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help desk
(172 results)-
Downloads
Five Word tips that could change your life
Jun 2011
Searching for ways to increase your Word productivity may get in the way of your productivity. So here are a few tricks you don't need to unearth. Efficient, simple to use, easy to remember.This...
Provided by Jody Gilbert
-
Downloads
100 keyboard shortcuts for moving faster in Windows 7
Oct 2009
You don't have to experiment to find out which traditional shortcuts still work in Windows 7 -- or search for ones that have been added to the new OS. Just refer to this quick reference to speed...
Provided by Greg Shultz
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Downloads
60 indispensable Microsoft Word tips
Mar 2008
No matter how long you've been using Word, you can always learn new techniques to help you work faster and smarter. The tips and tricks in this updated collection cover Word 97, 2000, 2002 (XP),...
Provided by TechRepublic
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Downloads
Software Purchase/Installation Approval Form
Nov 2004
Our Software Purchase/Installation Approval Form provides help desk personnel with all of the information they need to purchase and install software for end users. This download is available...
Provided by TechRepublic Pro
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Downloads
Help Desk Trouble Ticket Template
Apr 2008
The Help Desk Trouble Ticket is an important document for the technical support professional. This form contains all the essential fields for maintaining an organized, accountable tech support...
Provided by TechRepublic Pro
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Downloads
10 annoying Word features (and how to turn them off)
Jul 2007
One of the most common complaints about Microsoft Word is its insistence on taking control of the wheel. Many users get completely blindsided by some of Word's automatic changes, and even the more...
Provided by Jody Gilbert
-
Downloads
10 cool add-ins for Office 2007 and 2010
Apr 2011
Add-ins let you enhance your Office apps so they can do more things -- and do things better. Susan Harkins combed through the vast sea of Office add-ins to produce this list of winners.This...
Provided by Susan Harkins
-
Downloads
500 Things Every IT Support Pro Needs to Know: Volume 2
Feb 2012
IT support professionals deal with a host of challenges on a daily basis, from optimizing server performance to backing up and securing critical data to resolving end user problems. TechRepublic's...
Provided by TechRepublic Pro
-
Downloads
The 10 worst ways to communicate with end users
Aug 2011
To be a successful support tech, you have to be a skilled communicator. See if you recognize any of these common communication missteps.This download is also available as an entry in our 10 Things...
Provided by Becky Roberts
-
Downloads
10 easy ways to speed up an Access database
Feb 2011
Even your least technical Access users can improve the performance of their databases. Susan Harkins shares some basic tips those users can put to work right away.This download is also available...
Provided by Susan Harkins
-
Downloads
10 habits of superstitious users
Aug 2009
For some users, the computer is unfathomable -- leading them to make bizarre assumptions about technology and the effect of their own actions. Here are a few irrational beliefs such users...
Provided by Jaime Henriquez
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Downloads
10 free Microsoft programs worth checking out
Oct 2009
If you know where to look, you can find a variety of useful software - free from Microsoft. Greg Shultz introduces a few of his favorites.This download is also available as an entry in our 10...
Provided by Greg Shultz
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Downloads
Microsoft Access Help Desk Database
Jul 2004
Use this sample Microsoft Access Help Desk database as a simple substitute for commercial help desk software. It provides pertinent customer information with tabs to track call details as well as...
Provided by TechRepublic
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Downloads
Five tips for using Ccleaner to degunk your system
Apr 2011
Ccleaner is one of the best all-around tools for keeping your computer optimized and free of the junk that accumulates from Internet surfing, obsolete apps, and other fragments that clog up your...
Provided by Jack Wallen
-
Downloads
10 obscure Word tricks that can expedite common chores
Jul 2006
Buried within Word are lots of cool tricks that not too many users have discovered. These are small things--shortcuts that, in some cases, may not look much more efficient than pulling down a menu...
