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help desk
(165 results)-
Downloads
Five Word tips that could change your life
Jun 2011
Searching for ways to increase your Word productivity may get in the way of your productivity. So here are a few tricks you don't need to unearth. Efficient, simple to use, easy to remember.This...
Provided by Jody Gilbert
-
Downloads
100 keyboard shortcuts for moving faster in Windows 7
Oct 2009
You don't have to experiment to find out which traditional shortcuts still work in Windows 7 -- or search for ones that have been added to the new OS. Just refer to this quick reference to speed...
Provided by Greg Shultz
-
Downloads
60 indispensable Microsoft Word tips
Mar 2008
No matter how long you've been using Word, you can always learn new techniques to help you work faster and smarter. The tips and tricks in this updated collection cover Word 97, 2000, 2002 (XP),...
Provided by TechRepublic
-
Downloads
Software Purchase/Installation Approval Form
Nov 2004
Our Software Purchase/Installation Approval Form provides help desk personnel with all of the information they need to purchase and install software for end users. This download is available...
Provided by TechRepublic Pro
-
Downloads
Help Desk Trouble Ticket Template
Apr 2008
The Help Desk Trouble Ticket is an important document for the technical support professional. This form contains all the essential fields for maintaining an organized, accountable tech support...
Provided by TechRepublic Pro
-
Downloads
10 annoying Word features (and how to turn them off)
Jul 2007
One of the most common complaints about Microsoft Word is its insistence on taking control of the wheel. Many users get completely blindsided by some of Word's automatic changes, and even the more...
Provided by Jody Gilbert
-
Downloads
LogMeIn: Instant, Anywhere Remote Support
Sep 2012
LogMeIn Rescue lets IT do more. With Rescue, you can quickly access, diagnose and solve IT problems anywhere, worldwide. The result: Improved productivity, higher customer satisfaction and more...
Provided by LogMeIn
-
Downloads
10 cool add-ins for Office 2007 and 2010
Apr 2011
Add-ins let you enhance your Office apps so they can do more things -- and do things better. Susan Harkins combed through the vast sea of Office add-ins to produce this list of winners.This...
Provided by Susan Harkins
-
Downloads
The 10 worst ways to communicate with end users
Aug 2011
To be a successful support tech, you have to be a skilled communicator. See if you recognize any of these common communication missteps.This download is also available as an entry in our 10 Things...
Provided by Becky Roberts
-
Downloads
10 easy ways to speed up an Access database
Feb 2011
Even your least technical Access users can improve the performance of their databases. Susan Harkins shares some basic tips those users can put to work right away.This download is also available...
Provided by Susan Harkins
-
Downloads
10 habits of superstitious users
Aug 2009
For some users, the computer is unfathomable -- leading them to make bizarre assumptions about technology and the effect of their own actions. Here are a few irrational beliefs such users...
Provided by Jaime Henriquez
-
Downloads
10 free Microsoft programs worth checking out
Oct 2009
If you know where to look, you can find a variety of useful software - free from Microsoft. Greg Shultz introduces a few of his favorites.This download is also available as an entry in our 10...
Provided by Greg Shultz
-
Downloads
Microsoft Access Help Desk Database
Jul 2004
Use this sample Microsoft Access Help Desk database as a simple substitute for commercial help desk software. It provides pertinent customer information with tabs to track call details as well as...
Provided by TechRepublic
-
Downloads
Five tips for using Ccleaner to degunk your system
Apr 2011
Ccleaner is one of the best all-around tools for keeping your computer optimized and free of the junk that accumulates from Internet surfing, obsolete apps, and other fragments that clog up your...
Provided by Jack Wallen
-
Downloads
Fix Computer Issues Fast with GoToAssist Remote Support by Citrix
Oct 2012
Citrix GoToAssist lets you quickly access customers' machines online, so you can use your expertise to fix a technical problem instantly. The GoToAssist platform offers 3 essential cloud-based...
