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itil
(10 results)-
Downloads
Is ITIL certification worth the time and cost?
Feb 2010
The ITIL certification asks a fairly hefty price in terms of time and money (thousands of dollars). Is it worth it?
Provided by Toni Bowers
-
Downloads
Seven keys to implementing an ITIL framework
Aug 2005
The IT Infrastructure Library, a group of standards for service, has gained acceptance as a nonproprietary framework for IT projects. Here's a look at how you can integrate ITIL into your...
Provided by TechRepublic
-
Downloads
Required reading for help desk managers
Jun 2005
The books on our required reading list for help desk managers offer valuable information for new IT managers and seasoned leaders. Compiled by an IT veteran with 10 years management experience,...
Provided by TechRepublic
-
Downloads
Learn how ITIL can benefit your organization
Aug 2005
More than 10,000 organizations worldwide have adopted ITIL. Find out why you may want to follow suit with your own ITIL implementation. The IT Infrastructure Library (ITIL) is a set of...
Provided by TechRepublic
-
Downloads
Eight practical tips to improve configuration management
May 2005
Configuration management is defined as ensuring that the inter-relationships of hardware and software are accurately documented, and it's an essential aspect of maintaining infrastructure systems....
Provided by TechRepublic
-
Downloads
10 things you should know about ITIL
Nov 2006
These days, you're likely to hear the term ITIL bandied about in many IT circles--yet a lot of IT managers don't know what ITIL really is. Project management expert Tom Mochal has created a list...
Provided by Tom Mochal
-
Downloads
10 roles you need for ITIL configuration management
Nov 2008
If you're serious about building an effective configuration management service, you'll need to consider who will accomplish 10 key functions. Here's a brief rundown of the essential roles that...
Provided by Larry Klosterboer
-
Book chapters
Build your ITIL configuration management system using scope, span, and granularity
Apr 2008
Effective configuration management requires you to capture and track data in your IT environment -- but how do you decide which data to include? This chapter from Implementing ITIL Configuration...
Provided by IBM Press
-
Downloads
10 questions on managing business technology: An interview with Bill Keyworth
Mar 2010
Bill Keyworth pioneered the development of IT service management as a means of maximizing business value. In this interview, he discusses that experience and shares his views on various tech and...
Provided by Jeff Cerny
-
Downloads
10 questions with Ian Clayton: Viewing IT service management from the outside in
Jun 2010
Ian Clayton believes customer satisfaction levels should be at the heart of every IT decision -- and he's spent more than three decades finding ways to make that happen. This download is also...
Provided by Jeff Cerny
-
Downloads
10 questions with Ian Clayton: Viewing IT service management from the outside in
Jun 2010
Ian Clayton believes customer satisfaction levels should be at the heart of every IT decision -- and he's spent more than three decades finding ways to make that happen. This download is also...
Provided by Jeff Cerny
-
Downloads
10 questions on managing business technology: An interview with Bill Keyworth
Mar 2010
Bill Keyworth pioneered the development of IT service management as a means of maximizing business value. In this interview, he discusses that experience and shares his views on various tech and...
Provided by Jeff Cerny
-
Downloads
Is ITIL certification worth the time and cost?
Feb 2010
The ITIL certification asks a fairly hefty price in terms of time and money (thousands of dollars). Is it worth it?
Provided by Toni Bowers
-
Downloads
10 roles you need for ITIL configuration management
Nov 2008
If you're serious about building an effective configuration management service, you'll need to consider who will accomplish 10 key functions. Here's a brief rundown of the essential roles that...
Provided by Larry Klosterboer
-
Book chapters
Build your ITIL configuration management system using scope, span, and granularity
Apr 2008
Effective configuration management requires you to capture and track data in your IT environment -- but how do you decide which data to include? This chapter from Implementing ITIL Configuration...
Provided by IBM Press
-
Downloads
10 things you should know about ITIL
Nov 2006
These days, you're likely to hear the term ITIL bandied about in many IT circles--yet a lot of IT managers don't know what ITIL really is. Project management expert Tom Mochal has created a list...
Provided by Tom Mochal
-
Downloads
Learn how ITIL can benefit your organization
Aug 2005
More than 10,000 organizations worldwide have adopted ITIL. Find out why you may want to follow suit with your own ITIL implementation. The IT Infrastructure Library (ITIL) is a set of...
Provided by TechRepublic
-
Downloads
Eight practical tips to improve configuration management
May 2005
Configuration management is defined as ensuring that the inter-relationships of hardware and software are accurately documented, and it's an essential aspect of maintaining infrastructure systems....
Provided by TechRepublic
-
Downloads
Required reading for help desk managers
Jun 2005
The books on our required reading list for help desk managers offer valuable information for new IT managers and seasoned leaders. Compiled by an IT veteran with 10 years management experience,...
Provided by TechRepublic
-
Downloads
Seven keys to implementing an ITIL framework
Aug 2005
The IT Infrastructure Library, a group of standards for service, has gained acceptance as a nonproprietary framework for IT projects. Here's a look at how you can integrate ITIL into your...
Provided by TechRepublic
-
Downloads
10 questions on managing business technology: An interview with Bill Keyworth
Mar 2010
Bill Keyworth pioneered the development of IT service management as a means of maximizing business value. In this interview, he discusses that experience and shares his views on various tech and...
Provided by Jeff Cerny
-
Downloads
10 things you should know about ITIL
Nov 2006
These days, you're likely to hear the term ITIL bandied about in many IT circles--yet a lot of IT managers don't know what ITIL really is. Project management expert Tom Mochal has created a list...
Provided by Tom Mochal
-
Downloads
10 questions with Ian Clayton: Viewing IT service management from the outside in
Jun 2010
Ian Clayton believes customer satisfaction levels should be at the heart of every IT decision -- and he's spent more than three decades finding ways to make that happen. This download is also...
Provided by Jeff Cerny
-
Downloads
Is ITIL certification worth the time and cost?
Feb 2010
The ITIL certification asks a fairly hefty price in terms of time and money (thousands of dollars). Is it worth it?
Provided by Toni Bowers
-
Downloads
Required reading for help desk managers
Jun 2005
The books on our required reading list for help desk managers offer valuable information for new IT managers and seasoned leaders. Compiled by an IT veteran with 10 years management experience,...
Provided by TechRepublic
-
Downloads
Seven keys to implementing an ITIL framework
Aug 2005
The IT Infrastructure Library, a group of standards for service, has gained acceptance as a nonproprietary framework for IT projects. Here's a look at how you can integrate ITIL into your...
Provided by TechRepublic
-
Downloads
Learn how ITIL can benefit your organization
Aug 2005
More than 10,000 organizations worldwide have adopted ITIL. Find out why you may want to follow suit with your own ITIL implementation. The IT Infrastructure Library (ITIL) is a set of...
Provided by TechRepublic
-
Downloads
Eight practical tips to improve configuration management
May 2005
Configuration management is defined as ensuring that the inter-relationships of hardware and software are accurately documented, and it's an essential aspect of maintaining infrastructure systems....
Provided by TechRepublic
-
Downloads
10 roles you need for ITIL configuration management
Nov 2008
If you're serious about building an effective configuration management service, you'll need to consider who will accomplish 10 key functions. Here's a brief rundown of the essential roles that...
Provided by Larry Klosterboer
-
Book chapters
Build your ITIL configuration management system using scope, span, and granularity
Apr 2008
Effective configuration management requires you to capture and track data in your IT environment -- but how do you decide which data to include? This chapter from Implementing ITIL Configuration...
Provided by IBM Press
