- Subscribe to this page:
- RSS
- Email Alert
help desk
(164 results)-
Downloads
How do I... Select records for a dynamic label report in Access?
Nov 2007
Generating reports is a big part of most database applications. Generally, a query or filter does a good job of passing only the data you want to see to the report. But it isn't always that easy....
Provided by Susan Harkins
-
Downloads
37 keyboard shortcuts for moving faster in the Visual Basic Editor
Aug 2009
The Visual Basic Editor (VBE) is the development environment in the Microsoft Office applications. These keyboard shortcuts will help you work more efficiently while entering, viewing, and editing...
Provided by Susan Harkins
-
Downloads
Avoid import glitches when bringing Excel data into Access
Sep 2009
Importing data from Excel to Access can be somewhat dicey. These pointers will help you prepare your data and sidestep common import problems.This download is also available as an entry in our...
Provided by Susan Harkins
-
Downloads
Anatomy of an Excel formula: Use built-in functions to calculate answers
Aug 2005
Sometimes we take for granted what users know. While Microsoft Excel may be familiar to you, if you are on a help desk you will have to explain how the application works to users that fall within...
Provided by TechRepublic
-
Downloads
Anatomy of Excel data analysis: Achieve better information organization with subtotals
Nov 2005
Sometimes we take for granted what users know. While Microsoft Excel may be familiar to you, if you are on a help desk you will have to explain how the application works to users that fall within...
Provided by TechRepublic
-
Downloads
TechRepublic Real World Guide: Improving Help Desk Service Levels
Aug 2005
The TechRepublic Real World Guide: Improving Help Desk Service Levels collects proven recommendations for developing proper end user-support ratios, establishing policies for communicating with...
Provided by TechRepublic
-
Downloads
10 steps to building a custom toolbar in Word
May 2010
This quick tutorial steps through the process of creating a Word toolbar to consolidate particular commands or execute specialized tasks.This download is also available as an entry in our...
Provided by Susan Harkins
-
Downloads
Top 10 sites to debunk Internet hoaxes
Aug 2010
When your users turn into Chicken Little over the latest hoax, scam, rumor, or urban legend, point them to the sites on this list to ease their minds (and preempt a rash of chain mail).This...
Provided by Tim Malone
-
Downloads
My 10 favorite Office tips of the year
Dec 2010
During 2010, Susan Harkins wrote more than 200 tips to help Office users and the techs who support them. To wrap up the year, she's selected 10 of the ones she (and TR members) liked the most.This...
Provided by Susan Harkins
-
Downloads
10 new Office 2007 interface elements (and what they're really called)
Jun 2007
Office 2007's redesigned interface includes a number of brand-new elements, and more than a few users are scratching their heads over the purpose of various tools, how they're used, and even what...
Provided by Jody Gilbert
-
Downloads
How do I... Create custom toolbar buttons in Outlook?
Oct 2007
Running a macro is simple: Select Tools | Macros, choose Macros from the resulting submenu, select the macro you want to run, and click Run. Simple, yes. Efficient, no. You could complete some...
Provided by Susan Harkins
-
Downloads
10+ ways to help your help desk (and therefore yourself)
Jul 2008
If you're a go-to resource for your organization's help desk, you can make your job easier by making their job easier. Calvin Sun looks at some things you can do to make help desk operations go...
Provided by Calvin Sun
-
Downloads
How do I... Put a Microsoft PowerPoint presentation on a CD?
Sep 2006
If you've ever tried to transport or share a Microsoft PowerPoint presentation only to discover that essential pieces were missing and it wouldn't run properly, you'll appreciate the convenience...
Provided by Steven Pittsley
-
Downloads
10 ways to convince your staff to use the help desk
Feb 2008
Convincing users to turn to the help desk for support can be an uphill battle. But if you strive to build rapport and improve your methods of client interaction, users will begin to feel...
Provided by Jeff Dray
-
Downloads
10 technology traps your users should watch out for
Jan 2010
We take certain best practices for granted, but users who don't know any better often create problems for themselves. This list will help steer them away from common pitfalls. This download is...