Provided by Citrix Online
-
Downloads
Free LabTech Remote Montoring & Management Trial
Nov 2012
Whether you are a one-man break-fix shop or an established IT managed service provider (MSP), the LabTech remote monitoring and management (RMM) solution will drastically improve your efficiency...
Provided by LabTech Software
-
Downloads
10 obscure Word tricks that can expedite common chores
Jul 2006
Buried within Word are lots of cool tricks that not too many users have discovered. These are small things--shortcuts that, in some cases, may not look much more efficient than pulling down a menu...
Provided by Jody Gilbert
-
Downloads
Five tips for getting rid of crapware
Oct 2010
New computers are being sold with crapware installed. I don't like it. I doubt that you do, either. Here's what we can do about it.This download is also available as an entry in our 10 Things blog.
Provided by Michael Kassner
-
Downloads
The 10 most useful Word shortcuts
Jan 2009
How many Word shortcuts do you remember and use on a regular basis? Fifty? Twenty? How about just 10 solid go-to shortcuts like these?This download is also available as an entry in our 10 Things blog.
Provided by Jody Gilbert
-
Downloads
Quest Workspace Help Desk
Sep 2012
Help Desk Authority provides automated ticket workflows, self-service dashboards and detailed reports to help small to mid-sized organizations quickly track, identify and resolve help desk issues.
Provided by Quest Software, now a part of Dell
-
Downloads
Sample SLA: Outsourced help desk
May 2004
Hiring a third party to handle your help desk is becoming a common choice for businesses that are looking for ways to cut costs. If you take the plunge, you'll need a service level agreement that...
Provided by TechRepublic
-
Downloads
10 things I can never find in Word 2007
May 2010
If you're not a big fan of the Word 2007 interface, you've come to the right place. Jody Gilbert ferrets out some of the features that used to be at your fingertips.This download is also available...
Provided by Jody Gilbert
-
Downloads
Software Installation Policy
Nov 2012
TechRepublic's Software Installation Policy will help you standardize software platforms, eliminate incompatibilities, minimize malware, and ensure that systems perform optimally.
Provided by TechRepublic Pro
-
Downloads
10 things end users do that drive me crazy
May 2011
Annoying users come with the support tech territory, but sometimes a little venting can help. See if these scenarios sound familiar. This download is also available as an entry in our 10 Things blog.
Provided by Jack Wallen
-
Downloads
10+ Microsoft Office add-ins to simplify your work
Mar 2009
The right add-in can provide helpful features and make existing Office capabilities easier to use. Susan Harkins has rounded up a selection of handy add-ins for various Office applications.This...
Provided by Susan Harkins
-
Downloads
In-house vs. outsourced help desk costs
Jan 2004
Will you save more money outsourcing your help desk or keeping it in-house? Many IT managers struggle with this question when planning a budget as they look for ways to cut costs. This Excel...
Provided by TechRepublic
-
Book chapters
Practical tips for working with Word 2007 documents
Aug 2008
Once you get past the initial learning curve, you can hone your Word 2007 skills for more power and efficiency. This sample chapter from Tricks of the Microsoft Office 2007 Gurus introduces a...
Provided by Que Publishing
-
Downloads
10 tips for troubleshooting PC system slowdowns
Sep 2010
When PC performance slows to a crawl, a systematic troubleshooting plan will help you zero in on the cause. Deb Shinder runs through likely culprits and describes steps you can take to improve...
Provided by Deb Shinder
-
Downloads
10 Windows XP tips and tools to simplify your work
Mar 2007
Whether you're trying to iron out problems with users' systems or you just want to optimize your own PC, these tips will help you work more efficiently with Windows XP. Learn how to launch System...
Provided by Greg Shultz
-
Downloads
10 things I can never remember how to do in Excel
Dec 2009
If your Excel skills are perennially rusty, this cheat sheet will help you knock out basic tasks without forcing you to scramble back up the learning curve. This download is also an entry in our...
