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(57 results)Search the Library
Mission Statement
TechRepublic's Download Directory is the place to get free tech resources in a variety of formats, including PDF versions of popular articles, "10 things" lists, sample chapters from technology books, "How do I..." problem-solving guides, cheat sheets for knocking out IT tasks, keyboard shortcuts, glossaries, career pointers, and collections of tips and techniques that focus on critical topics.
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Downloads
Five Word tips that could change your life
Jun 2011
Searching for ways to increase your Word productivity may get in the way of your productivity. So here are a few tricks you don't need to unearth. Efficient, simple to use, easy to remember.This...
Provided by Jody Gilbert
-
Downloads
Help Desk Trouble Ticket Template
Apr 2008
The Help Desk Trouble Ticket is an important document for the technical support professional. This form contains all the essential fields for maintaining an organized, accountable tech support...
Provided by TechRepublic Pro
-
Downloads
10 cool add-ins for Office 2007 and 2010
Apr 2011
Add-ins let you enhance your Office apps so they can do more things -- and do things better. Susan Harkins combed through the vast sea of Office add-ins to produce this list of winners.This...
Provided by Susan Harkins
-
Downloads
The 10 worst ways to communicate with end users
Aug 2011
To be a successful support tech, you have to be a skilled communicator. See if you recognize any of these common communication missteps.This download is also available as an entry in our 10 Things...
Provided by Becky Roberts
-
Downloads
10 easy ways to speed up an Access database
Feb 2011
Even your least technical Access users can improve the performance of their databases. Susan Harkins shares some basic tips those users can put to work right away.This download is also available...
Provided by Susan Harkins
-
Downloads
10 habits of superstitious users
Aug 2009
For some users, the computer is unfathomable -- leading them to make bizarre assumptions about technology and the effect of their own actions. Here are a few irrational beliefs such users...
Provided by Jaime Henriquez
-
Downloads
10 free Microsoft programs worth checking out
Oct 2009
If you know where to look, you can find a variety of useful software - free from Microsoft. Greg Shultz introduces a few of his favorites.This download is also available as an entry in our 10...
Provided by Greg Shultz
-
Downloads
Five tips for using Ccleaner to degunk your system
Apr 2011
Ccleaner is one of the best all-around tools for keeping your computer optimized and free of the junk that accumulates from Internet surfing, obsolete apps, and other fragments that clog up your...
Provided by Jack Wallen
-
Downloads
Five tips for getting rid of crapware
Oct 2010
New computers are being sold with crapware installed. I don't like it. I doubt that you do, either. Here's what we can do about it.This download is also available as an entry in our 10 Things blog.
Provided by Michael Kassner
-
Downloads
Software Installation Policy
Nov 2012
TechRepublic's Software Installation Policy will help you standardize software platforms, eliminate incompatibilities, minimize malware, and ensure that systems perform optimally.
Provided by TechRepublic Pro
-
Downloads
10 things end users do that drive me crazy
May 2011
Annoying users come with the support tech territory, but sometimes a little venting can help. See if these scenarios sound familiar. This download is also available as an entry in our 10 Things blog.
Provided by Jack Wallen
-
Downloads
10 tips for troubleshooting PC system slowdowns
Sep 2010
When PC performance slows to a crawl, a systematic troubleshooting plan will help you zero in on the cause. Deb Shinder runs through likely culprits and describes steps you can take to improve...
Provided by Deb Shinder
-
Downloads
Service Level Agreement
Mar 2012
TechRepublic's Service Level Agreement is designed to help define the project scope, project schedule, service terms, service request processes, and compensation terms for technology service(s)...
Provided by TechRepublic Pro
-
Downloads
10 things that should be on your new-user checklist
May 2009
Getting new users off on the right foot is good for them and for the organization -- and it will certainly make your support tasks more manageable and less frustrating in the future. Jeff Dray...
Provided by Jeff Dray
-
Tools & Templates
User satisfaction survey
Mar 2010
Surveys offer an excellent way to determine the level of end-user satisfaction, but to get accurate and useful results, you need a clear and simple assessment form. This survey includes a mix of...
Provided by TechRepublic
-
Downloads
10 things your users need to know about Office 2010
Aug 2010
Even if your users are familiar with the Office 2007 interface, they're going to have questions about Office 2010 features and functionality. This list will help them find some of the answers on...
