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        <title><![CDATA[Free LabTech Remote Montoring &amp; Management Trial]]></title>
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        <description><![CDATA[Whether you are a one-man break-fix shop or an established IT managed service provider (MSP), the LabTech remote monitoring and management (RMM) solution will drastically improve your efficiency...]]></description>
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        <pubDate>Thu, 08 Nov 2012 22:09:02 -0800</pubDate>
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            <item>
        <title><![CDATA[Software Installation Policy]]></title>
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        <description><![CDATA[TechRepublic's Software Installation Policy will help you standardize software platforms, eliminate incompatibilities, minimize malware, and ensure that systems perform optimally. ]]></description>
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        <pubDate>Mon, 05 Nov 2012 22:34:51 -0800</pubDate>
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        <title><![CDATA[Fix Computer Issues Fast with GoToAssist Remote Support by Citrix]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/fix-computer-issues-fast-with-gotoassist-remote-support-by-citrix/32495399]]></link>
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        <description><![CDATA[Citrix GoToAssist lets you quickly access customers' machines online, so you can use your expertise to fix a technical problem instantly. The GoToAssist platform offers 3 essential cloud-based...]]></description>
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        <pubDate>Tue, 09 Oct 2012 05:54:27 -0700</pubDate>
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        <title><![CDATA[LogMeIn:  Instant, Anywhere Remote Support]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/logmein-instant-anywhere-remote-support/32493780]]></link>
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        <description><![CDATA[LogMeIn Rescue lets IT do more. With Rescue, you can quickly access, diagnose and solve IT problems anywhere, worldwide.The result: Improved productivity, higher customer satisfaction and more...]]></description>
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        <pubDate>Sat, 29 Sep 2012 01:41:54 -0700</pubDate>
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        <title><![CDATA[Quest Workspace Help Desk]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/quest-workspace-help-desk/27590773]]></link>
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        <description><![CDATA[Help Desk Authority provides automated ticket workflows, self-service dashboards and detailed reports to help small to mid-sized organizations quickly track, identify and resolve help desk issues.]]></description>
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        <pubDate>Tue, 18 Sep 2012 08:32:47 -0700</pubDate>
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            <item>
        <title><![CDATA[500 Things Every IT Support Pro Needs to Know: Volume 2]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/500-things-every-it-support-pro-needs-to-know-volume-2/3993149]]></link>
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        <description><![CDATA[ TechRepublic's 500 Things Every IT Support Pro Needs to Know: Volume 2 offers concise advice, solutions and details on the key issues and challenges you experience on a daily basis in optimizing...]]></description>
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        <pubDate>Thu, 23 Feb 2012 08:56:28 -0800</pubDate>
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        <title><![CDATA[The 10 worst ways to communicate with end users]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/the-10-worst-ways-to-communicate-with-end-users/3331723]]></link>
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        <description><![CDATA[To be a successful support tech, you have to be a skilled communicator. See if you recognize any of these common communication missteps.This download is also available as an entry in our 10 Things...]]></description>
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        <pubDate>Tue, 16 Aug 2011 07:08:19 -0700</pubDate>
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        <title><![CDATA[Five Word tips that could change your life]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/five-word-tips-that-could-change-your-life/2924241]]></link>
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        <description><![CDATA[Searching for ways to increase your Word productivity may get in the way of your productivity. So here are a few tricks you don't need to unearth. Efficient, simple to use, easy to remember.This...]]></description>
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        <pubDate>Tue, 07 Jun 2011 12:13:59 -0700</pubDate>
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            <item>
        <title><![CDATA[500 Things Every IT Support Pro Needs To Know: Volume 1]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/500-things-every-it-support-pro-needs-to-know-volume-1/2907913]]></link>
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        <description><![CDATA[From troubleshooting application errors and managing your company's network to handling remote users and securing your data, IT sup- port professionals face a wide variety of challenges....]]></description>
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        <pubDate>Mon, 23 May 2011 07:25:46 -0700</pubDate>
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        <title><![CDATA[10 things end users do that drive me crazy]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-things-end-users-do-that-drive-me-crazy/2885105]]></link>
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        <description><![CDATA[Annoying users come with the support tech territory, but sometimes a little venting can help. See if these scenarios sound familiar. This download is also available as an entry in our 10 Things blog.]]></description>
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        <pubDate>Fri, 06 May 2011 08:39:08 -0700</pubDate>
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            <item>
        <title><![CDATA[10 cool add-ins for Office 2007 and 2010]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-cool-add-ins-for-office-2007-and-2010/2878147]]></link>