Provided by Calvin Sun
-
Downloads
10 steps to beating Excel's character limit for headers and footers
Mar 2010
Excel restricts the amount of text you can place into its headers and footers. Here's a quick way to outfox it.This download is also available as an entry in our 10 Things blog.
Provided by Susan Harkins
-
Downloads
Build a knowledge base that streamlines your support operations
Dec 2006
It's senseless to invest a lot of time working out the solution to a problem without recording your findings for others to use when similar problems occur. Even a homemade knowledge base will make...
Provided by Jeff Dray
-
Downloads
Remove field codes from Word documents with this handy macro
Mar 2007
Users sometimes need to clean up a Word document so they can send it to a production system or other publication platform without problematic elements like field codes. The Replace command can get...
Provided by Susan Harkins
-
Downloads
SolutionBase: Create custom Help files with Help Publisher for FrontPage
Apr 2007
Documentation can be dull. You can make documentation for your users easier to use, more useful, and easier to distribute by using Help files tailored for your organization. Here's how to use Help...
Provided by Greg Shultz
-
Downloads
10 signs that you aren't cut out to be a support tech
Aug 2007
So you want to be a computer support technician. Or perhaps you are one already, but you can't decide whether you're just having a bad week or you're really not cut out for the job.The ability to...
Provided by Becky Roberts
-
Downloads
10+ tips for boosting your Word 2007 productivity
Oct 2007
If your users have recently made the jump to Word 2007 -- or an upgrade is just around the corner -- you could be in for a lot of hand-holding. This collection of tips from our Office Suite...
Provided by Mary Ann Richardson
-
Downloads
Return to the record you were working on when you reopen an Access form
Aug 2008
If you get interrupted while working on a record in an Access form, finding your way back to it can be time-consuming. Here are two ways to bookmark the current record so that you can hop straight...
Provided by Susan Harkins
-
Downloads
IT pros sound off on job-related health risks
Oct 2008
In August 2008, we surveyed 3,599 TechRepublic members to learn about the health and safety concerns they face on the job as IT professionals. We're quite familiar with some of these dangers,...
Provided by TechRepublic
-
Downloads
10 things to check before you start working on the help desk
Nov 2008
If you're getting ready to jump into the help desk fray, you'll probably want to iron out a few things first. Veteran tech Jeff Dray learned this the hard way, and he shares some advice on what...
Provided by Jeff Dray
-
Downloads
Anatomy of an Excel Workbook: Build a foundation for success by mastering user fundamentals
Aug 2005
Sometimes we take for granted what users know. While Microsoft Excel may be familiar to you, if you are on a help desk you will have to explain how the application works to users that fall within...
Provided by TechRepublic
-
Downloads
10 tricks for working more effectively in PowerPoint
Nov 2007
PowerPoint is a powerful presentation package, but most of us don't use it often enough to learn its many timesaving tricks. The good news is that you don't have to be an expert to get more...
Provided by Susan Harkins
-
Downloads
60 keyboard shortcuts to move faster in Microsoft Internet Explorer 7
Aug 2006
Keyboard shortcuts can shave a lot of time off the process of performing various tasks in Microsoft Internet Explorer 7. This list includes all the basics, along with some specialized tricks that...
Provided by TechRepublic
-
Book chapters
Troubleshoot Windows XP and Windows applications
Apr 2006
This sample chapter, taken from Leo Laporte's PC Help Desk, offers troubleshooting solutions for Windows XP and Windows applications. This sample chapter, taken from Leo Laporte's PC Help Desk,...
Provided by Que Publishing
-
Downloads
Require help desk analysts to make the most of down time
May 2006
During this 16-minute podcast, help desk guru Jeff Davis and TechRepublic Section Editor Bill Detwiler explore the issue of help desk time management. Should help desk analysts be allowed to do...
Provided by TechRepublic
-
Downloads
TechRepublic Pro's Business Case Template: New Help Desk/Support Staff
Feb 2006
The support and help desk staff serves critical functions within organizations. Whether a firm operates as a nonprofit entity, small business, medium-size enterprise, or global multinational...
