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service level management
(11 results)-
Downloads
Sample service level agreement for application support
Sep 2001
Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used to hammer...
Provided by TechRepublic
-
Downloads
Sample SLA: Outsourced help desk
May 2004
Hiring a third party to handle your help desk is becoming a common choice for businesses that are looking for ways to cut costs. If you take the plunge, you'll need a service level agreement that...
Provided by TechRepublic
-
Downloads
Criteria for a service level agreement
Mar 2005
An SLA is a give-and-take relationship between IT and users, allowing IT to get an accurate picture of user needs, to establish realistic expectations, and to allocate the proper resources to...
Provided by TechRepublic
-
Downloads
Outline responsibilities and objectives with this SLA for internal business units
Apr 2006
This sample SLA is designed to help you outline service level roles and responsibilities between your IT department and your organization's business units. An SLA enables IT to get an accurate...
Provided by TechRepublic
-
Downloads
Client Due Diligence Report
Dec 2011
Determining client technology needs and objectives is a difficult process. Without careful planning, critical dependencies and requirements are often overlooked.TechRepublic's sample "Client Due...
Provided by TechRepublic Pro
-
Downloads
10 ways to avoid expensive application downtime
Jul 2009
An application management strategy can help IT maintain effective performance and service levels and prevent costly failures. Here are some key features and capabilities to look for in an...
Provided by TechRepublic
-
Downloads
TechRepublic Real World Guide: Improving Help Desk Service Levels
Aug 2005
The TechRepublic Real World Guide: Improving Help Desk Service Levels collects proven recommendations for developing proper end user-support ratios, establishing policies for communicating with...
Provided by TechRepublic
-
Downloads
IaaS cloud provider comparison spreadsheet
Jan 2012
TechRepublic Enterprise Cloud blogger Thoran Rodrigues compiled the criteria on which to base a side-by-side comparison of infrastructure-as-a-service (IaaS) cloud providers. Download the article...
Provided by Thoran Rodrigues
-
Downloads
Linux 101: Get control with these secure service management tools
Jul 2006
Even those services that are necessary to the functionality of your server should be carefully managed and configured to minimize the ability of an unwelcome intruder to gain access. This download...
Provided by Chad Perrin
-
Book chapters
Get up to speed on service level management
Sep 2005
This sample chapter, taken from Cisco Press' Practical Service Level Management: Delivering High-Quality Web-Based Services explains the basic of Service Level Management (SLM), which...
Provided by Cisco Press
-
Downloads
10 questions with Ian Clayton: Viewing IT service management from the outside in
Jun 2010
Ian Clayton believes customer satisfaction levels should be at the heart of every IT decision -- and he's spent more than three decades finding ways to make that happen. This download is also...
Provided by Jeff Cerny
-
Downloads
IaaS cloud provider comparison spreadsheet
Jan 2012
TechRepublic Enterprise Cloud blogger Thoran Rodrigues compiled the criteria on which to base a side-by-side comparison of infrastructure-as-a-service (IaaS) cloud providers. Download the article...
Provided by Thoran Rodrigues
-
Downloads
Client Due Diligence Report
Dec 2011
Determining client technology needs and objectives is a difficult process. Without careful planning, critical dependencies and requirements are often overlooked.TechRepublic's sample "Client Due...
Provided by TechRepublic Pro
-
Downloads
10 questions with Ian Clayton: Viewing IT service management from the outside in
Jun 2010
Ian Clayton believes customer satisfaction levels should be at the heart of every IT decision -- and he's spent more than three decades finding ways to make that happen. This download is also...
Provided by Jeff Cerny
-
Downloads
10 ways to avoid expensive application downtime
Jul 2009
An application management strategy can help IT maintain effective performance and service levels and prevent costly failures. Here are some key features and capabilities to look for in an...
Provided by TechRepublic
-
Downloads
Linux 101: Get control with these secure service management tools
Jul 2006
Even those services that are necessary to the functionality of your server should be carefully managed and configured to minimize the ability of an unwelcome intruder to gain access. This download...