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        <description><![CDATA[Add-ins let you enhance your Office apps so they can do more things -- and do things better. Susan Harkins combed through the vast sea of Office add-ins to produce this list of winners.This...]]></description>
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        <pubDate>Fri, 29 Apr 2011 10:51:36 -0700</pubDate>
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            <item>
        <title><![CDATA[Five tips for using Ccleaner to degunk your system]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/five-tips-for-using-ccleaner-to-degunk-your-system/2850773]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[Ccleaner is one of the best all-around tools for keeping your computer optimized and free of the junk that accumulates from Internet surfing, obsolete apps, and other fragments that clog up your...]]></description>
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        <pubDate>Fri, 08 Apr 2011 12:55:20 -0700</pubDate>
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            <item>
        <title><![CDATA[Five tips for efficient file management in Windows 7]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/five-tips-for-efficient-file-management-in-windows-7/2701737]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[Share these tips with Windows 7 newbies to reduce initial confusion and help them get up to speed quickly.This download is also available as an entry in our Five Tips blog.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/five-tips-for-efficient-file-management-in-windows-7/2701737]]></guid>
        <pubDate>Tue, 08 Mar 2011 10:40:22 -0800</pubDate>
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            <item>
        <title><![CDATA[10 easy ways to speed up an Access database]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-easy-ways-to-speed-up-an-access-database/2562325]]></link>
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        <description><![CDATA[Even your least technical Access users can improve the performance of their databases. Susan Harkins shares some basic tips those users can put to work right away.This download is also available...]]></description>
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        <pubDate>Tue, 22 Feb 2011 16:15:11 -0800</pubDate>
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            <item>
        <title><![CDATA[10 Office tips I learned from readers in 2010]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-office-tips-i-learned-from-readers-in-2010/2386781]]></link>
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        <description><![CDATA[Some of the best information on TechRepublic is sparked by discussions that spring up around a particular tip or technique. Susan Harkins shares a selection of the insights, refinements, and...]]></description>
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        <pubDate>Fri, 07 Jan 2011 08:03:57 -0800</pubDate>
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            <item>
        <title><![CDATA[My 10 favorite Office tips of the year]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/my-10-favorite-office-tips-of-the-year/2371671]]></link>
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        <description><![CDATA[During 2010, Susan Harkins wrote more than 200 tips to help Office users and the techs who support them. To wrap up the year, she's selected 10 of the ones she (and TR members) liked the most.This...]]></description>
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        <pubDate>Thu, 23 Dec 2010 07:45:40 -0800</pubDate>
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        <title><![CDATA[Five tips for editing the Windows registry... safely]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/five-tips-for-editing-the-windows-registry-safely/2314425]]></link>
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        <description><![CDATA[Editing the registry is sometimes the best route to resolving a problem or tweaking Windows to meet your needs. But unless you follow these safety practices, it might be the quickest route to...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/five-tips-for-editing-the-windows-registry-safely/2314425]]></guid>
        <pubDate>Wed, 03 Nov 2010 14:22:29 -0700</pubDate>
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        <title><![CDATA[10 steps to creating an Outlook appointment (without using your mouse)]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-steps-to-creating-an-outlook-appointment-without-using-your-mouse/2299451]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[If you're a diehard keyboard fan, you'll appreciate this mouse-free technique for setting up your Outlook appointments.This download is also available as an entry in our 10 Things blog.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/10-steps-to-creating-an-outlook-appointment-without-using-your-mouse/2299451]]></guid>
        <pubDate>Thu, 21 Oct 2010 08:44:24 -0700</pubDate>
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        <title><![CDATA[Five tips for getting rid of crapware]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/five-tips-for-getting-rid-of-crapware/2294163]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[New computers are being sold with crapware installed. I don't like it. I doubt that you do, either. Here's what we can do about it.This download is also available as an entry in our 10 Things blog.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/five-tips-for-getting-rid-of-crapware/2294163]]></guid>
        <pubDate>Mon, 18 Oct 2010 07:32:37 -0700</pubDate>
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        <title><![CDATA[Support Specialist Tips and Tricks]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/support-specialist-tips-and-tricks/2247235]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[This compilation of TechRepublic articles provides a convenient handbook of guidelines and quick tips to help you solve a wide array of IT support problems. It offers everything from general...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/support-specialist-tips-and-tricks/2247235]]></guid>
        <pubDate>Mon, 04 Oct 2010 12:36:23 -0700</pubDate>