Provided by Jody Gilbert
-
Downloads
Five tips for getting rid of crapware
Oct 2010
New computers are being sold with crapware installed. I don't like it. I doubt that you do, either. Here's what we can do about it.This download is also available as an entry in our 10 Things blog.
Provided by Michael Kassner
-
Downloads
The 10 most useful Word shortcuts
Jan 2009
How many Word shortcuts do you remember and use on a regular basis? Fifty? Twenty? How about just 10 solid go-to shortcuts like these?This download is also available as an entry in our 10 Things blog.
Provided by Jody Gilbert
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Downloads
Sample SLA: Outsourced help desk
May 2004
Hiring a third party to handle your help desk is becoming a common choice for businesses that are looking for ways to cut costs. If you take the plunge, you'll need a service level agreement that...
Provided by TechRepublic
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Downloads
10 things I can never find in Word 2007
May 2010
If you're not a big fan of the Word 2007 interface, you've come to the right place. Jody Gilbert ferrets out some of the features that used to be at your fingertips.This download is also available...
Provided by Jody Gilbert
-
Downloads
10 things end users do that drive me crazy
May 2011
Annoying users come with the support tech territory, but sometimes a little venting can help. See if these scenarios sound familiar. This download is also available as an entry in our 10 Things blog.
Provided by Jack Wallen
-
Downloads
500 Things Every IT Support Pro Needs to Know: Volume 1
May 2011
From troubleshooting application errors and managing your company's network to handling remote users and securing your data, IT support professionals face a wide variety of challenges. And...
Provided by TechRepublic Pro
-
Downloads
10+ Microsoft Office add-ins to simplify your work
Mar 2009
The right add-in can provide helpful features and make existing Office capabilities easier to use. Susan Harkins has rounded up a selection of handy add-ins for various Office applications.This...
Provided by Susan Harkins
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Downloads
In-house vs. outsourced help desk costs
Jan 2004
Will you save more money outsourcing your help desk or keeping it in-house? Many IT managers struggle with this question when planning a budget as they look for ways to cut costs. This Excel...
Provided by TechRepublic
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Downloads
10 tips for troubleshooting PC system slowdowns
Sep 2010
When PC performance slows to a crawl, a systematic troubleshooting plan will help you zero in on the cause. Deb Shinder runs through likely culprits and describes steps you can take to improve...
Provided by Deb Shinder
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Book chapters
Practical tips for working with Word 2007 documents
Aug 2008
Once you get past the initial learning curve, you can hone your Word 2007 skills for more power and efficiency. This sample chapter from Tricks of the Microsoft Office 2007 Gurus introduces a...
Provided by Que Publishing
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Downloads
10 Windows XP tips and tools to simplify your work
Mar 2007
Whether you're trying to iron out problems with users' systems or you just want to optimize your own PC, these tips will help you work more efficiently with Windows XP. Learn how to launch System...
Provided by Greg Shultz
-
Downloads
10 things I can never remember how to do in Excel
Dec 2009
If your Excel skills are perennially rusty, this cheat sheet will help you knock out basic tasks without forcing you to scramble back up the learning curve. This download is also an entry in our...
Provided by Jody Gilbert
-
Downloads
10 ways to customize Word 2010
Aug 2010
The best thing about Word 2010 may be its more flexible -- and customizable -- interface. It ain't pre-Ribbon. But at least you can tweak it to fit your needs in ways Word 2007 doesn't allow.This...
Provided by Katherine Murray
-
Downloads
10 things you can do to give your PowerPoint presentations a heartbeat
Jul 2007
Your presentations always influence others to take some kind of action. The action might be to listen carefully and learn new information or it might be to drift off toward Dreamworld. The way in...
Provided by Katherine Murray
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Tools & Templates
User satisfaction survey
Mar 2010
Surveys offer an excellent way to determine the level of end-user satisfaction, but to get accurate and useful results, you need a clear and simple assessment form. This survey includes a mix of...