Provided by Jody Gilbert
-
Downloads
10 ways to customize Word 2010
Aug 2010
The best thing about Word 2010 may be its more flexible -- and customizable -- interface. It ain't pre-Ribbon. But at least you can tweak it to fit your needs in ways Word 2007 doesn't allow.This...
Provided by Katherine Murray
-
Downloads
10 things you can do to give your PowerPoint presentations a heartbeat
Jul 2007
Your presentations always influence others to take some kind of action. The action might be to listen carefully and learn new information or it might be to drift off toward Dreamworld. The way in...
Provided by Katherine Murray
-
Downloads
10 things that should be on your new-user checklist
May 2009
Getting new users off on the right foot is good for them and for the organization -- and it will certainly make your support tasks more manageable and less frustrating in the future. Jeff Dray...
Provided by Jeff Dray
-
Tools & Templates
User satisfaction survey
Mar 2010
Surveys offer an excellent way to determine the level of end-user satisfaction, but to get accurate and useful results, you need a clear and simple assessment form. This survey includes a mix of...
Provided by TechRepublic
-
Downloads
76 keyboard shortcuts for moving faster in Windows Vista
Oct 2007
Microsoft has provided a huge number of keyboard shortcuts to make interaction with Windows Vista easier for those who would rather rely on the keyboard than the mouse. Scott Lowe put together...
Provided by Scott Lowe
-
Downloads
10+ keyboard shortcuts to help you deliver a smooth PowerPoint presentation
Nov 2009
You don't need to get distracted by the mechanics of presenting a slide show. Learn just a few shortcuts and you can focus on your audience and your message instead.This download is also available...
Provided by Jody Gilbert
-
Book chapters
Learn critical success factors for optimal help desk organization
Jun 2005
This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines the different ways help desks are organized and structured. When determining a help desk's...
Provided by McGraw-Hill Professional
-
Downloads
10 things your users need to know about Office 2010
Aug 2010
Even if your users are familiar with the Office 2007 interface, they're going to have questions about Office 2010 features and functionality. This list will help them find some of the answers on...
Provided by Susan Harkins
-
Downloads
TechRepublic Field Manual
Aug 2007
This collection of TechRepublic content is especially designed to go on the road with you. Designed to fit on any USB key, the information in this download contains the information you need when...
Provided by TechRepublic Pro
-
Downloads
Avoid support headaches with this program rollout checklist
Feb 2006
Rolling out a new application can introduce chaos among users and support staff if the process isn't handled in an organized way. This comprehensive checklist will help you gather the information...
Provided by TechRepublic
-
Downloads
Free LabTech Remote Montoring & Management Trial
Nov 2012
Whether you are a one-man break-fix shop or an established IT managed service provider (MSP), the LabTech remote monitoring and management (RMM) solution will drastically improve your efficiency...
Provided by LabTech Software
-
Downloads
Software Installation Policy
Nov 2012
TechRepublic's Software Installation Policy will help you standardize software platforms, eliminate incompatibilities, minimize malware, and ensure that systems perform optimally.
Provided by TechRepublic Pro
-
Downloads
Fix Computer Issues Fast with GoToAssist Remote Support by Citrix
Oct 2012
Citrix GoToAssist lets you quickly access customers' machines online, so you can use your expertise to fix a technical problem instantly. The GoToAssist platform offers 3 essential cloud-based...
Provided by Citrix Online
-
Downloads
LogMeIn: Instant, Anywhere Remote Support
Sep 2012
LogMeIn Rescue lets IT do more. With Rescue, you can quickly access, diagnose and solve IT problems anywhere, worldwide. The result: Improved productivity, higher customer satisfaction and more...
Provided by LogMeIn
-
Downloads
Quest Workspace Help Desk
Sep 2012
Help Desk Authority provides automated ticket workflows, self-service dashboards and detailed reports to help small to mid-sized organizations quickly track, identify and resolve help desk issues.