Provided by Susan Harkins
-
Downloads
Avoid support headaches with this program rollout checklist
Feb 2006
Rolling out a new application can introduce chaos among users and support staff if the process isn't handled in an organized way. This comprehensive checklist will help you gather the information...
Provided by TechRepublic
-
Downloads
10 things that drive your users crazy
Jun 2009
When users get angry or frustrated, your job becomes a whole lot harder. But if you know what's likely to set them off, you can keep things on a more even keel. Here are a few common emotional...
Provided by Jaime Henriquez
-
Downloads
10 things you shouldn't do when working with an upset customer
Feb 2010
Nobody likes dealing with an angry user, but it comes with the tech territory. Here are a few ways to keep things from going from bad to worse.This download is also available as an entry in our 10...
Provided by Calvin Sun
-
Downloads
New-user orientation kit
May 2002
Start users off on the right foot with our new-user orientation kit. This handy training resource contains a "Get to know your help desk" PowerPoint presentation, a welcome letter, and three...
Provided by TechRepublic
-
Downloads
Five tips for efficient file management in Windows 7
Mar 2011
Share these tips with Windows 7 newbies to reduce initial confusion and help them get up to speed quickly.This download is also available as an entry in our Five Tips blog.
Provided by Susan Harkins
-
Downloads
Five tips for editing the Windows registry... safely
Nov 2010
Editing the registry is sometimes the best route to resolving a problem or tweaking Windows to meet your needs. But unless you follow these safety practices, it might be the quickest route to...
Provided by Jack Wallen
-
Downloads
10+ ways to recover a corrupted Word document
Aug 2009
Few computer experiences are worse than having a Word document blow up on you. But before you resign yourself to losing the document contents, check out these techniques for salvaging your...
Provided by Brien Posey
-
Downloads
10 Office tips I learned from readers in 2010
Jan 2011
Some of the best information on TechRepublic is sparked by discussions that spring up around a particular tip or technique. Susan Harkins shares a selection of the insights, refinements, and...
Provided by Susan Harkins
-
Downloads
10+ ways to avoid drawing layer headaches in Word
Aug 2009
Word offers some decent drawing tools, but they don't always give you the results you expect. Susan Harkins unravels some of Word's drawing layer mysteries.This download is also available as an...
Provided by Susan Harkins
-
Downloads
Service Level Agreement Template
Sep 2008
Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement, outlines service level roles,...
Provided by TechRepublic Pro
-
Downloads
Jeff Dray's top 10 help desk calls
Jul 2009
Having spent a number of years fielding help desk calls, Jeff Dray has accumulated quite a collection of clueless user stories. Here are 10 of his favorites.This download is also available as an...
Provided by Jeff Dray
-
Downloads
10 things to consider when choosing a help desk system
Apr 2010
The right help desk system can make all the difference in the success of your firm or IT group. Before you commit to a solution, be sure you've considered all the angles. This download is also...
Provided by Jack Wallen
-
Downloads
10 ways to get more mileage out of Word 2010 templates
Sep 2010
Document templates are one of Word's most powerful features. Here are some simple tricks for building templates that will streamline your document tasks. This download is also available as an...
Provided by Katherine Murray
-
Downloads
10 things they didn't tell you about mobile working
Oct 2009
Jeff Dray reflects on the role of mobile networking in his work as a roving IT support pro and shares some of the mobility "rules" he's discovered over the years.This download is also available as...
Provided by Jeff Dray
-
Downloads
10 cool ways to get more mileage out of Adobe Reader 8 and 9
Jul 2009
Adobe Reader may seem a bit dull and utilitarian, but the latest versions offer some lesser-known features that can greatly enhance your PDF-reading experience. From enabling Automatic Scrolling...
Provided by Greg Shultz
-
Downloads
Required reading for help desk managers
Jun 2005
The books on our required reading list for help desk managers offer valuable information for new IT managers and seasoned leaders. Compiled by an IT veteran with 10 years management experience,...
Provided by TechRepublic
-
Downloads
Learn how ITIL can benefit your organization
Aug 2005
More than 10,000 organizations worldwide have adopted ITIL. Find out why you may want to follow suit with your own ITIL implementation. The IT Infrastructure Library (ITIL) is a set of...
Provided by TechRepublic
-
Downloads
37 keyboard shortcuts for moving faster in the Visual Basic Editor
Aug 2009
The Visual Basic Editor (VBE) is the development environment in the Microsoft Office applications. These keyboard shortcuts will help you work more efficiently while entering, viewing, and editing...