Provided by TechRepublic Pro
-
Downloads
10 ways Backstage view helps streamline tasks in Office 2010
Jul 2010
Office 2010 offers an improved, more logical interface for performing common file tasks. Here's a look at where various familiar features are located in Backstage view, along with a few brand new...
Provided by Katherine Murray
-
Downloads
10 things you can do to protect your Office 2010 files
Sep 2010
These days, it's easier than ever to work collaboratively -- but it's also more likely that you'll run into malicious code or have the wrong people access your files. See how Office 2010 has...
Provided by Katherine Murray
-
Downloads
Ask the right kind of question to get the right kind of answer
Jul 2007
Open questions, closed questions, concern-based questions, obvious questions -- all legitimate strategies for getting information, but each serves a specialized purpose. Calvin Sun looks at some...
Provided by Calvin Sun
-
Downloads
How do I... return a unique list in Excel?
Aug 2007
Excel's filter feature can create a quick list of existing data consisting of unique items. Office expert Susan Harkins demonstrates a couple of ways to produce such a list manually and then shows...
Provided by Susan Harkins
-
Downloads
10 tips to help your Outlook users work more efficiently
Sep 2007
Outlook might be the busiest application in the Office suite because it does so much. But the downside of all that functionality is that easy tasks aren't always intuitive, and some menu commands...
Provided by Susan Harkins
-
Book chapters
Get relief from the burden of e-mail
Sep 2008
E-mail can overwhelm your inbox and kill your productivity if it gets out of hand. This chapter from Take back your life!: Using Microsoft Office Outlook 2007 to Get Organized and Stay Organized...
Provided by Microsoft Press
-
Downloads
Create a custom Word table style for instant formatting
Oct 2008
Word 2003 offers a gallery of Table AutoFormat styles -- but they may not always suit your needs. See how to build your own style to quickly make tables look exactly the way you want.This download...
Provided by Jody Gilbert
-
Downloads
Working more efficiently with Word 2007's new building blocks
Feb 2009
With Word 2007's building blocks, you can assemble consistently formatted documents in a snap. Susan Harkins explains how to use built-in elements, such as headers, footers, and cover pages, and...
Provided by Susan Harkins
-
Downloads
Avoid costly errors by verifying cross-foot results in Excel
Apr 2009
Cross-footing can help keep your worksheet healthy, but comparing subtotals can only go so far. See how a simple IF function can alert you to problems with your data.This download is also...
Provided by Susan Harkins
-
Downloads
Anatomy of Excel formatting: Make better spreadsheet presentations - part 4
Oct 2005
Sometimes we take for granted what users know. While Microsoft Excel may be familiar to you, if you are on a help desk you will have to explain how the application works to users that fall within...
Provided by TechRepublic
-
Book chapters
Get relief from the burden of e-mail
Sep 2008
E-mail can overwhelm your inbox and kill your productivity if it gets out of hand. This chapter from Take back your life!: Using Microsoft Office Outlook 2007 to Get Organized and Stay Organized...
Provided by Microsoft Press
-
Downloads
Return to the record you were working on when you reopen an Access form
Aug 2008
If you get interrupted while working on a record in an Access form, finding your way back to it can be time-consuming. Here are two ways to bookmark the current record so that you can hop straight...
Provided by Susan Harkins
-
Downloads
10+ ways to help your users transition to Word 2007
Aug 2008
If you're one Word 2007 support call away from a nervous breakdown, these tips may help. Susan Harkins addresses the most common areas of confusion and offers practical advice for helping users...
Provided by Susan Harkins
-
Downloads
What IT pros should know about exposure to hazardous materials
Aug 2008
From circuit boards to monitors to batteries to cables, toxic substances pose a very real threat to those who work with computer equipment. Here are some hazmat basics that every IT pro should be...
Provided by Deb Shinder
-
Book chapters
Practical tips for working with Word 2007 documents
Aug 2008
Once you get past the initial learning curve, you can hone your Word 2007 skills for more power and efficiency. This sample chapter from Tricks of the Microsoft Office 2007 Gurus introduces a...