Provided by TechRepublic
-
Downloads
10 things that should be on your new-user checklist
May 2009
Getting new users off on the right foot is good for them and for the organization -- and it will certainly make your support tasks more manageable and less frustrating in the future. Jeff Dray...
Provided by Jeff Dray
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Downloads
76 keyboard shortcuts for moving faster in Windows Vista
Oct 2007
Microsoft has provided a huge number of keyboard shortcuts to make interaction with Windows Vista easier for those who would rather rely on the keyboard than the mouse. Scott Lowe put together...
Provided by Scott Lowe
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Downloads
10+ keyboard shortcuts to help you deliver a smooth PowerPoint presentation
Nov 2009
You don't need to get distracted by the mechanics of presenting a slide show. Learn just a few shortcuts and you can focus on your audience and your message instead.This download is also available...
Provided by Jody Gilbert
-
Book chapters
Learn critical success factors for optimal help desk organization
Jun 2005
This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines the different ways help desks are organized and structured. When determining a help desk's...
Provided by McGraw-Hill Professional
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Downloads
10 things your users need to know about Office 2010
Aug 2010
Even if your users are familiar with the Office 2007 interface, they're going to have questions about Office 2010 features and functionality. This list will help them find some of the answers on...
Provided by Susan Harkins
-
Downloads
Avoid support headaches with this program rollout checklist
Feb 2006
Rolling out a new application can introduce chaos among users and support staff if the process isn't handled in an organized way. This comprehensive checklist will help you gather the information...
Provided by TechRepublic
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Downloads
10 things that drive your users crazy
Jun 2009
When users get angry or frustrated, your job becomes a whole lot harder. But if you know what's likely to set them off, you can keep things on a more even keel. Here are a few common emotional...
Provided by Jaime Henriquez
-
Downloads
10 things you shouldn't do when working with an upset customer
Feb 2010
Nobody likes dealing with an angry user, but it comes with the tech territory. Here are a few ways to keep things from going from bad to worse.This download is also available as an entry in our 10...
Provided by Calvin Sun
-
Book chapters
Measure help desk performance more effectively
Jul 2005
This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk...
Provided by McGraw-Hill Professional
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Downloads
10 simple tips for working more efficiently in Microsoft Excel
Apr 2007
Excel is a highly sophisticated application, and users don't always discover the easiest or smartest way to accomplish various tasks. This list of tips will help them shave significant time off...
Provided by Susan Harkins
-
Downloads
500 Things Every IT Support Pro Needs to Know: Volume 2
Feb 2012
IT support professionals deal with a host of challenges on a daily basis, from optimizing server performance to backing up and securing critical data to resolving end user problems. TechRepublic's...
Provided by TechRepublic Pro
-
Downloads
The 10 worst ways to communicate with end users
Aug 2011
To be a successful support tech, you have to be a skilled communicator. See if you recognize any of these common communication missteps.This download is also available as an entry in our 10 Things...
Provided by Becky Roberts
-
Downloads
Five Word tips that could change your life
Jun 2011
Searching for ways to increase your Word productivity may get in the way of your productivity. So here are a few tricks you don't need to unearth. Efficient, simple to use, easy to remember.This...
Provided by Jody Gilbert
-
Downloads
500 Things Every IT Support Pro Needs to Know: Volume 1
May 2011
From troubleshooting application errors and managing your company's network to handling remote users and securing your data, IT support professionals face a wide variety of challenges. And...
Provided by TechRepublic Pro
-
Downloads
10 things end users do that drive me crazy
May 2011
Annoying users come with the support tech territory, but sometimes a little venting can help. See if these scenarios sound familiar. This download is also available as an entry in our 10 Things blog.
Provided by Jack Wallen
-
Downloads
10 cool add-ins for Office 2007 and 2010
Apr 2011
Add-ins let you enhance your Office apps so they can do more things -- and do things better. Susan Harkins combed through the vast sea of Office add-ins to produce this list of winners.This...