Provided by Susan Harkins
-
Downloads
Top 10 sites to debunk Internet hoaxes
Aug 2010
When your users turn into Chicken Little over the latest hoax, scam, rumor, or urban legend, point them to the sites on this list to ease their minds (and preempt a rash of chain mail).This...
Provided by Tim Malone
-
Downloads
My 10 favorite Office tips of the year
Dec 2010
During 2010, Susan Harkins wrote more than 200 tips to help Office users and the techs who support them. To wrap up the year, she's selected 10 of the ones she (and TR members) liked the most.This...
Provided by Susan Harkins
-
Downloads
10 ways to convince your staff to use the help desk
Feb 2008
Convincing users to turn to the help desk for support can be an uphill battle. But if you strive to build rapport and improve your methods of client interaction, users will begin to feel...
Provided by Jeff Dray
-
Downloads
10 roles you need for ITIL configuration management
Nov 2008
If you're serious about building an effective configuration management service, you'll need to consider who will accomplish 10 key functions. Here's a brief rundown of the essential roles that...
Provided by Larry Klosterboer
-
Downloads
10 technology traps your users should watch out for
Jan 2010
We take certain best practices for granted, but users who don't know any better often create problems for themselves. This list will help steer them away from common pitfalls. This download is...
Provided by Calvin Sun
-
Downloads
IT pros sound off on job-related health risks
Oct 2008
In August 2008, we surveyed 3,599 TechRepublic members to learn about the health and safety concerns they face on the job as IT professionals. We're quite familiar with some of these dangers,...
Provided by TechRepublic
-
Downloads
Software Installation Policy
Nov 2012
TechRepublic's Software Installation Policy will help you standardize software platforms, eliminate incompatibilities, minimize malware, and ensure that systems perform optimally.
Provided by TechRepublic Pro
-
Downloads
Service Level Agreement
Mar 2012
TechRepublic's Service Level Agreement is designed to help define the project scope, project schedule, service terms, service request processes, and compensation terms for technology service(s)...
Provided by TechRepublic Pro
-
Downloads
The 10 worst ways to communicate with end users
Aug 2011
To be a successful support tech, you have to be a skilled communicator. See if you recognize any of these common communication missteps.This download is also available as an entry in our 10 Things...
Provided by Becky Roberts
-
Downloads
Five Word tips that could change your life
Jun 2011
Searching for ways to increase your Word productivity may get in the way of your productivity. So here are a few tricks you don't need to unearth. Efficient, simple to use, easy to remember.This...
Provided by Jody Gilbert
-
Downloads
10 things end users do that drive me crazy
May 2011
Annoying users come with the support tech territory, but sometimes a little venting can help. See if these scenarios sound familiar. This download is also available as an entry in our 10 Things blog.
Provided by Jack Wallen
-
Downloads
10 cool add-ins for Office 2007 and 2010
Apr 2011
Add-ins let you enhance your Office apps so they can do more things -- and do things better. Susan Harkins combed through the vast sea of Office add-ins to produce this list of winners.This...
Provided by Susan Harkins
-
Downloads
Five tips for using Ccleaner to degunk your system
Apr 2011
Ccleaner is one of the best all-around tools for keeping your computer optimized and free of the junk that accumulates from Internet surfing, obsolete apps, and other fragments that clog up your...
Provided by Jack Wallen
-
Downloads
Five tips for efficient file management in Windows 7
Mar 2011
Share these tips with Windows 7 newbies to reduce initial confusion and help them get up to speed quickly.This download is also available as an entry in our Five Tips blog.
Provided by Susan Harkins
-
Downloads
10 easy ways to speed up an Access database
Feb 2011
Even your least technical Access users can improve the performance of their databases. Susan Harkins shares some basic tips those users can put to work right away.This download is also available...
Provided by Susan Harkins
-
Downloads
10 Office tips I learned from readers in 2010
Jan 2011
Some of the best information on TechRepublic is sparked by discussions that spring up around a particular tip or technique. Susan Harkins shares a selection of the insights, refinements, and...
Provided by Susan Harkins
-
Downloads
My 10 favorite Office tips of the year
Dec 2010
During 2010, Susan Harkins wrote more than 200 tips to help Office users and the techs who support them. To wrap up the year, she's selected 10 of the ones she (and TR members) liked the most.This...