Provided by Que Publishing
-
Downloads
10 ways to help your users enhance their online credibility
Aug 2008
Your users may not know how to achieve the best results from their online interactions. These pointers will introduce them to best practices and help them avoid missteps like linkjacking and...
Provided by Calvin Sun
-
Downloads
10+ ways to help your help desk (and therefore yourself)
Jul 2008
If you're a go-to resource for your organization's help desk, you can make your job easier by making their job easier. Calvin Sun looks at some things you can do to make help desk operations go...
Provided by Calvin Sun
-
Downloads
10 ways for support techs to stay healthy and safe on the job
Apr 2008
As winter gives way to spring, many people are struggling into work with colds and influenza, which they may pass along to co-workers -- and to you. In fact, as a deskside tech person, you could...
Provided by Jeff Dray
-
Downloads
60 indispensable Microsoft Word tips
Mar 2008
No matter how long you've been using Word, you can always learn new techniques to help you work faster and smarter. The tips and tricks in this updated collection cover Word 97, 2000, 2002 (XP),...
Provided by TechRepublic
-
Downloads
10 ways to improve your deskside manner
Mar 2008
When you go out of the office and meet a customer to resolve a fault or issue, using soft skills can help get the customer on your side. It's a given that you will have the technical skills, or...
Provided by Jeff Dray
-
Downloads
10 ways to convince your staff to use the help desk
Feb 2008
Convincing users to turn to the help desk for support can be an uphill battle. But if you strive to build rapport and improve your methods of client interaction, users will begin to feel...
Provided by Jeff Dray
-
Downloads
10+ lesser-known shortcutsfor formatting Word text
Feb 2008
Your users probably have a few favorite keyboard shortcuts for formatting text, like Ctrl + B for applying boldface, Ctrl + I for applying italics, Ctrl + U for underlining, and maybe Ctrl + L to...
Provided by Jody Gilbert
-
Downloads
10 ways to get more mileage out of PowerPoint
Jan 2008
Microsoft Office users know that PowerPoint is a powerful presentation package, but some of them find it easier to write the content than to create and deliver the final show. The truth is that...
Provided by Susan Harkins
-
Downloads
TechRepublic's Geek Gift Guide 2007
Dec 2007
Geeks love to give and receive gadgets, but what are the best and most geeky gifts of 2007? TechRepublic has brought together reviews and photos of some of the best geek gifts on the market. From...
Provided by TechRepublic
-
Downloads
10 small IT projects you can do during holiday slow times
Dec 2007
During the short week before the New Year's holiday, you may get a chance to tackle some tasks that you normally wouldn't have time for. Most organizations have a slower week if the office is...
Provided by Rick Vanover
-
Downloads
10 tricks for working more effectively in PowerPoint
Nov 2007
PowerPoint is a powerful presentation package, but most of us don't use it often enough to learn its many timesaving tricks. The good news is that you don't have to be an expert to get more...
Provided by Susan Harkins
-
Downloads
How do I... Group an Access report by the results of an expression?
Nov 2007
Grouped reports are easy to create, but sometimes you need more than the built-in settings. Grouping by an expression that references the report's data does more than group the data in a unique...
Provided by Susan Harkins
-
Downloads
How do I... Select records for a dynamic label report in Access?
Nov 2007
Generating reports is a big part of most database applications. Generally, a query or filter does a good job of passing only the data you want to see to the report. But it isn't always that easy....
Provided by Susan Harkins
-
Downloads
76 keyboard shortcuts for moving faster in Windows Vista
Oct 2007
Microsoft has provided a huge number of keyboard shortcuts to make interaction with Windows Vista easier for those who would rather rely on the keyboard than the mouse. Scott Lowe put together...
Provided by Scott Lowe
-
Downloads
Find it in Word 2007: Change Case
Oct 2007
Word's Change Case feature has long been one of its handiest devices. It's not smart enough to apply true title case (where articles and prepositions are left uncapitalized), but it will still...
Provided by Jody Gilbert
-
Downloads
How do I... Use quick flags to keep up with all that Outlook 2003 e-mail?