Provided by Susan Harkins
-
Downloads
Five tips for using Ccleaner to degunk your system
Apr 2011
Ccleaner is one of the best all-around tools for keeping your computer optimized and free of the junk that accumulates from Internet surfing, obsolete apps, and other fragments that clog up your...
Provided by Jack Wallen
-
Downloads
Five tips for efficient file management in Windows 7
Mar 2011
Share these tips with Windows 7 newbies to reduce initial confusion and help them get up to speed quickly.This download is also available as an entry in our Five Tips blog.
Provided by Susan Harkins
-
Downloads
10 easy ways to speed up an Access database
Feb 2011
Even your least technical Access users can improve the performance of their databases. Susan Harkins shares some basic tips those users can put to work right away.This download is also available...
Provided by Susan Harkins
-
Downloads
10 Office tips I learned from readers in 2010
Jan 2011
Some of the best information on TechRepublic is sparked by discussions that spring up around a particular tip or technique. Susan Harkins shares a selection of the insights, refinements, and...
Provided by Susan Harkins
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Downloads
My 10 favorite Office tips of the year
Dec 2010
During 2010, Susan Harkins wrote more than 200 tips to help Office users and the techs who support them. To wrap up the year, she's selected 10 of the ones she (and TR members) liked the most.This...
Provided by Susan Harkins
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Downloads
Five tips for editing the Windows registry... safely
Nov 2010
Editing the registry is sometimes the best route to resolving a problem or tweaking Windows to meet your needs. But unless you follow these safety practices, it might be the quickest route to...
Provided by Jack Wallen
-
Downloads
10 steps to creating an Outlook appointment (without using your mouse)
Oct 2010
If you're a diehard keyboard fan, you'll appreciate this mouse-free technique for setting up your Outlook appointments.This download is also available as an entry in our 10 Things blog.
Provided by Susan Harkins
-
Downloads
Five tips for getting rid of crapware
Oct 2010
New computers are being sold with crapware installed. I don't like it. I doubt that you do, either. Here's what we can do about it.This download is also available as an entry in our 10 Things blog.
Provided by Michael Kassner
-
Downloads
Support Specialist Tips and Tricks
Oct 2010
This compilation of TechRepublic articles provides a convenient handbook of guidelines and quick tips to help you solve a wide array of IT support problems. It offers everything from general...
Provided by TechRepublic Pro
-
Downloads
10 ways to get more mileage out of Word 2010 templates
Sep 2010
Document templates are one of Word's most powerful features. Here are some simple tricks for building templates that will streamline your document tasks. This download is also available as an...
Provided by Katherine Murray
-
Downloads
10 tips for troubleshooting PC system slowdowns
Sep 2010
When PC performance slows to a crawl, a systematic troubleshooting plan will help you zero in on the cause. Deb Shinder runs through likely culprits and describes steps you can take to improve...
Provided by Deb Shinder
-
Downloads
10 steps to setting up page numbering in Word sections
Sep 2010
If you've ever been outfoxed by Word's page numbering options in a multiple-section document, here's good news: Controlling how the pages in each section are numbered is actually pretty easy....
Provided by Susan Harkins
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Downloads
10 things you can do to protect your Office 2010 files
Sep 2010
These days, it's easier than ever to work collaboratively -- but it's also more likely that you'll run into malicious code or have the wrong people access your files. See how Office 2010 has...
Provided by Katherine Murray
-
Downloads
10 ways to customize Word 2010
Aug 2010
The best thing about Word 2010 may be its more flexible -- and customizable -- interface. It ain't pre-Ribbon. But at least you can tweak it to fit your needs in ways Word 2007 doesn't allow.This...
Provided by Katherine Murray
-
Downloads
10 things your users need to know about Office 2010
Aug 2010
Even if your users are familiar with the Office 2007 interface, they're going to have questions about Office 2010 features and functionality. This list will help them find some of the answers on...