Provided by Susan Harkins
-
Downloads
Five tips for editing the Windows registry... safely
Nov 2010
Editing the registry is sometimes the best route to resolving a problem or tweaking Windows to meet your needs. But unless you follow these safety practices, it might be the quickest route to...
Provided by Jack Wallen
-
Downloads
10 steps to creating an Outlook appointment (without using your mouse)
Oct 2010
If you're a diehard keyboard fan, you'll appreciate this mouse-free technique for setting up your Outlook appointments.This download is also available as an entry in our 10 Things blog.
Provided by Susan Harkins
-
Downloads
Five tips for getting rid of crapware
Oct 2010
New computers are being sold with crapware installed. I don't like it. I doubt that you do, either. Here's what we can do about it.This download is also available as an entry in our 10 Things blog.
Provided by Michael Kassner
-
Downloads
10 ways to get more mileage out of Word 2010 templates
Sep 2010
Document templates are one of Word's most powerful features. Here are some simple tricks for building templates that will streamline your document tasks. This download is also available as an...
Provided by Katherine Murray
-
Downloads
10 tips for troubleshooting PC system slowdowns
Sep 2010
When PC performance slows to a crawl, a systematic troubleshooting plan will help you zero in on the cause. Deb Shinder runs through likely culprits and describes steps you can take to improve...
Provided by Deb Shinder
-
Downloads
10 steps to setting up page numbering in Word sections
Sep 2010
If you've ever been outfoxed by Word's page numbering options in a multiple-section document, here's good news: Controlling how the pages in each section are numbered is actually pretty easy....
Provided by Susan Harkins
-
Downloads
10 things your users need to know about Office 2010
Aug 2010
Even if your users are familiar with the Office 2007 interface, they're going to have questions about Office 2010 features and functionality. This list will help them find some of the answers on...
Provided by Susan Harkins
-
Downloads
Top 10 sites to debunk Internet hoaxes
Aug 2010
When your users turn into Chicken Little over the latest hoax, scam, rumor, or urban legend, point them to the sites on this list to ease their minds (and preempt a rash of chain mail).This...
Provided by Tim Malone
-
Downloads
10 QuickBooks issues and how to resolve them
Jun 2010
When something goes wrong with QuickBooks, the consequences can be pretty dire. Luckily, many common problems are easy to fix -- once you know about them.This download is also available as an...
Provided by Jack Wallen
-
Downloads
10 things to consider when choosing a help desk system
Apr 2010
The right help desk system can make all the difference in the success of your firm or IT group. Before you commit to a solution, be sure you've considered all the angles. This download is also...
Provided by Jack Wallen
-
Tools & Templates
User satisfaction survey
Mar 2010
Surveys offer an excellent way to determine the level of end-user satisfaction, but to get accurate and useful results, you need a clear and simple assessment form. This survey includes a mix of...
Provided by TechRepublic
-
Downloads
10 questions on managing business technology: An interview with Bill Keyworth
Mar 2010
Bill Keyworth pioneered the development of IT service management as a means of maximizing business value. In this interview, he discusses that experience and shares his views on various tech and...
Provided by Jeff Cerny
-
Downloads
10 things you shouldn't do when working with an upset customer
Feb 2010
Nobody likes dealing with an angry user, but it comes with the tech territory. Here are a few ways to keep things from going from bad to worse.This download is also available as an entry in our 10...
Provided by Calvin Sun
-
Downloads
10 technology traps your users should watch out for
Jan 2010
We take certain best practices for granted, but users who don't know any better often create problems for themselves. This list will help steer them away from common pitfalls. This download is...
Provided by Calvin Sun
-
Downloads
10 common user questions - and some analogies that help clear things up
Dec 2009
Sometimes, the only way to help users grasp a tech concept is to throw them a lifeline to something they already understand. Here are some field-tested analogies from TechRepublic members.This...
Provided by Jaime Henriquez
-
Downloads
10 free Microsoft programs worth checking out
Oct 2009
If you know where to look, you can find a variety of useful software - free from Microsoft. Greg Shultz introduces a few of his favorites.This download is also available as an entry in our 10...
Provided by Greg Shultz
-
Downloads
10 things they didn't tell you about mobile working
Oct 2009
Jeff Dray reflects on the role of mobile networking in his work as a roving IT support pro and shares some of the mobility "rules" he's discovered over the years.This download is also available as...
