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outsourcing
(19 results)-
Downloads
LogMeIn: Smartphone and PC remote support that the pros use.
Sep 2012
LogMeIn Rescue provides instant access to PCs and mobile devices from anywhere in the world. LogMeIn Rescue enables IT to do more: quickly access, diagnose and solve IT problems anywhere. Remote...
Provided by LogMeIn
-
Downloads
LabTech Software Free Trial
Jul 2011
Looking for an affordable and powerful Managed Services tool to increase your service efficiency, productivity and profitability? Or, transform your break-fix model into a recurring managed...
Provided by LabTech Software
-
Downloads
Quest Workspace Help Desk
Sep 2012
Help Desk Authority provides automated ticket workflows, self-service dashboards and detailed reports to help small to mid-sized organizations quickly track, identify and resolve help desk issues.
Provided by Quest Software, now a part of Dell
-
Downloads
In-house vs. outsourced help desk costs
Jan 2004
Will you save more money outsourcing your help desk or keeping it in-house? Many IT managers struggle with this question when planning a budget as they look for ways to cut costs. This Excel...
Provided by TechRepublic
-
Book chapters
Learn critical success factors for optimal help desk organization
Jun 2005
This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines the different ways help desks are organized and structured. When determining a help desk's...
Provided by McGraw-Hill Professional
-
Tools & Templates
Quality assurance checklist for outsourced projects
Jul 2005
You need some level of involvement in an outsourced project to validate that the outsourcer will deliver within your expectations. This checklist will help you monitor the progress of the project...
Provided by TechRepublic
-
Downloads
Sample SLA for outsourced data backups and retrievals
Apr 2004
Use this sample service level agreement (SLA) if your organization is entering into a contract with a third-party provider to outsource your data backups. This sample document will help you...
Provided by TechRepublic
-
Downloads
10 ways to trim your IT budget
Feb 2008
Nobody likes being told to spend less, but the tough reality is that in many organizations, all departments are seeing their budgets cut -- and that includes IT. The question now is not whether to...
Provided by Deb Shinder
-
Book chapters
Organizing the help desk
Jun 2005
Whether you're building a help desk from the ground up or reorganizing an existing shop, the structure you create should be based on your customers' needs, your budget, your business' culture, and...
Provided by HDI
-
Book chapters
How outsourcing is transforming the information technology business
May 2006
This sample chapter from Outsource: Competing in the Global Productivity Race argues that outsourcing within IT companies will continue over the next decade and discusses important implications...
Provided by Prentice Hall PTR
-
Downloads
Client Due Diligence Report
Dec 2011
TechRepublic's sample Client Due Diligence Report will help you develop effective client relationships, ensuring your consultancy understands the client's operational requirements, network...
Provided by TechRepublic Pro
-
Book chapters
Successfully execute IT projects by using integrated project plans and standards for measurements
Apr 2007
Chapter four of CMMI for Outsourcing: Guidelines for Software, Systems, and IT Acquisition outlines how to execute projects using integrated project plans and standards for measurement. It covers...
Provided by Addison Wesley Professional
-
Downloads
Outsourcing: The Integrated Service Delivery strategy
Jan 2005
The outsourcing of IT services is a complex process that requires careful project planning and oversight. To successfully implement an Integrated Service Delivery strategy, you must first develop...
Provided by TechRepublic
-
Downloads
Quick Guide: Effective Outsourcing
May 2005
Successful outsourcing requires that IT managers define project requirements appropriately and properly measure services received. This guide examines critical elements to review and presents...
Provided by TechRepublic Pro
-
Downloads
TechRepublic's Services Engagement Letter
Feb 2007
When contracting for computer services, it's nice to have a basic understanding that goes beyond a simple verbal conversation. You can use this Engagement Letter as the basis for an understanding...
Provided by TechRepublic Pro
-
Downloads
IT Manager's Hiring Tool Kit
Oct 2007
This download gives you the tools and templates you need to win management sign-off on new positions, recruit the right individuals, interview effectively, and hire the best candidate for the...
Provided by TechRepublic Pro
-
Downloads
10 things you should know about working with an offshore team
Aug 2008
Every project has challenges -- and having part of your team on the other side of the world only amplifies them. But knowing what to expect when working with an offshore group will help you avoid...
Provided by Jerry Loza
-
Downloads
Consultant Code Of Conduct
Sep 2008
Consultants often require a very high ethical standard when pursuing clients and performing work for them. These strict standards are required to ensure the best interest of the client and the...
Provided by TechRepublic Pro
-
White Papers
TechRepublic Web Hosting Evaluation Guide
Feb 2009
Together TechRepublic and Web Hosting Unleashed bring you the all new Web Hosting Evaluation Guide. This download includes premier content from both sites, and is a helpful quick guide on what you...