Provided by Susan Harkins
-
Downloads
Top 10 sites to debunk Internet hoaxes
Aug 2010
When your users turn into Chicken Little over the latest hoax, scam, rumor, or urban legend, point them to the sites on this list to ease their minds (and preempt a rash of chain mail).This...
Provided by Tim Malone
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Downloads
10+ things I can never find in Access 2007 and 2010
Aug 2010
Even after working a while with Access 2007 or 2010, you may be disoriented if you're used to earlier versions. Susan Harkins offers some help in locating the tools you need.This download is also...
Provided by Susan Harkins
-
Downloads
10 tweaks to make Office 2010 work the way you want
Jul 2010
Office 2010 has a lot going for it -- including better customization options. Deb Shinder looks at some tricks for making the new version work the way you want it to.This download is also...
Provided by Deb Shinder
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Downloads
10 ways Backstage view helps streamline tasks in Office 2010
Jul 2010
Office 2010 offers an improved, more logical interface for performing common file tasks. Here's a look at where various familiar features are located in Backstage view, along with a few brand new...
Provided by Katherine Murray
-
Downloads
10 QuickBooks issues and how to resolve them
Jun 2010
When something goes wrong with QuickBooks, the consequences can be pretty dire. Luckily, many common problems are easy to fix -- once you know about them.This download is also available as an...
Provided by Jack Wallen
-
Downloads
10 things I can never find in Word 2007
May 2010
If you're not a big fan of the Word 2007 interface, you've come to the right place. Jody Gilbert ferrets out some of the features that used to be at your fingertips.This download is also available...
Provided by Jody Gilbert
-
Downloads
10+ mistakes Linux newbies make
May 2010
You can make things a lot less frustrating for your new Linux users by helping them avoid these typical rookie mistakes.This download is also available as an entry in our 10 Things blog.
Provided by Jack Wallen
-
Downloads
10 steps to building a custom toolbar in Word
May 2010
This quick tutorial steps through the process of creating a Word toolbar to consolidate particular commands or execute specialized tasks.This download is also available as an entry in our...
Provided by Susan Harkins
-
Downloads
The 10 most useful Excel keyboard shortcuts
Apr 2010
Why complicate your spreadsheet life with a bunch of tricks you'll never use? These 10 shortcuts will expedite the Excel tasks you perform every day.This download is also available as an entry in...
Provided by Jody Gilbert
-
Downloads
10 things to consider when choosing a help desk system
Apr 2010
The right help desk system can make all the difference in the success of your firm or IT group. Before you commit to a solution, be sure you've considered all the angles. This download is also...
Provided by Jack Wallen
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Downloads
10 steps to creating a numbered heading style in Word
Mar 2010
If you want to incorporate automatic numbering in your document headings, the quickest and most foolproof route is to create a custom style.This download is also available as an entry in our 10...
Provided by Susan Harkins
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Tools & Templates
User satisfaction survey
Mar 2010
Surveys offer an excellent way to determine the level of end-user satisfaction, but to get accurate and useful results, you need a clear and simple assessment form. This survey includes a mix of...
Provided by TechRepublic
-
Downloads
10 steps to beating Excel's character limit for headers and footers
Mar 2010
Excel restricts the amount of text you can place into its headers and footers. Here's a quick way to outfox it.This download is also available as an entry in our 10 Things blog.
Provided by Susan Harkins
-
Downloads
10 things you shouldn't do when working with an upset customer
Feb 2010
Nobody likes dealing with an angry user, but it comes with the tech territory. Here are a few ways to keep things from going from bad to worse.This download is also available as an entry in our 10...
Provided by Calvin Sun
-
Downloads
10 technology traps your users should watch out for
Jan 2010
We take certain best practices for granted, but users who don't know any better often create problems for themselves. This list will help steer them away from common pitfalls. This download is...