Provided by Quest Software, now a part of Dell
-
Downloads
500 Things Every IT Support Pro Needs to Know: Volume 2
Feb 2012
TechRepublic's 500 Things Every IT Support Pro Needs to Know: Volume 2 offers concise advice, solutions and details on the key issues and challenges you experience on a daily basis in optimizing...
Provided by TechRepublic Pro
-
Downloads
The 10 worst ways to communicate with end users
Aug 2011
To be a successful support tech, you have to be a skilled communicator. See if you recognize any of these common communication missteps.This download is also available as an entry in our 10 Things...
Provided by Becky Roberts
-
Downloads
Five Word tips that could change your life
Jun 2011
Searching for ways to increase your Word productivity may get in the way of your productivity. So here are a few tricks you don't need to unearth. Efficient, simple to use, easy to remember.This...
Provided by Jody Gilbert
-
Downloads
500 Things Every IT Support Pro Needs To Know: Volume 1
May 2011
From troubleshooting application errors and managing your company's network to handling remote users and securing your data, IT sup- port professionals face a wide variety of challenges....
Provided by TechRepublic Pro
-
Downloads
10 things end users do that drive me crazy
May 2011
Annoying users come with the support tech territory, but sometimes a little venting can help. See if these scenarios sound familiar. This download is also available as an entry in our 10 Things blog.
Provided by Jack Wallen
-
Downloads
10 cool add-ins for Office 2007 and 2010
Apr 2011
Add-ins let you enhance your Office apps so they can do more things -- and do things better. Susan Harkins combed through the vast sea of Office add-ins to produce this list of winners.This...
Provided by Susan Harkins
-
Downloads
Five tips for using Ccleaner to degunk your system
Apr 2011
Ccleaner is one of the best all-around tools for keeping your computer optimized and free of the junk that accumulates from Internet surfing, obsolete apps, and other fragments that clog up your...
Provided by Jack Wallen
-
Downloads
Five tips for efficient file management in Windows 7
Mar 2011
Share these tips with Windows 7 newbies to reduce initial confusion and help them get up to speed quickly.This download is also available as an entry in our Five Tips blog.
Provided by Susan Harkins
-
Downloads
10 easy ways to speed up an Access database
Feb 2011
Even your least technical Access users can improve the performance of their databases. Susan Harkins shares some basic tips those users can put to work right away.This download is also available...
Provided by Susan Harkins
-
Downloads
10 Office tips I learned from readers in 2010
Jan 2011
Some of the best information on TechRepublic is sparked by discussions that spring up around a particular tip or technique. Susan Harkins shares a selection of the insights, refinements, and...
Provided by Susan Harkins
-
Downloads
My 10 favorite Office tips of the year
Dec 2010
During 2010, Susan Harkins wrote more than 200 tips to help Office users and the techs who support them. To wrap up the year, she's selected 10 of the ones she (and TR members) liked the most.This...
Provided by Susan Harkins
-
Downloads
Five tips for editing the Windows registry... safely
Nov 2010
Editing the registry is sometimes the best route to resolving a problem or tweaking Windows to meet your needs. But unless you follow these safety practices, it might be the quickest route to...
Provided by Jack Wallen
-
Downloads
10 steps to creating an Outlook appointment (without using your mouse)
Oct 2010
If you're a diehard keyboard fan, you'll appreciate this mouse-free technique for setting up your Outlook appointments.This download is also available as an entry in our 10 Things blog.
Provided by Susan Harkins
-
Downloads
Five tips for getting rid of crapware
Oct 2010
New computers are being sold with crapware installed. I don't like it. I doubt that you do, either. Here's what we can do about it.This download is also available as an entry in our 10 Things blog.
Provided by Michael Kassner
-
Downloads
Support Specialist Tips and Tricks
Oct 2010
This compilation of TechRepublic articles provides a convenient handbook of guidelines and quick tips to help you solve a wide array of IT support problems. It offers everything from general...