Provided by Jeff Dray
-
Downloads
10+ ways to avoid drawing layer headaches in Word
Aug 2009
Word offers some decent drawing tools, but they don't always give you the results you expect. Susan Harkins unravels some of Word's drawing layer mysteries.This download is also available as an...
Provided by Susan Harkins
-
Downloads
10 habits of superstitious users
Aug 2009
For some users, the computer is unfathomable -- leading them to make bizarre assumptions about technology and the effect of their own actions. Here are a few irrational beliefs such users...
Provided by Jaime Henriquez
-
Downloads
10+ ways to recover a corrupted Word document
Aug 2009
Few computer experiences are worse than having a Word document blow up on you. But before you resign yourself to losing the document contents, check out these techniques for salvaging your...
Provided by Brien Posey
-
Downloads
37 keyboard shortcuts for moving faster in the Visual Basic Editor
Aug 2009
The Visual Basic Editor (VBE) is the development environment in the Microsoft Office applications. These keyboard shortcuts will help you work more efficiently while entering, viewing, and editing...
Provided by Susan Harkins
-
Downloads
10 cool ways to get more mileage out of Adobe Reader 8 and 9
Jul 2009
Adobe Reader may seem a bit dull and utilitarian, but the latest versions offer some lesser-known features that can greatly enhance your PDF-reading experience. From enabling Automatic Scrolling...
Provided by Greg Shultz
-
Downloads
Jeff Dray's top 10 help desk calls
Jul 2009
Having spent a number of years fielding help desk calls, Jeff Dray has accumulated quite a collection of clueless user stories. Here are 10 of his favorites.This download is also available as an...
Provided by Jeff Dray
-
Downloads
10 things that drive your users crazy
Jun 2009
When users get angry or frustrated, your job becomes a whole lot harder. But if you know what's likely to set them off, you can keep things on a more even keel. Here are a few common emotional...
Provided by Jaime Henriquez
-
Downloads
10 things that should be on your new-user checklist
May 2009
Getting new users off on the right foot is good for them and for the organization -- and it will certainly make your support tasks more manageable and less frustrating in the future. Jeff Dray...
Provided by Jeff Dray
-
Downloads
10+ air travel tips for IT pros
Jan 2009
Flying has become trickier than it once was -- especially if you're packing a laptop and other electronic gadgetry. Here's some basic advice, along with a few pointers for traveling techs, to help...
Provided by Susan Harkins
-
Downloads
10 commands you may want to add to the Office 2007 Quick Access Toolbar
Nov 2008
If the Office 2007 Ribbon has you pulling your hair out, a little customization may ease the pain. Susan Harkins explains how to put your frequently needed or hard to find items on the Quick...
Provided by Susan Harkins
-
Downloads
Service Level Agreements Policy
Nov 2008
Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement outlines service level roles,...
Provided by TechRepublic Pro
-
Downloads
10 things to check before you start working on the help desk
Nov 2008
If you're getting ready to jump into the help desk fray, you'll probably want to iron out a few things first. Veteran tech Jeff Dray learned this the hard way, and he shares some advice on what...
Provided by Jeff Dray
-
Downloads
10 things you shouldn't do when working with an upset customer
Feb 2010
Nobody likes dealing with an angry user, but it comes with the tech territory. Here are a few ways to keep things from going from bad to worse.This download is also available as an entry in our 10...
Provided by Calvin Sun
-
Downloads
10 tips for troubleshooting PC system slowdowns
Sep 2010
When PC performance slows to a crawl, a systematic troubleshooting plan will help you zero in on the cause. Deb Shinder runs through likely culprits and describes steps you can take to improve...
Provided by Deb Shinder
-
Downloads
Five Word tips that could change your life
Jun 2011
Searching for ways to increase your Word productivity may get in the way of your productivity. So here are a few tricks you don't need to unearth. Efficient, simple to use, easy to remember.This...
Provided by Jody Gilbert
-
Downloads
Five tips for using Ccleaner to degunk your system
Apr 2011
Ccleaner is one of the best all-around tools for keeping your computer optimized and free of the junk that accumulates from Internet surfing, obsolete apps, and other fragments that clog up your...
Provided by Jack Wallen
-
Downloads
10 habits of superstitious users
Aug 2009
For some users, the computer is unfathomable -- leading them to make bizarre assumptions about technology and the effect of their own actions. Here are a few irrational beliefs such users...