Provided by Calvin Sun
-
Downloads
10 common user questions - and some analogies that help clear things up
Dec 2009
Sometimes, the only way to help users grasp a tech concept is to throw them a lifeline to something they already understand. Here are some field-tested analogies from TechRepublic members.This...
Provided by Jaime Henriquez
-
Downloads
10 steps to creating a calculating Word form
Dec 2009
Word offers the tools you need to handle simple calculations within your documents. This walk-through demonstrates the process.This download is also available as an entry in our 10 Things blog.
Provided by Susan Sales Harkins and Tina Norris Fields
-
Downloads
10 things I can never remember how to do in Excel
Dec 2009
If your Excel skills are perennially rusty, this cheat sheet will help you knock out basic tasks without forcing you to scramble back up the learning curve. This download is also an entry in our...
Provided by Jody Gilbert
-
Downloads
10+ keyboard shortcuts to help you deliver a smooth PowerPoint presentation
Nov 2009
You don't need to get distracted by the mechanics of presenting a slide show. Learn just a few shortcuts and you can focus on your audience and your message instead.This download is also available...
Provided by Jody Gilbert
-
Downloads
Five tips for editing the Windows registry... safely
Nov 2010
Editing the registry is sometimes the best route to resolving a problem or tweaking Windows to meet your needs. But unless you follow these safety practices, it might be the quickest route to...
Provided by Jack Wallen
-
Downloads
10+ ways to avoid drawing layer headaches in Word
Aug 2009
Word offers some decent drawing tools, but they don't always give you the results you expect. Susan Harkins unravels some of Word's drawing layer mysteries.This download is also available as an...
Provided by Susan Harkins
-
Downloads
10 steps to creating a calculating Word form
Dec 2009
Word offers the tools you need to handle simple calculations within your documents. This walk-through demonstrates the process.This download is also available as an entry in our 10 Things blog.
Provided by Susan Sales Harkins and Tina Norris Fields
-
Downloads
10 steps to beating Excel's character limit for headers and footers
Mar 2010
Excel restricts the amount of text you can place into its headers and footers. Here's a quick way to outfox it.This download is also available as an entry in our 10 Things blog.
Provided by Susan Harkins
-
Downloads
10 things you should know about Microsoft Windows Server Update Services (WSUS)
Aug 2005
This list outlines 10 things about Microsoft Windows Server Update Services (WSUS) every network administrator and help desk technician should know. In June 2005, Microsoft released Windows...
Provided by TechRepublic
-
Downloads
10+ things I can never find in Access 2007 and 2010
Aug 2010
Even after working a while with Access 2007 or 2010, you may be disoriented if you're used to earlier versions. Susan Harkins offers some help in locating the tools you need.This download is also...
Provided by Susan Harkins
-
Downloads
10 things you can do to protect your Office 2010 files
Sep 2010
These days, it's easier than ever to work collaboratively -- but it's also more likely that you'll run into malicious code or have the wrong people access your files. See how Office 2010 has...
Provided by Katherine Murray
-
Downloads
Support Specialist Tips and Tricks
Oct 2010
This compilation of TechRepublic articles provides a convenient handbook of guidelines and quick tips to help you solve a wide array of IT support problems. It offers everything from general...
Provided by TechRepublic Pro
-
Downloads
10 steps to creating an Outlook appointment (without using your mouse)
Oct 2010
If you're a diehard keyboard fan, you'll appreciate this mouse-free technique for setting up your Outlook appointments.This download is also available as an entry in our 10 Things blog.
Provided by Susan Harkins
-
Downloads
How do I... Even up columns in a Word document?
Jul 2006
Sometimes, it's the small things that give users the biggest problems. For example, balancing columns in a document is not a monumental task, yet there's a trick to it that few users are aware of....
Provided by Jody Gilbert
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Downloads
How do I... Display summary values in Microsoft Access using UNION?