Provided by TechRepublic Pro
-
Downloads
10 ways to get more mileage out of Word 2010 templates
Sep 2010
Document templates are one of Word's most powerful features. Here are some simple tricks for building templates that will streamline your document tasks. This download is also available as an...
Provided by Katherine Murray
-
Downloads
10 tips for troubleshooting PC system slowdowns
Sep 2010
When PC performance slows to a crawl, a systematic troubleshooting plan will help you zero in on the cause. Deb Shinder runs through likely culprits and describes steps you can take to improve...
Provided by Deb Shinder
-
Downloads
10 steps to setting up page numbering in Word sections
Sep 2010
If you've ever been outfoxed by Word's page numbering options in a multiple-section document, here's good news: Controlling how the pages in each section are numbered is actually pretty easy....
Provided by Susan Harkins
-
Downloads
10 things you can do to protect your Office 2010 files
Sep 2010
These days, it's easier than ever to work collaboratively -- but it's also more likely that you'll run into malicious code or have the wrong people access your files. See how Office 2010 has...
Provided by Katherine Murray
-
Downloads
10 ways to customize Word 2010
Aug 2010
The best thing about Word 2010 may be its more flexible -- and customizable -- interface. It ain't pre-Ribbon. But at least you can tweak it to fit your needs in ways Word 2007 doesn't allow.This...
Provided by Katherine Murray
-
Downloads
10 things your users need to know about Office 2010
Aug 2010
Even if your users are familiar with the Office 2007 interface, they're going to have questions about Office 2010 features and functionality. This list will help them find some of the answers on...
Provided by Susan Harkins
-
Downloads
Top 10 sites to debunk Internet hoaxes
Aug 2010
When your users turn into Chicken Little over the latest hoax, scam, rumor, or urban legend, point them to the sites on this list to ease their minds (and preempt a rash of chain mail).This...
Provided by Tim Malone
-
Downloads
10+ things I can never find in Access 2007 and 2010
Aug 2010
Even after working a while with Access 2007 or 2010, you may be disoriented if you're used to earlier versions. Susan Harkins offers some help in locating the tools you need.This download is also...
Provided by Susan Harkins
-
Downloads
10 tweaks to make Office 2010 work the way you want
Jul 2010
Office 2010 has a lot going for it -- including better customization options. Deb Shinder looks at some tricks for making the new version work the way you want it to.This download is also...
Provided by Deb Shinder
-
Downloads
10 ways Backstage view helps streamline tasks in Office 2010
Jul 2010
Office 2010 offers an improved, more logical interface for performing common file tasks. Here's a look at where various familiar features are located in Backstage view, along with a few brand new...
Provided by Katherine Murray
-
Downloads
10 QuickBooks issues and how to resolve them
Jun 2010
When something goes wrong with QuickBooks, the consequences can be pretty dire. Luckily, many common problems are easy to fix -- once you know about them.This download is also available as an...
Provided by Jack Wallen
-
Downloads
10 things I can never find in Word 2007
May 2010
If you're not a big fan of the Word 2007 interface, you've come to the right place. Jody Gilbert ferrets out some of the features that used to be at your fingertips.This download is also available...
Provided by Jody Gilbert
-
Downloads
10+ mistakes Linux newbies make
May 2010
You can make things a lot less frustrating for your new Linux users by helping them avoid these typical rookie mistakes.This download is also available as an entry in our 10 Things blog.
Provided by Jack Wallen
-
Downloads
10 steps to building a custom toolbar in Word
May 2010
This quick tutorial steps through the process of creating a Word toolbar to consolidate particular commands or execute specialized tasks.This download is also available as an entry in our...
Provided by Susan Harkins
-
Downloads
The 10 most useful Excel keyboard shortcuts
Apr 2010
Why complicate your spreadsheet life with a bunch of tricks you'll never use? These 10 shortcuts will expedite the Excel tasks you perform every day.This download is also available as an entry in...