Provided by Jaime Henriquez
-
Downloads
Five tips for editing the Windows registry... safely
Nov 2010
Editing the registry is sometimes the best route to resolving a problem or tweaking Windows to meet your needs. But unless you follow these safety practices, it might be the quickest route to...
Provided by Jack Wallen
-
Downloads
10 things end users do that drive me crazy
May 2011
Annoying users come with the support tech territory, but sometimes a little venting can help. See if these scenarios sound familiar. This download is also available as an entry in our 10 Things blog.
Provided by Jack Wallen
-
Downloads
10 cool add-ins for Office 2007 and 2010
Apr 2011
Add-ins let you enhance your Office apps so they can do more things -- and do things better. Susan Harkins combed through the vast sea of Office add-ins to produce this list of winners.This...
Provided by Susan Harkins
-
Downloads
Help Desk Trouble Ticket Template
Apr 2008
The Help Desk Trouble Ticket is an important document for the technical support professional. This form contains all the essential fields for maintaining an organized, accountable tech support...
Provided by TechRepublic Pro
-
Downloads
37 keyboard shortcuts for moving faster in the Visual Basic Editor
Aug 2009
The Visual Basic Editor (VBE) is the development environment in the Microsoft Office applications. These keyboard shortcuts will help you work more efficiently while entering, viewing, and editing...
Provided by Susan Harkins
-
Downloads
10+ ways to avoid drawing layer headaches in Word
Aug 2009
Word offers some decent drawing tools, but they don't always give you the results you expect. Susan Harkins unravels some of Word's drawing layer mysteries.This download is also available as an...
Provided by Susan Harkins
-
Downloads
10 things they didn't tell you about mobile working
Oct 2009
Jeff Dray reflects on the role of mobile networking in his work as a roving IT support pro and shares some of the mobility "rules" he's discovered over the years.This download is also available as...
Provided by Jeff Dray
-
Downloads
10 technology traps your users should watch out for
Jan 2010
We take certain best practices for granted, but users who don't know any better often create problems for themselves. This list will help steer them away from common pitfalls. This download is...
Provided by Calvin Sun
-
Downloads
10 questions on managing business technology: An interview with Bill Keyworth
Mar 2010
Bill Keyworth pioneered the development of IT service management as a means of maximizing business value. In this interview, he discusses that experience and shares his views on various tech and...
Provided by Jeff Cerny
-
Downloads
Track turnover in your organization with an employee separation checklist
Sep 2000
Keep track of employee turnover in your organization with a customizable checklist. Turnover is a fact of life in the corporate environment. Keeping tabs on the flow can be simplified with a...
Provided by TechRepublic
-
Downloads
Require help desk analysts to make the most of down time
May 2006
During this 16-minute podcast, help desk guru Jeff Davis and TechRepublic Section Editor Bill Detwiler explore the issue of help desk time management. Should help desk analysts be allowed to do...
Provided by TechRepublic
-
Downloads
10 QuickBooks issues and how to resolve them
Jun 2010
When something goes wrong with QuickBooks, the consequences can be pretty dire. Luckily, many common problems are easy to fix -- once you know about them.This download is also available as an...
Provided by Jack Wallen
-
Downloads
Top 10 sites to debunk Internet hoaxes
Aug 2010
When your users turn into Chicken Little over the latest hoax, scam, rumor, or urban legend, point them to the sites on this list to ease their minds (and preempt a rash of chain mail).This...
Provided by Tim Malone
-
Downloads
Five tips for getting rid of crapware
Oct 2010
New computers are being sold with crapware installed. I don't like it. I doubt that you do, either. Here's what we can do about it.This download is also available as an entry in our 10 Things blog.
Provided by Michael Kassner
-
Downloads
10 steps to creating an Outlook appointment (without using your mouse)
Oct 2010
If you're a diehard keyboard fan, you'll appreciate this mouse-free technique for setting up your Outlook appointments.This download is also available as an entry in our 10 Things blog.
Provided by Susan Harkins
-
Downloads
My 10 favorite Office tips of the year
Dec 2010
During 2010, Susan Harkins wrote more than 200 tips to help Office users and the techs who support them. To wrap up the year, she's selected 10 of the ones she (and TR members) liked the most.This...
Provided by Susan Harkins
-
Downloads
10 Office tips I learned from readers in 2010
Jan 2011
Some of the best information on TechRepublic is sparked by discussions that spring up around a particular tip or technique. Susan Harkins shares a selection of the insights, refinements, and...