Oct 2007
Any trick or tool that helps you organize your work, your day, or even your life, has to make things easier. Outlook isn't a personal information manager (PIM), but you can use it to organize some...
Provided by Susan Harkins
-
Downloads
How do I... Set my own default file locations in Word 2007?
Oct 2007
Out of the box, Word 2007 is set to save documents and user templates in standard locations. If that works for you, you're all set. But if you'd prefer to keep documents and/or user templates in a...
Provided by Jody Gilbert
-
Downloads
10+ tips for boosting your Word 2007 productivity
Oct 2007
If your users have recently made the jump to Word 2007 -- or an upgrade is just around the corner -- you could be in for a lot of hand-holding. This collection of tips from our Office Suite...
Provided by Mary Ann Richardson
-
Downloads
How do I... Create custom toolbar buttons in Outlook?
Oct 2007
Running a macro is simple: Select Tools | Macros, choose Macros from the resulting submenu, select the macro you want to run, and click Run. Simple, yes. Efficient, no. You could complete some...
Provided by Susan Harkins
-
Downloads
10 ways to customize Outlook menus and toolbars
Oct 2007
Outlook comes with two types of built-in command bar objects, the Menu Bar and toolbars. Only one Menu Bar is allowed, but you can customize both it and the built-in toolbars. In addition, you can...
Provided by Susan Harkins
-
Downloads
How do I... Edit SharePoint documents using Outlook 2007?
Sep 2007
With Microsoft Office SharePoint Server (MOSS) 2007 and Outlook 2007, you can now incorporate SharePoint into your offline routine. By connecting a SharePoint library to Outlook, you can edit...
Provided by Tiffany Songvilay
-
Downloads
10 tips to help your Outlook users work more efficiently
Sep 2007
Outlook might be the busiest application in the Office suite because it does so much. But the downside of all that functionality is that easy tasks aren't always intuitive, and some menu commands...
Provided by Susan Harkins
-
Downloads
10 tips for helping users secure their Outlook data
Sep 2007
Your users probably understand the importance of safeguarding the data on their computers. But they don't always realize that some of that data is contained in Outlook. Here are a few suggestions...
Provided by Susan Harkins
-
Downloads
Support Professional's User Administration Tool Kit
Sep 2007
Support Professional's User Administration Tool Kit collects the account, asset, and policy tools and templates that small and medium businesses require to efficiently manage day-to-day end user...
Provided by TechRepublic Pro
-
Downloads
10 ways to format Excel data so that people can actually understand it
Aug 2007
Worksheet data can be hard to decipher if it's not formatted clearly or presented well. Office expert Katherine Murray offers a list of tips to help you make sure your worksheet data conveys the...
Provided by Katherine Murray
-
Downloads
10 signs that you aren't cut out to be a support tech
Aug 2007
So you want to be a computer support technician. Or perhaps you are one already, but you can't decide whether you're just having a bad week or you're really not cut out for the job.The ability to...
Provided by Becky Roberts
-
Downloads
TechRepublic Field Manual
Aug 2007
This collection of TechRepublic content is especially designed to go on the road with you. Designed to fit on any USB key, the information in this download contains the information you need when...
Provided by TechRepublic Pro
-
Downloads
How do I... return a unique list in Excel?
Aug 2007
Excel's filter feature can create a quick list of existing data consisting of unique items. Office expert Susan Harkins demonstrates a couple of ways to produce such a list manually and then shows...
Provided by Susan Harkins
-
Downloads
10 things you can do to give your PowerPoint presentations a heartbeat
Jul 2007
Your presentations always influence others to take some kind of action. The action might be to listen carefully and learn new information or it might be to drift off toward Dreamworld. The way in...
Provided by Katherine Murray
-
Downloads
Ask the right kind of question to get the right kind of answer
Jul 2007
Open questions, closed questions, concern-based questions, obvious questions -- all legitimate strategies for getting information, but each serves a specialized purpose. Calvin Sun looks at some...
Provided by Calvin Sun
-
Downloads
10 annoying Word features (and how to turn them off)
Jul 2007
One of the most common complaints about Microsoft Word is its insistence on taking control of the wheel. Many users get completely blindsided by some of Word's automatic changes, and even the more...
