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help desk
(164 results)-
Downloads
10 common user questions - and some analogies that help clear things up
Dec 2009
Sometimes, the only way to help users grasp a tech concept is to throw them a lifeline to something they already understand. Here are some field-tested analogies from TechRepublic members.This...
Provided by Jaime Henriquez
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Downloads
Track turnover in your organization with an employee separation checklist
Sep 2000
Keep track of employee turnover in your organization with a customizable checklist. Turnover is a fact of life in the corporate environment. Keeping tabs on the flow can be simplified with a...
Provided by TechRepublic
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Downloads
Add a looping introduction to a PowerPoint presentation
Nov 2008
You can set up your slideshows to include a little preview presentation that will help prime your audience for the main event. Susan Harkins demonstrates this simple but highly effective...
Provided by Susan Harkins
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Downloads
10 ways to improve your deskside manner
Mar 2008
When you go out of the office and meet a customer to resolve a fault or issue, using soft skills can help get the customer on your side. It's a given that you will have the technical skills, or...
Provided by Jeff Dray
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Downloads
Track turnover in your organization with an employee separation checklist
Sep 2000
Keep track of employee turnover in your organization with a customizable checklist. Turnover is a fact of life in the corporate environment. Keeping tabs on the flow can be simplified with a...
Provided by TechRepublic
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Downloads
Anatomy of an Excel Workbook: Build a foundation for success by mastering user fundamentals
Aug 2005
Sometimes we take for granted what users know. While Microsoft Excel may be familiar to you, if you are on a help desk you will have to explain how the application works to users that fall within...
Provided by TechRepublic
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Downloads
Prioritize help desk requests with this call-level chart
Sep 2005
Both large and small IT shops can benefit from using a call-level plan to improve staff productivity and user satisfaction. To help you create such a plan, we've developed this sample call level...
Provided by TechRepublic
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Downloads
Anatomy of an Excel formula: Use built-in functions to calculate answers
Aug 2005
Sometimes we take for granted what users know. While Microsoft Excel may be familiar to you, if you are on a help desk you will have to explain how the application works to users that fall within...
Provided by TechRepublic
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Downloads
Five tips for getting rid of crapware
Oct 2010
New computers are being sold with crapware installed. I don't like it. I doubt that you do, either. Here's what we can do about it.This download is also available as an entry in our 10 Things blog.
Provided by Michael Kassner
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Downloads
10 things I can never remember how to do in Excel
Dec 2009
If your Excel skills are perennially rusty, this cheat sheet will help you knock out basic tasks without forcing you to scramble back up the learning curve. This download is also an entry in our...
Provided by Jody Gilbert
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Downloads
10 things to check before you start working on the help desk
Nov 2008
If you're getting ready to jump into the help desk fray, you'll probably want to iron out a few things first. Veteran tech Jeff Dray learned this the hard way, and he shares some advice on what...
Provided by Jeff Dray
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Downloads
10 things you can do to give your PowerPoint presentations a heartbeat
Jul 2007
Your presentations always influence others to take some kind of action. The action might be to listen carefully and learn new information or it might be to drift off toward Dreamworld. The way in...
Provided by Katherine Murray