Aug 2006
SQL's UNION operator lets you combine data from two or more tables or queries--but that's not all it can do. Database expert Susan Harkins demonstrates several techniques for using UNION to...
Provided by Susan Harkins
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Downloads
Debrief and Defend: Windows Vista vs. Windows XP
Apr 2007
Windows Vista, the new operating system that replaces Windows XP, introduces a wide range of updates, features and security enhancements. With a new user interface, tools, utilities and numerous...
Provided by TechRepublic Pro
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Downloads
10 things you'll miss when you upgrade to Vista (and how to get some of them back)
Jan 2007
Most of us expect a learning curve when we adopt a new OS--it comes with the territory. But Windows Vista may throw you a few curves, too. Along with its visual dazzle and assorted new features,...
Provided by Deb Shinder
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Downloads
IT pros: Avoid becoming a human OS/2
Feb 2007
Calvin Sun kicks off his column, Surviving your Customers, with a look at how technical superiority doesn't always equal success--either in the marketplace or in the IT industry. Sun urges IT pros...
Provided by Calvin Sun
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Downloads
Interrupting others can sink your communications
Feb 2007
We've all experienced the annoyance of having someone cut us off in conversation--but the downside of such interruptions goes beyond the irritation factor. As communications expert Calvin Sun...
Provided by Calvin Sun
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Downloads
A few things you'll miss when you upgrade to Office 2007
Feb 2007
There may be a lot to like about the new release of Microsoft Office, but you might find that it comes up short here and there. Deb Shinder shares some of the Office 2007 changes that have...
Provided by Deb Shinder
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Downloads
Your customers could be smarter than you think
Feb 2007
Tempting as it may be to assume our customers are as clueless as those featured in the ever-popular dumb-user stories, that's often not the case. Sometimes, our customers just don't know how to...
Provided by Calvin Sun
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Downloads
Take these simple steps to reduce customer phone frustrations
Apr 2007
One of the most often-cited complaints from customers involves their experience with business telephone communications. Poorly configured automated systems, flawed voicemail practices, and...
Provided by Calvin Sun
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Downloads
Top support tech resources: Best of Becky Roberts
Apr 2007
Longtime TechRepublic contributor Becky Roberts is well acquainted with the ups and downs of the IT industry, having worked in the field for more than 16 years. Her knack for offering pragmatic...
Provided by Becky Roberts
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Downloads
500 Things Every IT Support Pro Needs to Know: Volume 1
May 2011
From troubleshooting application errors and managing your company's network to handling remote users and securing your data, IT support professionals face a wide variety of challenges. And...
Provided by TechRepublic Pro
-
Downloads
10+ things support techs say (and what they really mean)
Apr 2007
Before joining the help desk elite, unseasoned techs must master the hidden meaning of phrases used during a support call. To assist in this effort, Jeff Dray decoded common help desk expressions,...
Provided by Jeff Dray
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Downloads
Reduce repetitive formatting for Access objects
May 2007
If you find yourself constantly making formatting adjustments to Access objects on the fly, you're bogging yourself down unnecessarily. As Access expert Susan Harkins explains, a couple of tricks...
Provided by Susan Harkins
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Downloads
Finding the right way to address mistakes your customers make
May 2007
When customers call you because they've done something wrong, how do you react? If you hastily resolve the immediate issue without taking a longer view and addressing the actions that led up to...
Provided by Calvin Sun
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Downloads
10+ things users say (and what they really mean)
May 2007
Just like techs, users sometimes speak a language all their own. You've probably heard users say many of these things on numerous occasions. Well, now it's time to learn what they really mean when...
Provided by Jeff Dray
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Downloads
How do I... remove the built-in icons from the Office My Places bar?
Jun 2007
Office 2003's My Places bar makes it easy to add or remove custom icons. But getting rid of seldom-used built-in icons requires a trip to the registry. Here's a rundown of the steps you can follow...