Provided by Jody Gilbert
-
Downloads
10 things to consider when choosing a help desk system
Apr 2010
The right help desk system can make all the difference in the success of your firm or IT group. Before you commit to a solution, be sure you've considered all the angles. This download is also...
Provided by Jack Wallen
-
Downloads
10 steps to creating a numbered heading style in Word
Mar 2010
If you want to incorporate automatic numbering in your document headings, the quickest and most foolproof route is to create a custom style.This download is also available as an entry in our 10...
Provided by Susan Harkins
-
Tools & Templates
User satisfaction survey
Mar 2010
Surveys offer an excellent way to determine the level of end-user satisfaction, but to get accurate and useful results, you need a clear and simple assessment form. This survey includes a mix of...
Provided by TechRepublic
-
Downloads
10 steps to beating Excel's character limit for headers and footers
Mar 2010
Excel restricts the amount of text you can place into its headers and footers. Here's a quick way to outfox it.This download is also available as an entry in our 10 Things blog.
Provided by Susan Harkins
-
Downloads
10 things you shouldn't do when working with an upset customer
Feb 2010
Nobody likes dealing with an angry user, but it comes with the tech territory. Here are a few ways to keep things from going from bad to worse.This download is also available as an entry in our 10...
Provided by Calvin Sun
-
Downloads
10 obscure Word tricks that can expedite common chores
Jul 2006
Buried within Word are lots of cool tricks that not too many users have discovered. These are small things--shortcuts that, in some cases, may not look much more efficient than pulling down a menu...
Provided by Jody Gilbert
-
Downloads
60 keyboard shortcuts to move faster in Microsoft Internet Explorer 7
Aug 2006
Keyboard shortcuts can shave a lot of time off the process of performing various tasks in Microsoft Internet Explorer 7. This list includes all the basics, along with some specialized tricks that...
Provided by TechRepublic
-
Downloads
Add a looping introduction to a PowerPoint presentation
Nov 2008
You can set up your slideshows to include a little preview presentation that will help prime your audience for the main event. Susan Harkins demonstrates this simple but highly effective...
Provided by Susan Harkins
-
Downloads
Five Word tips that could change your life
Jun 2011
Searching for ways to increase your Word productivity may get in the way of your productivity. So here are a few tricks you don't need to unearth. Efficient, simple to use, easy to remember.This...
Provided by Jody Gilbert
-
Downloads
Anatomy of an Excel formula: Use built-in functions to calculate answers
Aug 2005
Sometimes we take for granted what users know. While Microsoft Excel may be familiar to you, if you are on a help desk you will have to explain how the application works to users that fall within...
Provided by TechRepublic
-
Downloads
10 things you shouldn't do when working with an upset customer
Feb 2010
Nobody likes dealing with an angry user, but it comes with the tech territory. Here are a few ways to keep things from going from bad to worse.This download is also available as an entry in our 10...
Provided by Calvin Sun
-
Downloads
10 tips for troubleshooting PC system slowdowns
Sep 2010
When PC performance slows to a crawl, a systematic troubleshooting plan will help you zero in on the cause. Deb Shinder runs through likely culprits and describes steps you can take to improve...
Provided by Deb Shinder
-
Downloads
The 10 most useful Windows 7 keyboard shortcuts
Oct 2009
Along with Windows 7's new features comes a set of new keyboard shortcuts. This little cheat sheet will help you work more efficiently with the new OS.This download is also available as an entry...
Provided by Jody Gilbert
-
Downloads
100 keyboard shortcuts for moving faster in Windows 7
Oct 2009
You don't have to experiment to find out which traditional shortcuts still work in Windows 7 -- or search for ones that have been added to the new OS. Just refer to this quick reference to speed...
Provided by Greg Shultz
-
Downloads
Five tips for using Ccleaner to degunk your system
Apr 2011
Ccleaner is one of the best all-around tools for keeping your computer optimized and free of the junk that accumulates from Internet surfing, obsolete apps, and other fragments that clog up your...