Provided by Jody Gilbert
-
Downloads
How do I... Remove misspelled words from the custom dictionary in Office 2003 or 2007?
Jun 2007
The Office custom dictionary is a great timesaver, allowing you to store terms you don't want the spell-checker to flag as unrecognized. But if you accidentally add a misspelled word, you're...
Provided by Jody Gilbert
-
Downloads
How do I... fill Word form fields with Access data?
Jun 2007
Filling a Word form with Access data can be useful when you need to use Word's formatting features to present that data in just the right way. Fortunately, the process is simple, whether sharing...
Provided by Susan Harkins
-
Downloads
5 reasons customers get grumpy (and one way to deal with them)
Jun 2007
We've all faced our share of unpleasant, quarrelsome customers. They're a fact of help desk life. But as seasoned tech Jeff Dray observes, it helps to know why those customers are grumpy, so that...
Provided by Jeff Dray
-
Downloads
How do I... remove the built-in icons from the Office My Places bar?
Jun 2007
Office 2003's My Places bar makes it easy to add or remove custom icons. But getting rid of seldom-used built-in icons requires a trip to the registry. Here's a rundown of the steps you can follow...
Provided by Susan Harkins
-
Downloads
Support Professional's User Administration Tool Kit
Sep 2007
Support Professional's User Administration Tool Kit collects the account, asset, and policy tools and templates that small and medium businesses require to efficiently manage day-to-day end user...
Provided by TechRepublic Pro
-
Downloads
10 tips for helping users secure their Outlook data
Sep 2007
Your users probably understand the importance of safeguarding the data on their computers. But they don't always realize that some of that data is contained in Outlook. Here are a few suggestions...
Provided by Susan Harkins
-
Downloads
10 tips to help your Outlook users work more efficiently
Sep 2007
Outlook might be the busiest application in the Office suite because it does so much. But the downside of all that functionality is that easy tasks aren't always intuitive, and some menu commands...
Provided by Susan Harkins
-
Downloads
How do I... Edit SharePoint documents using Outlook 2007?
Sep 2007
With Microsoft Office SharePoint Server (MOSS) 2007 and Outlook 2007, you can now incorporate SharePoint into your offline routine. By connecting a SharePoint library to Outlook, you can edit...
Provided by Tiffany Songvilay
-
Downloads
10 ways to customize Outlook menus and toolbars
Oct 2007
Outlook comes with two types of built-in command bar objects, the Menu Bar and toolbars. Only one Menu Bar is allowed, but you can customize both it and the built-in toolbars. In addition, you can...
Provided by Susan Harkins
-
Downloads
How do I... Create custom toolbar buttons in Outlook?
Oct 2007
Running a macro is simple: Select Tools | Macros, choose Macros from the resulting submenu, select the macro you want to run, and click Run. Simple, yes. Efficient, no. You could complete some...
Provided by Susan Harkins
-
Downloads
10+ tips for boosting your Word 2007 productivity
Oct 2007
If your users have recently made the jump to Word 2007 -- or an upgrade is just around the corner -- you could be in for a lot of hand-holding. This collection of tips from our Office Suite...
Provided by Mary Ann Richardson
-
Downloads
How do I... Set my own default file locations in Word 2007?
Oct 2007
Out of the box, Word 2007 is set to save documents and user templates in standard locations. If that works for you, you're all set. But if you'd prefer to keep documents and/or user templates in a...
Provided by Jody Gilbert
-
Downloads
How do I... Use quick flags to keep up with all that Outlook 2003 e-mail?
Oct 2007
Any trick or tool that helps you organize your work, your day, or even your life, has to make things easier. Outlook isn't a personal information manager (PIM), but you can use it to organize some...
Provided by Susan Harkins
-
Downloads
Find it in Word 2007: Change Case
Oct 2007
Word's Change Case feature has long been one of its handiest devices. It's not smart enough to apply true title case (where articles and prepositions are left uncapitalized), but it will still...