Provided by TechRepublic
-
Downloads
LogMeIn: Smartphone and PC remote support that the pros use.
Sep 2012
LogMeIn Rescue provides instant access to PCs and mobile devices from anywhere in the world. LogMeIn Rescue enables IT to do more: quickly access, diagnose and solve IT problems anywhere. Remote...
Provided by LogMeIn
-
Downloads
Quest Workspace Help Desk
Sep 2012
Help Desk Authority provides automated ticket workflows, self-service dashboards and detailed reports to help small to mid-sized organizations quickly track, identify and resolve help desk issues.
Provided by Quest Software, now a part of Dell
-
Downloads
Client Due Diligence Report
Dec 2011
TechRepublic's sample Client Due Diligence Report will help you develop effective client relationships, ensuring your consultancy understands the client's operational requirements, network...
Provided by TechRepublic Pro
-
Downloads
LabTech Software Free Trial
Jul 2011
Looking for an affordable and powerful Managed Services tool to increase your service efficiency, productivity and profitability? Or, transform your break-fix model into a recurring managed...
Provided by LabTech Software
-
White Papers
TechRepublic Web Hosting Evaluation Guide
Feb 2009
Together TechRepublic and Web Hosting Unleashed bring you the all new Web Hosting Evaluation Guide. This download includes premier content from both sites, and is a helpful quick guide on what you...
Provided by TechRepublic
-
Downloads
Consultant Code Of Conduct
Sep 2008
Consultants often require a very high ethical standard when pursuing clients and performing work for them. These strict standards are required to ensure the best interest of the client and the...
Provided by TechRepublic Pro
-
Downloads
10 things you should know about working with an offshore team
Aug 2008
Every project has challenges -- and having part of your team on the other side of the world only amplifies them. But knowing what to expect when working with an offshore group will help you avoid...
Provided by Jerry Loza
-
Downloads
10 ways to trim your IT budget
Feb 2008
Nobody likes being told to spend less, but the tough reality is that in many organizations, all departments are seeing their budgets cut -- and that includes IT. The question now is not whether to...
Provided by Deb Shinder
-
Downloads
IT Manager's Hiring Tool Kit
Oct 2007
This download gives you the tools and templates you need to win management sign-off on new positions, recruit the right individuals, interview effectively, and hire the best candidate for the...
Provided by TechRepublic Pro
-
Book chapters
Successfully execute IT projects by using integrated project plans and standards for measurements
Apr 2007
Chapter four of CMMI for Outsourcing: Guidelines for Software, Systems, and IT Acquisition outlines how to execute projects using integrated project plans and standards for measurement. It covers...
Provided by Addison Wesley Professional
-
Downloads
TechRepublic's Services Engagement Letter
Feb 2007
When contracting for computer services, it's nice to have a basic understanding that goes beyond a simple verbal conversation. You can use this Engagement Letter as the basis for an understanding...
Provided by TechRepublic Pro
-
Downloads
Quick Guide: Effective Outsourcing
May 2005
Successful outsourcing requires that IT managers define project requirements appropriately and properly measure services received. This guide examines critical elements to review and presents...
Provided by TechRepublic Pro
-
Book chapters
How outsourcing is transforming the information technology business
May 2006
This sample chapter from Outsource: Competing in the Global Productivity Race argues that outsourcing within IT companies will continue over the next decade and discusses important implications...
Provided by Prentice Hall PTR
-
Downloads
In-house vs. outsourced help desk costs
Jan 2004
Will you save more money outsourcing your help desk or keeping it in-house? Many IT managers struggle with this question when planning a budget as they look for ways to cut costs. This Excel...
Provided by TechRepublic
-
Tools & Templates
Quality assurance checklist for outsourced projects
Jul 2005
You need some level of involvement in an outsourced project to validate that the outsourcer will deliver within your expectations. This checklist will help you monitor the progress of the project...
Provided by TechRepublic
-
Downloads
Outsourcing: The Integrated Service Delivery strategy
Jan 2005
The outsourcing of IT services is a complex process that requires careful project planning and oversight. To successfully implement an Integrated Service Delivery strategy, you must first develop...
Provided by TechRepublic
-
Downloads
Sample SLA for outsourced data backups and retrievals
Apr 2004
Use this sample service level agreement (SLA) if your organization is entering into a contract with a third-party provider to outsource your data backups. This sample document will help you...
Provided by TechRepublic
-
Book chapters
Learn critical success factors for optimal help desk organization
Jun 2005
This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines the different ways help desks are organized and structured. When determining a help desk's...
Provided by McGraw-Hill Professional
-
Book chapters
Organizing the help desk
Jun 2005
Whether you're building a help desk from the ground up or reorganizing an existing shop, the structure you create should be based on your customers' needs, your budget, your business' culture, and...