Provided by Jack Wallen
-
Downloads
10 habits of superstitious users
Aug 2009
For some users, the computer is unfathomable -- leading them to make bizarre assumptions about technology and the effect of their own actions. Here are a few irrational beliefs such users...
Provided by Jaime Henriquez
-
Downloads
Five tips for editing the Windows registry... safely
Nov 2010
Editing the registry is sometimes the best route to resolving a problem or tweaking Windows to meet your needs. But unless you follow these safety practices, it might be the quickest route to...
Provided by Jack Wallen
-
Downloads
10 things end users do that drive me crazy
May 2011
Annoying users come with the support tech territory, but sometimes a little venting can help. See if these scenarios sound familiar. This download is also available as an entry in our 10 Things blog.
Provided by Jack Wallen
-
Downloads
10 cool add-ins for Office 2007 and 2010
Apr 2011
Add-ins let you enhance your Office apps so they can do more things -- and do things better. Susan Harkins combed through the vast sea of Office add-ins to produce this list of winners.This...
Provided by Susan Harkins
-
Downloads
Microsoft Access Help Desk Database
Jul 2004
Use this sample Microsoft Access Help Desk database as a simple substitute for commercial help desk software. It provides pertinent customer information with tabs to track call details as well as...
Provided by TechRepublic
-
Downloads
Quest Workspace Help Desk
Sep 2012
Help Desk Authority provides automated ticket workflows, self-service dashboards and detailed reports to help small to mid-sized organizations quickly track, identify and resolve help desk issues.
Provided by Quest Software, now a part of Dell
-
Downloads
Help Desk Trouble Ticket Template
Apr 2008
The Help Desk Trouble Ticket is an important document for the technical support professional. This form contains all the essential fields for maintaining an organized, accountable tech support...
Provided by TechRepublic Pro
-
Downloads
10 things that drive your users crazy
Jun 2009
When users get angry or frustrated, your job becomes a whole lot harder. But if you know what's likely to set them off, you can keep things on a more even keel. Here are a few common emotional...
Provided by Jaime Henriquez
-
Downloads
10 cool ways to get more mileage out of Adobe Reader 8 and 9
Jul 2009
Adobe Reader may seem a bit dull and utilitarian, but the latest versions offer some lesser-known features that can greatly enhance your PDF-reading experience. From enabling Automatic Scrolling...
Provided by Greg Shultz
-
Downloads
37 keyboard shortcuts for moving faster in the Visual Basic Editor
Aug 2009
The Visual Basic Editor (VBE) is the development environment in the Microsoft Office applications. These keyboard shortcuts will help you work more efficiently while entering, viewing, and editing...
Provided by Susan Harkins
-
Downloads
10+ ways to recover a corrupted Word document
Aug 2009
Few computer experiences are worse than having a Word document blow up on you. But before you resign yourself to losing the document contents, check out these techniques for salvaging your...
Provided by Brien Posey
-
Downloads
10+ ways to avoid drawing layer headaches in Word
Aug 2009
Word offers some decent drawing tools, but they don't always give you the results you expect. Susan Harkins unravels some of Word's drawing layer mysteries.This download is also available as an...
Provided by Susan Harkins
-
Downloads
10 ways to recover a corrupted Excel workbook
Sep 2009
When an Excel file goes haywire, don't give up hope. Using one of these recovery tricks, you may still be able to salvage the data.This download is also available as an entry in our 10 Things blog.
Provided by Susan Harkins
-
Downloads
10+ things to check when your presentation runs into technical problems
Sep 2009
Sometimes, it's the little things that derail a presentation - and it's easy to get rattled and overlook them. This list will help you troubleshoot some common presentation glitches.This download...
Provided by Calvin Sun
-
Downloads
10 things they didn't tell you about mobile working
Oct 2009
Jeff Dray reflects on the role of mobile networking in his work as a roving IT support pro and shares some of the mobility "rules" he's discovered over the years.This download is also available as...