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        <title><![CDATA[10 ways to get more mileage out of Word 2010 templates]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-ways-to-get-more-mileage-out-of-word-2010-templates/2214655]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[Document templates are one of Word's most powerful features. Here are some simple tricks for building templates that will streamline your document tasks. This download is also available as an...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/10-ways-to-get-more-mileage-out-of-word-2010-templates/2214655]]></guid>
        <pubDate>Wed, 29 Sep 2010 12:41:55 -0700</pubDate>
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        <title><![CDATA[10 tips for troubleshooting PC system slowdowns]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-tips-for-troubleshooting-pc-system-slowdowns/2212419]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[When PC performance slows to a crawl, a systematic troubleshooting plan will help you zero in on the cause. Deb Shinder runs through likely culprits and describes steps you can take to improve...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/10-tips-for-troubleshooting-pc-system-slowdowns/2212419]]></guid>
        <pubDate>Mon, 27 Sep 2010 08:05:53 -0700</pubDate>
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        <title><![CDATA[10 steps to setting up page numbering in Word sections]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-steps-to-setting-up-page-numbering-in-word-sections/2192253]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[If you've ever been outfoxed by Word's page numbering options in a multiple-section document, here's good news: Controlling how the pages in each section are numbered is actually pretty easy....]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/10-steps-to-setting-up-page-numbering-in-word-sections/2192253]]></guid>
        <pubDate>Thu, 23 Sep 2010 09:38:01 -0700</pubDate>
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        <title><![CDATA[10 things you can do to protect your Office 2010 files]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-things-you-can-do-to-protect-your-office-2010-files/2143441]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[These days, it's easier than ever to work collaboratively -- but it's also more likely that you'll run into malicious code or have the wrong people access your files. See how Office 2010 has...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/10-things-you-can-do-to-protect-your-office-2010-files/2143441]]></guid>
        <pubDate>Tue, 14 Sep 2010 14:33:21 -0700</pubDate>
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        <title><![CDATA[10 ways to customize Word 2010]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-ways-to-customize-word-2010/2111883]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[The best thing about Word 2010 may be its more flexible -- and customizable -- interface. It ain't pre-Ribbon. But at least you can tweak it to fit your needs in ways Word 2007 doesn't allow.This...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/10-ways-to-customize-word-2010/2111883]]></guid>
        <pubDate>Tue, 31 Aug 2010 09:57:46 -0700</pubDate>
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        <title><![CDATA[10 things your users need to know about Office 2010]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-things-your-users-need-to-know-about-office-2010/1924915]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[Even if your users are familiar with the Office 2007 interface, they're going to have questions about Office 2010 features and functionality. This list will help them find some of the answers on...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/10-things-your-users-need-to-know-about-office-2010/1924915]]></guid>
        <pubDate>Tue, 10 Aug 2010 12:36:32 -0700</pubDate>
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        <title><![CDATA[Top 10 sites to debunk Internet hoaxes]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/top-10-sites-to-debunk-internet-hoaxes/1921769]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[When your users turn into Chicken Little over the latest hoax, scam, rumor, or urban legend, point them to the sites on this list to ease their minds (and preempt a rash of chain mail).This...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/top-10-sites-to-debunk-internet-hoaxes/1921769]]></guid>
        <pubDate>Fri, 06 Aug 2010 15:05:39 -0700</pubDate>
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        <title><![CDATA[10+ things I can never find in Access 2007 and 2010]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-things-i-can-never-find-in-access-2007-and-2010/1918155]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[Even after working a while with Access 2007 or 2010, you may be disoriented if you're used to earlier versions. Susan Harkins offers some help in locating the tools you need.This download is also...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/10-things-i-can-never-find-in-access-2007-and-2010/1918155]]></guid>
        <pubDate>Tue, 03 Aug 2010 13:59:17 -0700</pubDate>
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        <title><![CDATA[10 tweaks to make Office 2010 work the way you want]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-tweaks-to-make-office-2010-work-the-way-you-want/1907161]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[Office 2010 has a lot going for it -- including better customization options. Deb Shinder looks at some tricks for making the new version work the way you want it to.This download is also...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/10-tweaks-to-make-office-2010-work-the-way-you-want/1907161]]></guid>
        <pubDate>Tue, 20 Jul 2010 10:35:36 -0700</pubDate>
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        <title><![CDATA[10 ways Backstage view helps streamline tasks in Office 2010]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-ways-backstage-view-helps-streamline-tasks-in-office-2010/1880339]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[Office 2010 offers an improved, more logical interface for performing common file tasks. Here's a look at where various familiar features are located in Backstage view, along with a few brand new...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/10-ways-backstage-view-helps-streamline-tasks-in-office-2010/1880339]]></guid>
        <pubDate>Thu, 08 Jul 2010 09:27:42 -0700</pubDate>