Provided by Susan Harkins
-
Downloads
10 small IT projects you can do during holiday slow times
Dec 2007
During the short week before the New Year's holiday, you may get a chance to tackle some tasks that you normally wouldn't have time for. Most organizations have a slower week if the office is...
Provided by Rick Vanover
-
Downloads
10 ways to convince your staff to use the help desk
Feb 2008
Convincing users to turn to the help desk for support can be an uphill battle. But if you strive to build rapport and improve your methods of client interaction, users will begin to feel...
Provided by Jeff Dray
-
Downloads
10 ways to help your users enhance their online credibility
Aug 2008
Your users may not know how to achieve the best results from their online interactions. These pointers will introduce them to best practices and help them avoid missteps like linkjacking and...
Provided by Calvin Sun
-
Downloads
IT pros sound off on job-related health risks
Oct 2008
In August 2008, we surveyed 3,599 TechRepublic members to learn about the health and safety concerns they face on the job as IT professionals. We're quite familiar with some of these dangers,...
Provided by TechRepublic
-
Downloads
Service Level Agreement Template
Sep 2008
Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement, outlines service level roles,...
Provided by TechRepublic Pro
-
Downloads
10 things to check before you start working on the help desk
Nov 2008
If you're getting ready to jump into the help desk fray, you'll probably want to iron out a few things first. Veteran tech Jeff Dray learned this the hard way, and he shares some advice on what...
Provided by Jeff Dray
-
Downloads
Service Level Agreements Policy
Nov 2008
Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement outlines service level roles,...
Provided by TechRepublic Pro
-
Downloads
10 commands you may want to add to the Office 2007 Quick Access Toolbar
Nov 2008
If the Office 2007 Ribbon has you pulling your hair out, a little customization may ease the pain. Susan Harkins explains how to put your frequently needed or hard to find items on the Quick...
Provided by Susan Harkins
-
Downloads
Service Level Agreement
Mar 2012
TechRepublic's Service Level Agreement is designed to help define the project scope, project schedule, service terms, service request processes, and compensation terms for technology service(s)...
Provided by TechRepublic Pro
-
Downloads
Jeff Dray's top 10 help desk calls
Jul 2009
Having spent a number of years fielding help desk calls, Jeff Dray has accumulated quite a collection of clueless user stories. Here are 10 of his favorites.This download is also available as an...
Provided by Jeff Dray
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Downloads
10 steps to setting up page numbering in Word sections
Sep 2010
If you've ever been outfoxed by Word's page numbering options in a multiple-section document, here's good news: Controlling how the pages in each section are numbered is actually pretty easy....
Provided by Susan Harkins
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Book chapters
Build your ITIL configuration management system using scope, span, and granularity
Apr 2008
Effective configuration management requires you to capture and track data in your IT environment -- but how do you decide which data to include? This chapter from Implementing ITIL Configuration...
Provided by IBM Press
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Downloads
10 cool ways to get more mileage out of Adobe Reader 8 and 9
Jul 2009
Adobe Reader may seem a bit dull and utilitarian, but the latest versions offer some lesser-known features that can greatly enhance your PDF-reading experience. From enabling Automatic Scrolling...
Provided by Greg Shultz
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Downloads
Required reading for help desk managers
Jun 2005
The books on our required reading list for help desk managers offer valuable information for new IT managers and seasoned leaders. Compiled by an IT veteran with 10 years management experience,...
Provided by TechRepublic
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Downloads
New-user orientation kit
May 2002
Start users off on the right foot with our new-user orientation kit. This handy training resource contains a "Get to know your help desk" PowerPoint presentation, a welcome letter, and three...
Provided by TechRepublic
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Downloads
10 ways to improve your deskside manner
Mar 2008
When you go out of the office and meet a customer to resolve a fault or issue, using soft skills can help get the customer on your side. It's a given that you will have the technical skills, or...
Provided by Jeff Dray
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Downloads
Five tips for efficient file management in Windows 7
Mar 2011
Share these tips with Windows 7 newbies to reduce initial confusion and help them get up to speed quickly.This download is also available as an entry in our Five Tips blog.
Provided by Susan Harkins
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Downloads
10 things that drive your users crazy
Jun 2009
When users get angry or frustrated, your job becomes a whole lot harder. But if you know what's likely to set them off, you can keep things on a more even keel. Here are a few common emotional...
Provided by Jaime Henriquez