Provided by Jeff Dray
-
Downloads
10+ tips for working In Outlook's Calendar view
Oct 2009
Outlook offers numerous calendaring features -- more than a lot of users know about. These pointers will help you tap into the most useful Outlook functionality.This download is also available as...
Provided by Susan Harkins
-
Downloads
10+ keyboard shortcuts to help you deliver a smooth PowerPoint presentation
Nov 2009
You don't need to get distracted by the mechanics of presenting a slide show. Learn just a few shortcuts and you can focus on your audience and your message instead.This download is also available...
Provided by Jody Gilbert
-
Downloads
10 things I can never remember how to do in Excel
Dec 2009
If your Excel skills are perennially rusty, this cheat sheet will help you knock out basic tasks without forcing you to scramble back up the learning curve. This download is also an entry in our...
Provided by Jody Gilbert
-
Downloads
10 steps to creating a calculating Word form
Dec 2009
Word offers the tools you need to handle simple calculations within your documents. This walk-through demonstrates the process.This download is also available as an entry in our 10 Things blog.
Provided by Susan Sales Harkins and Tina Norris Fields
-
Downloads
10 common user questions - and some analogies that help clear things up
Dec 2009
Sometimes, the only way to help users grasp a tech concept is to throw them a lifeline to something they already understand. Here are some field-tested analogies from TechRepublic members.This...
Provided by Jaime Henriquez
-
Downloads
10 technology traps your users should watch out for
Jan 2010
We take certain best practices for granted, but users who don't know any better often create problems for themselves. This list will help steer them away from common pitfalls. This download is...
Provided by Calvin Sun
-
Downloads
10 steps to beating Excel's character limit for headers and footers
Mar 2010
Excel restricts the amount of text you can place into its headers and footers. Here's a quick way to outfox it.This download is also available as an entry in our 10 Things blog.
Provided by Susan Harkins
-
Downloads
10 steps to creating a numbered heading style in Word
Mar 2010
If you want to incorporate automatic numbering in your document headings, the quickest and most foolproof route is to create a custom style.This download is also available as an entry in our 10...
Provided by Susan Harkins
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Downloads
10 things to consider when choosing a help desk system
Apr 2010
The right help desk system can make all the difference in the success of your firm or IT group. Before you commit to a solution, be sure you've considered all the angles. This download is also...
Provided by Jack Wallen
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Book chapters
Organizing the help desk
Jun 2005
Whether you're building a help desk from the ground up or reorganizing an existing shop, the structure you create should be based on your customers' needs, your budget, your business' culture, and...
Provided by HDI
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Downloads
Track turnover in your organization with an employee separation checklist
Sep 2000
Keep track of employee turnover in your organization with a customizable checklist. Turnover is a fact of life in the corporate environment. Keeping tabs on the flow can be simplified with a...
Provided by TechRepublic
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Downloads
Anatomy of Excel formatting: Make better spreadsheet presentations - part 4
Oct 2005
Sometimes we take for granted what users know. While Microsoft Excel may be familiar to you, if you are on a help desk you will have to explain how the application works to users that fall within...
Provided by TechRepublic
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Downloads
The 12 most dangerous species of help desk callers
Sep 2001
Support techs are well aware that end users come in all shapes and sizes. Thanks to IT pro Jeff Dray, they now can be classified. Download this list of help desk caller species for a lighthearted...
Provided by Jeff Dray
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Downloads
Prioritize help desk requests with this call-level chart
Sep 2005
Both large and small IT shops can benefit from using a call-level plan to improve staff productivity and user satisfaction. To help you create such a plan, we've developed this sample call level...
Provided by TechRepublic
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Tools & Templates
Automated Trouble Ticket Tool
Sep 2004
Manage help desk calls easily with this VBA-driven Excel workbook. It offers forms for opening and updating tickets, printable statements for record keeping, and a report feature. This version...
Provided by TechRepublic Pro