Provided by Susan Harkins
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Downloads
5 reasons customers get grumpy (and one way to deal with them)
Jun 2007
We've all faced our share of unpleasant, quarrelsome customers. They're a fact of help desk life. But as seasoned tech Jeff Dray observes, it helps to know why those customers are grumpy, so that...
Provided by Jeff Dray
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Downloads
10 tips for helping users secure their Outlook data
Sep 2007
Your users probably understand the importance of safeguarding the data on their computers. But they don't always realize that some of that data is contained in Outlook. Here are a few suggestions...
Provided by Susan Harkins
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Downloads
How do I... Edit SharePoint documents using Outlook 2007?
Sep 2007
With Microsoft Office SharePoint Server (MOSS) 2007 and Outlook 2007, you can now incorporate SharePoint into your offline routine. By connecting a SharePoint library to Outlook, you can edit...
Provided by Tiffany Songvilay
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Downloads
How do I... Set my own default file locations in Word 2007?
Oct 2007
Out of the box, Word 2007 is set to save documents and user templates in standard locations. If that works for you, you're all set. But if you'd prefer to keep documents and/or user templates in a...
Provided by Jody Gilbert
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Downloads
How do I... Use quick flags to keep up with all that Outlook 2003 e-mail?
Oct 2007
Any trick or tool that helps you organize your work, your day, or even your life, has to make things easier. Outlook isn't a personal information manager (PIM), but you can use it to organize some...
Provided by Susan Harkins
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Downloads
Find it in Word 2007: Change Case
Oct 2007
Word's Change Case feature has long been one of its handiest devices. It's not smart enough to apply true title case (where articles and prepositions are left uncapitalized), but it will still...
Provided by Jody Gilbert
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Downloads
How do I... Select records for a dynamic label report in Access?
Nov 2007
Generating reports is a big part of most database applications. Generally, a query or filter does a good job of passing only the data you want to see to the report. But it isn't always that easy....
Provided by Susan Harkins
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How do I... Group an Access report by the results of an expression?
Nov 2007
Grouped reports are easy to create, but sometimes you need more than the built-in settings. Grouping by an expression that references the report's data does more than group the data in a unique...
Provided by Susan Harkins
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TechRepublic's Geek Gift Guide 2007
Dec 2007
Geeks love to give and receive gadgets, but what are the best and most geeky gifts of 2007? TechRepublic has brought together reviews and photos of some of the best geek gifts on the market. From...
Provided by TechRepublic
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10+ lesser-known shortcutsfor formatting Word text
Feb 2008
Your users probably have a few favorite keyboard shortcuts for formatting text, like Ctrl + B for applying boldface, Ctrl + I for applying italics, Ctrl + U for underlining, and maybe Ctrl + L to...
Provided by Jody Gilbert
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10 ways to improve your deskside manner
Mar 2008
When you go out of the office and meet a customer to resolve a fault or issue, using soft skills can help get the customer on your side. It's a given that you will have the technical skills, or...
Provided by Jeff Dray
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10 ways for support techs to stay healthy and safe on the job
Apr 2008
As winter gives way to spring, many people are struggling into work with colds and influenza, which they may pass along to co-workers -- and to you. In fact, as a deskside tech person, you could...
Provided by Jeff Dray
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10 ways to help your users enhance their online credibility
Aug 2008
Your users may not know how to achieve the best results from their online interactions. These pointers will introduce them to best practices and help them avoid missteps like linkjacking and...
Provided by Calvin Sun
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What IT pros should know about exposure to hazardous materials
Aug 2008
From circuit boards to monitors to batteries to cables, toxic substances pose a very real threat to those who work with computer equipment. Here are some hazmat basics that every IT pro should be...
Provided by Deb Shinder
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10+ ways to help your users transition to Word 2007
Aug 2008
If you're one Word 2007 support call away from a nervous breakdown, these tips may help. Susan Harkins addresses the most common areas of confusion and offers practical advice for helping users...
Provided by Susan Harkins