Provided by HDI
-
Downloads
LogMeIn: Smartphone and PC remote support that the pros use.
Sep 2012
LogMeIn Rescue provides instant access to PCs and mobile devices from anywhere in the world. LogMeIn Rescue enables IT to do more: quickly access, diagnose and solve IT problems anywhere. Remote...
Provided by LogMeIn
-
Book chapters
Organizing the help desk
Jun 2005
Whether you're building a help desk from the ground up or reorganizing an existing shop, the structure you create should be based on your customers' needs, your budget, your business' culture, and...
Provided by HDI
-
Book chapters
Learn critical success factors for optimal help desk organization
Jun 2005
This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines the different ways help desks are organized and structured. When determining a help desk's...
Provided by McGraw-Hill Professional
-
Book chapters
How outsourcing is transforming the information technology business
May 2006
This sample chapter from Outsource: Competing in the Global Productivity Race argues that outsourcing within IT companies will continue over the next decade and discusses important implications...
Provided by Prentice Hall PTR
-
Downloads
Quick Guide: Effective Outsourcing
May 2005
Successful outsourcing requires that IT managers define project requirements appropriately and properly measure services received. This guide examines critical elements to review and presents...
Provided by TechRepublic Pro
-
Downloads
TechRepublic's Services Engagement Letter
Feb 2007
When contracting for computer services, it's nice to have a basic understanding that goes beyond a simple verbal conversation. You can use this Engagement Letter as the basis for an understanding...
Provided by TechRepublic Pro
-
Book chapters
Successfully execute IT projects by using integrated project plans and standards for measurements
Apr 2007
Chapter four of CMMI for Outsourcing: Guidelines for Software, Systems, and IT Acquisition outlines how to execute projects using integrated project plans and standards for measurement. It covers...
Provided by Addison Wesley Professional
-
Downloads
LabTech Software Free Trial
Jul 2011
Looking for an affordable and powerful Managed Services tool to increase your service efficiency, productivity and profitability? Or, transform your break-fix model into a recurring managed...
Provided by LabTech Software
-
Downloads
IT Manager's Hiring Tool Kit
Oct 2007
This download gives you the tools and templates you need to win management sign-off on new positions, recruit the right individuals, interview effectively, and hire the best candidate for the...
Provided by TechRepublic Pro
-
Downloads
10 things you should know about working with an offshore team
Aug 2008
Every project has challenges -- and having part of your team on the other side of the world only amplifies them. But knowing what to expect when working with an offshore group will help you avoid...
Provided by Jerry Loza
-
Downloads
Consultant Code Of Conduct
Sep 2008
Consultants often require a very high ethical standard when pursuing clients and performing work for them. These strict standards are required to ensure the best interest of the client and the...
Provided by TechRepublic Pro
-
White Papers
TechRepublic Web Hosting Evaluation Guide
Feb 2009
Together TechRepublic and Web Hosting Unleashed bring you the all new Web Hosting Evaluation Guide. This download includes premier content from both sites, and is a helpful quick guide on what you...
Provided by TechRepublic
-
Downloads
In-house vs. outsourced help desk costs
Jan 2004
Will you save more money outsourcing your help desk or keeping it in-house? Many IT managers struggle with this question when planning a budget as they look for ways to cut costs. This Excel...
Provided by TechRepublic
-
Tools & Templates
Quality assurance checklist for outsourced projects
Jul 2005
You need some level of involvement in an outsourced project to validate that the outsourcer will deliver within your expectations. This checklist will help you monitor the progress of the project...
Provided by TechRepublic
-
Downloads
Outsourcing: The Integrated Service Delivery strategy
Jan 2005
The outsourcing of IT services is a complex process that requires careful project planning and oversight. To successfully implement an Integrated Service Delivery strategy, you must first develop...
Provided by TechRepublic
-
Downloads
Sample SLA for outsourced data backups and retrievals
Apr 2004
Use this sample service level agreement (SLA) if your organization is entering into a contract with a third-party provider to outsource your data backups. This sample document will help you...
Provided by TechRepublic
-
Downloads
Quest Workspace Help Desk
Sep 2012
Help Desk Authority provides automated ticket workflows, self-service dashboards and detailed reports to help small to mid-sized organizations quickly track, identify and resolve help desk issues.
Provided by Quest Software, now a part of Dell
-
Downloads
10 ways to trim your IT budget
Feb 2008
Nobody likes being told to spend less, but the tough reality is that in many organizations, all departments are seeing their budgets cut -- and that includes IT. The question now is not whether to...
Provided by Deb Shinder
-
Downloads
Client Due Diligence Report
Dec 2011
TechRepublic's sample Client Due Diligence Report will help you develop effective client relationships, ensuring your consultancy understands the client's operational requirements, network...
Provided by TechRepublic Pro
