic that has been published since...
Provided by TechRepublic Pro
-
Downloads
LogMeIn: Instant, Anywhere Remote Support
Sep 2012
LogMeIn Rescue lets IT do more. With Rescue, you can quickly access, diagnose and solve IT problems anywhere, worldwide. The result: Improved productivity, higher customer satisfaction and more...
Provided by LogMeIn
-
Downloads
Create and sustain a customer focus within projects
Jan 2008
Whether the clients you serve are inside or outside your organization, creating and sustaining customer focus is crucial to your success as an IT department. As a project manager or business...
Provided by Joe Goss
-
Downloads
Podcast: Bomgar believes appliance-based remote control beats software or SaaS solutions hands down
Jul 2008
During this podcast, Bill Detwiler speaks with Joel Bomgar about his company's appliance-based remote support solution--the Bomgar Box. Bomgar explains the advantages (easier deployment, better...
Provided by Bill Detwiler
-
White Papers
TechRepublic Resource Guide: How well are you meeting your customers' needs?
Jul 2008
To ensure that your relationship with clients doesn't go from content to contentious, it's worthwhile to periodically determine how well your firm is meeting their needs. This TechRepublic...
Provided by TechRepublic
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White Papers
TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)
Jul 2008
This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This Guide provides you with...
Provided by TechRepublic
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Downloads
FREE TOOL - SQL check performance monitoring solution
Aug 2012
Get real-time performance monitoring with this free tool. With it, you can view 20+ key metrics including wait stats, reads/writes, sessions, and cache hits. You will have this alerting tool up...
Provided by Idera
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Downloads
Vendor Relationship Management Checklist
Mar 2009
Use TechRepublic's Vendor Relationship Management Checklist, a simple guide assembled by collecting the best information from TechRepublic articles on the subject. Leverage this checklist to...
Provided by TechRepublic Pro