Provided by Jody Gilbert
-
Downloads
LogMeIn: Instant, Anywhere Remote Support
Sep 2012
LogMeIn Rescue lets IT do more. With Rescue, you can quickly access, diagnose and solve IT problems anywhere, worldwide. The result: Improved productivity, higher customer satisfaction and more...
Provided by LogMeIn
-
Downloads
Fix Computer Issues Fast with GoToAssist Remote Support by Citrix
Oct 2012
Citrix GoToAssist lets you quickly access customers' machines online, so you can use your expertise to fix a technical problem instantly. The GoToAssist platform offers 3 essential cloud-based...
Provided by Citrix Online
-
Downloads
76 keyboard shortcuts for moving faster in Windows Vista
Oct 2007
Microsoft has provided a huge number of keyboard shortcuts to make interaction with Windows Vista easier for those who would rather rely on the keyboard than the mouse. Scott Lowe put together...
Provided by Scott Lowe
-
Downloads
Free LabTech Remote Montoring & Management Trial
Nov 2012
Whether you are a one-man break-fix shop or an established IT managed service provider (MSP), the LabTech remote monitoring and management (RMM) solution will drastically improve your efficiency...
Provided by LabTech Software
-
Downloads
How do I... Group an Access report by the results of an expression?
Nov 2007
Grouped reports are easy to create, but sometimes you need more than the built-in settings. Grouping by an expression that references the report's data does more than group the data in a unique...
Provided by Susan Harkins
-
Downloads
TechRepublic's Geek Gift Guide 2007
Dec 2007
Geeks love to give and receive gadgets, but what are the best and most geeky gifts of 2007? TechRepublic has brought together reviews and photos of some of the best geek gifts on the market. From...
Provided by TechRepublic
-
Downloads
10 ways to get more mileage out of PowerPoint
Jan 2008
Microsoft Office users know that PowerPoint is a powerful presentation package, but some of them find it easier to write the content than to create and deliver the final show. The truth is that...
Provided by Susan Harkins
-
Downloads
10+ lesser-known shortcutsfor formatting Word text
Feb 2008
Your users probably have a few favorite keyboard shortcuts for formatting text, like Ctrl + B for applying boldface, Ctrl + I for applying italics, Ctrl + U for underlining, and maybe Ctrl + L to...
Provided by Jody Gilbert
-
Downloads
10 ways to improve your deskside manner
Mar 2008
When you go out of the office and meet a customer to resolve a fault or issue, using soft skills can help get the customer on your side. It's a given that you will have the technical skills, or...
Provided by Jeff Dray
-
Downloads
10 ways for support techs to stay healthy and safe on the job
Apr 2008
As winter gives way to spring, many people are struggling into work with colds and influenza, which they may pass along to co-workers -- and to you. In fact, as a deskside tech person, you could...
Provided by Jeff Dray
-
Downloads
10+ ways to help your help desk (and therefore yourself)
Jul 2008
If you're a go-to resource for your organization's help desk, you can make your job easier by making their job easier. Calvin Sun looks at some things you can do to make help desk operations go...
Provided by Calvin Sun
-
Downloads
10 ways to help your users enhance their online credibility
Aug 2008
Your users may not know how to achieve the best results from their online interactions. These pointers will introduce them to best practices and help them avoid missteps like linkjacking and...
Provided by Calvin Sun
-
Book chapters
Practical tips for working with Word 2007 documents
Aug 2008
Once you get past the initial learning curve, you can hone your Word 2007 skills for more power and efficiency. This sample chapter from Tricks of the Microsoft Office 2007 Gurus introduces a...
Provided by Que Publishing
-
Downloads
What IT pros should know about exposure to hazardous materials
Aug 2008
From circuit boards to monitors to batteries to cables, toxic substances pose a very real threat to those who work with computer equipment. Here are some hazmat basics that every IT pro should be...
Provided by Deb Shinder
-
Downloads
10+ ways to help your users transition to Word 2007
Aug 2008
If you're one Word 2007 support call away from a nervous breakdown, these tips may help. Susan Harkins addresses the most common areas of confusion and offers practical advice for helping users...