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        <title><![CDATA[10 QuickBooks issues and how to resolve them]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-quickbooks-issues-and-how-to-resolve-them/1836721]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[When something goes wrong with QuickBooks, the consequences can be pretty dire. Luckily, many common problems are easy to fix -- once you know about them.This download is also available as an...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/10-quickbooks-issues-and-how-to-resolve-them/1836721]]></guid>
        <pubDate>Mon, 07 Jun 2010 11:09:12 -0700</pubDate>
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        <title><![CDATA[10 things I can never find in Word 2007]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-things-i-can-never-find-in-word-2007/1824477]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[If you're not a big fan of the Word 2007 interface, you've come to the right place. Jody Gilbert ferrets out some of the features that used to be at your fingertips.This download is also available...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/10-things-i-can-never-find-in-word-2007/1824477]]></guid>
        <pubDate>Tue, 25 May 2010 12:55:33 -0700</pubDate>
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        <title><![CDATA[10+ mistakes Linux newbies make]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-mistakes-linux-newbies-make/1739677]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[You can make things a lot less frustrating for your new Linux users by helping them avoid these typical rookie mistakes.This download is also available as an entry in our 10 Things blog.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/10-mistakes-linux-newbies-make/1739677]]></guid>
        <pubDate>Thu, 06 May 2010 09:46:37 -0700</pubDate>
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        <title><![CDATA[10 steps to building a custom toolbar in Word]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-steps-to-building-a-custom-toolbar-in-word/1733667]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[This quick tutorial steps through the process of creating a Word toolbar to consolidate particular commands or execute specialized tasks.This download is also available as an entry in our...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/10-steps-to-building-a-custom-toolbar-in-word/1733667]]></guid>
        <pubDate>Mon, 03 May 2010 10:02:56 -0700</pubDate>
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        <title><![CDATA[The 10 most useful Excel keyboard shortcuts]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/the-10-most-useful-excel-keyboard-shortcuts/1702421]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[Why complicate your spreadsheet life with a bunch of tricks you'll never use? These 10 shortcuts will expedite the Excel tasks you perform every day.This download is also available as an entry in...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/the-10-most-useful-excel-keyboard-shortcuts/1702421]]></guid>
        <pubDate>Mon, 05 Apr 2010 09:12:19 -0700</pubDate>
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        <title><![CDATA[10 things to consider when choosing a help desk system]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-things-to-consider-when-choosing-a-help-desk-system/1701307]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[The right help desk system can make all the difference in the success of your firm or IT group. Before you commit to a solution, be sure you've considered all the angles.This download is also...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/10-things-to-consider-when-choosing-a-help-desk-system/1701307]]></guid>
        <pubDate>Fri, 02 Apr 2010 08:41:15 -0700</pubDate>
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            <item>
        <title><![CDATA[10 steps to creating a numbered heading style in Word]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-steps-to-creating-a-numbered-heading-style-in-word/1685459]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[If you want to incorporate automatic numbering in your document headings, the quickest and most foolproof route is to create a custom style.This download is also available as an entry in our 10...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/10-steps-to-creating-a-numbered-heading-style-in-word/1685459]]></guid>
        <pubDate>Tue, 30 Mar 2010 12:31:15 -0700</pubDate>
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        <title><![CDATA[User satisfaction survey]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/user-satisfaction-survey/1625547]]></link>
        <s:doctype><![CDATA[Tools & Templates]]></s:doctype>
        <description><![CDATA[Surveys offer an excellent way to determine the level of end-user satisfaction, but to get accurate and useful results, you need a clear and simple assessment form. This survey includes a mix of...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/user-satisfaction-survey/1625547]]></guid>
        <pubDate>Fri, 12 Mar 2010 12:42:59 -0800</pubDate>
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        <title><![CDATA[10 steps to beating Excel's character limit for headers and footers]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-steps-to-beating-excels-character-limit-for-headers-and-footers/1589347]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[Excel restricts the amount of text you can place into its headers and footers. Here's a quick way to outfox it.This download is also available as an entry in our 10 Things blog.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/10-steps-to-beating-excels-character-limit-for-headers-and-footers/1589347]]></guid>
        <pubDate>Tue, 02 Mar 2010 07:46:20 -0800</pubDate>
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        <title><![CDATA[10 things you shouldn't do when working with an upset customer]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-things-you-shouldnt-do-when-working-with-an-upset-customer/1492673]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[Nobody likes dealing with an angry user, but it comes with the tech territory. Here are a few ways to keep things from going from bad to worse.This download is also available as an entry in our 10...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/10-things-you-shouldnt-do-when-working-with-an-upset-customer/1492673]]></guid>
        <pubDate>Mon, 08 Feb 2010 06:57:52 -0800</pubDate>
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