Provided by Chad Perrin
-
Downloads
Sample SLA: Outsourced help desk
May 2004
Hiring a third party to handle your help desk is becoming a common choice for businesses that are looking for ways to cut costs. If you take the plunge, you'll need a service level agreement that...
Provided by TechRepublic
-
Downloads
Outline responsibilities and objectives with this SLA for internal business units
Apr 2006
This sample SLA is designed to help you outline service level roles and responsibilities between your IT department and your organization's business units. An SLA enables IT to get an accurate...
Provided by TechRepublic
-
Downloads
Sample service level agreement for application support
Sep 2001
Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used to hammer...
Provided by TechRepublic
-
Downloads
Criteria for a service level agreement
Mar 2005
An SLA is a give-and-take relationship between IT and users, allowing IT to get an accurate picture of user needs, to establish realistic expectations, and to allocate the proper resources to...
Provided by TechRepublic
-
Downloads
TechRepublic Real World Guide: Improving Help Desk Service Levels
Aug 2005
The TechRepublic Real World Guide: Improving Help Desk Service Levels collects proven recommendations for developing proper end user-support ratios, establishing policies for communicating with...
Provided by TechRepublic
-
Book chapters
Get up to speed on service level management
Sep 2005
This sample chapter, taken from Cisco Press' Practical Service Level Management: Delivering High-Quality Web-Based Services explains the basic of Service Level Management (SLM), which...
Provided by Cisco Press
-
Downloads
Sample service level agreement for application support
Sep 2001
Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used to hammer...
Provided by TechRepublic
-
Downloads
Linux 101: Get control with these secure service management tools
Jul 2006
Even those services that are necessary to the functionality of your server should be carefully managed and configured to minimize the ability of an unwelcome intruder to gain access. This download...
Provided by Chad Perrin
-
Downloads
10 ways to avoid expensive application downtime
Jul 2009
An application management strategy can help IT maintain effective performance and service levels and prevent costly failures. Here are some key features and capabilities to look for in an...
Provided by TechRepublic
-
Book chapters
Get up to speed on service level management
Sep 2005
This sample chapter, taken from Cisco Press' Practical Service Level Management: Delivering High-Quality Web-Based Services explains the basic of Service Level Management (SLM), which...
Provided by Cisco Press
-
Downloads
10 questions with Ian Clayton: Viewing IT service management from the outside in
Jun 2010
Ian Clayton believes customer satisfaction levels should be at the heart of every IT decision -- and he's spent more than three decades finding ways to make that happen. This download is also...
Provided by Jeff Cerny
-
Downloads
Sample SLA: Outsourced help desk
May 2004
Hiring a third party to handle your help desk is becoming a common choice for businesses that are looking for ways to cut costs. If you take the plunge, you'll need a service level agreement that...
Provided by TechRepublic
-
Downloads
Criteria for a service level agreement
Mar 2005
An SLA is a give-and-take relationship between IT and users, allowing IT to get an accurate picture of user needs, to establish realistic expectations, and to allocate the proper resources to...
Provided by TechRepublic
-
Downloads
Outline responsibilities and objectives with this SLA for internal business units
Apr 2006
This sample SLA is designed to help you outline service level roles and responsibilities between your IT department and your organization's business units. An SLA enables IT to get an accurate...
Provided by TechRepublic
-
Downloads
Client Due Diligence Report
Dec 2011
Determining client technology needs and objectives is a difficult process. Without careful planning, critical dependencies and requirements are often overlooked.TechRepublic's sample "Client Due...
Provided by TechRepublic Pro
-
Downloads
TechRepublic Real World Guide: Improving Help Desk Service Levels
Aug 2005
The TechRepublic Real World Guide: Improving Help Desk Service Levels collects proven recommendations for developing proper end user-support ratios, establishing policies for communicating with...
Provided by TechRepublic
-
Downloads
IaaS cloud provider comparison spreadsheet
Jan 2012
TechRepublic Enterprise Cloud blogger Thoran Rodrigues compiled the criteria on which to base a side-by-side comparison of infrastructure-as-a-service (IaaS) cloud providers. Download the article...
Provided by Thoran Rodrigues