Provided by Susan Harkins
-
Downloads
Return to the record you were working on when you reopen an Access form
Aug 2008
If you get interrupted while working on a record in an Access form, finding your way back to it can be time-consuming. Here are two ways to bookmark the current record so that you can hop straight...
Provided by Susan Harkins
-
Book chapters
Get relief from the burden of e-mail
Sep 2008
E-mail can overwhelm your inbox and kill your productivity if it gets out of hand. This chapter from Take back your life!: Using Microsoft Office Outlook 2007 to Get Organized and Stay Organized...
Provided by Microsoft Press
-
Book chapters
Break PowerPoint bad habits and build truly useful presentations
Sep 2008
Communications expert Cliff Atkinson integrates learning theory with PowerPoint 2007 nuts-and-bolts in his book Beyond Bullet Points: Using Microsoft Office PowerPoint 2007 to Create Presentations...
Provided by Microsoft Press
-
Downloads
Generate a descending-order numbered list in Word
Sep 2008
Word can't automatically produce a numbered list that counts down instead of up. But with the help of a bookmark and some fields, you can work around that limitation.This download is also...
Provided by Susan Harkins
-
Downloads
IT pros sound off on job-related health risks
Oct 2008
In August 2008, we surveyed 3,599 TechRepublic members to learn about the health and safety concerns they face on the job as IT professionals. We're quite familiar with some of these dangers,...
Provided by TechRepublic
-
Downloads
Create a custom Word table style for instant formatting
Oct 2008
Word 2003 offers a gallery of Table AutoFormat styles -- but they may not always suit your needs. See how to build your own style to quickly make tables look exactly the way you want.This download...
Provided by Jody Gilbert
-
Downloads
10+ ways to help your users transition to Outlook 2007
Oct 2008
Unlike the other Office 2007 apps, the Outlook 2007 interface isn't likely to throw users into a panic. But you'll still need to help them get up to speed with new features and show them how to...
Provided by Susan Harkins
-
Downloads
10 things to check before you start working on the help desk
Nov 2008
If you're getting ready to jump into the help desk fray, you'll probably want to iron out a few things first. Veteran tech Jeff Dray learned this the hard way, and he shares some advice on what...
Provided by Jeff Dray
-
Downloads
10 commands you may want to add to the Office 2007 Quick Access Toolbar
Nov 2008
If the Office 2007 Ribbon has you pulling your hair out, a little customization may ease the pain. Susan Harkins explains how to put your frequently needed or hard to find items on the Quick...
Provided by Susan Harkins
-
Downloads
10 tips for boosting your Excel 2007 productivity
Dec 2008
If your users have recently made the jump to Excel 2007 -- or an upgrade is just around the corner -- you could be in for a lot of hand-holding. This collection of tips from our Office Suite...
Provided by Mary Ann Richardson
-
Downloads
10+ air travel tips for IT pros
Jan 2009
Flying has become trickier than it once was -- especially if you're packing a laptop and other electronic gadgetry. Here's some basic advice, along with a few pointers for traveling techs, to help...
Provided by Susan Harkins
-
Downloads
The 10 most useful Word shortcuts
Jan 2009
How many Word shortcuts do you remember and use on a regular basis? Fifty? Twenty? How about just 10 solid go-to shortcuts like these?This download is also available as an entry in our 10 Things blog.
Provided by Jody Gilbert
-
Downloads
10 ways to help users transition to Linux
Jan 2009
There's no reason why switching to Linux should be traumatic for your users (or stressful for you). As Jack Wallen explains, you can set them up to succeed if you approach things the right...
Provided by Jack Wallen
-
Downloads
Use Excel's Text To Columns command to separate first and last names
Feb 2009
If you need to split a list of names into two columns, you don't have to do it manually. See how this Excel wizard can quickly knock out the task for you.This download is also available as an...
Provided by Mary Ann Richardson
-
Downloads
Working more efficiently with Word 2007's new building blocks
Feb 2009
With Word 2007's building blocks, you can assemble consistently formatted documents in a snap. Susan Harkins explains how to use built-in elements, such as headers, footers, and cover pages, and...
Provided by Susan Harkins
