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sla
(12 results)-
Downloads
Sample service level agreement for application support
Sep 2001
Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used to hammer...
Provided by TechRepublic
-
Downloads
Sample SLA: Outsourced help desk
May 2004
Hiring a third party to handle your help desk is becoming a common choice for businesses that are looking for ways to cut costs. If you take the plunge, you'll need a service level agreement that...
Provided by TechRepublic
-
Downloads
Criteria for a service level agreement
Mar 2005
An SLA is a give-and-take relationship between IT and users, allowing IT to get an accurate picture of user needs, to establish realistic expectations, and to allocate the proper resources to...
Provided by TechRepublic
-
Downloads
Outline responsibilities and objectives with this SLA for internal business units
Apr 2006
This sample SLA is designed to help you outline service level roles and responsibilities between your IT department and your organization's business units. An SLA enables IT to get an accurate...
Provided by TechRepublic
-
Downloads
Service Level Agreement
Mar 2012
TechRepublic's Service Level Agreement is designed to help define the project scope, project schedule, service terms, service request processes, and compensation terms for technology service(s)...
Provided by TechRepublic Pro
-
Downloads
IT Consultant Code of Conduct
Dec 2011
TechRepublic's sample "Consultant Code of Conduct" can help you craft a standardized ethical, professional, and behavioral code of conduct for employees, contractors, and subcontractors.
Provided by TechRepublic Pro
-
Book chapters
Measure help desk performance more effectively
Jul 2005
This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk...
Provided by McGraw-Hill Professional
-
Downloads
Sample SLA for outsourced data backups and retrievals
Apr 2004
Use this sample service level agreement (SLA) if your organization is entering into a contract with a third-party provider to outsource your data backups. This sample document will help you...
Provided by TechRepublic
-
Downloads
Service Level Agreement Template
Sep 2008
Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement, outlines service level roles,...
Provided by TechRepublic Pro
-
Tools & Templates
Sample letter of agreement
Jan 2003
There are plenty of times when a short-term or simple engagement is too small for a full-size contract. Perhaps you could use a letter of agreement in lieu of a contract. Here's a sample to get...
Provided by TechRepublic
-
Downloads
Diskeeper 12 Server Edition - FREE 30-day trialware
Apr 2012
SAN-attached servers require specific best-practice file optimization to allow the SAN to achieve its best performance. This pre-configured variation of Diskeeper Server edition is separately...
Provided by Condusiv Technologies
-
Downloads
Service Level Agreements Policy
Nov 2008
Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement outlines service level roles,...
Provided by TechRepublic Pro
-
Downloads
Service Level Agreement
Mar 2012
TechRepublic's Service Level Agreement is designed to help define the project scope, project schedule, service terms, service request processes, and compensation terms for technology service(s)...
Provided by TechRepublic Pro
-
Downloads
IT Consultant Code of Conduct
Dec 2011
TechRepublic's sample "Consultant Code of Conduct" can help you craft a standardized ethical, professional, and behavioral code of conduct for employees, contractors, and subcontractors.
Provided by TechRepublic Pro
-
Downloads
Diskeeper 12 Server Edition - FREE 30-day trialware
Apr 2012
SAN-attached servers require specific best-practice file optimization to allow the SAN to achieve its best performance. This pre-configured variation of Diskeeper Server edition is separately...
Provided by Condusiv Technologies
-
Downloads
Service Level Agreements Policy
Nov 2008
Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement outlines service level roles,...
Provided by TechRepublic Pro
-
Downloads
Service Level Agreement Template
Sep 2008
Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement, outlines service level roles,...
Provided by TechRepublic Pro
-
Tools & Templates
Sample letter of agreement
Jan 2003
There are plenty of times when a short-term or simple engagement is too small for a full-size contract. Perhaps you could use a letter of agreement in lieu of a contract. Here's a sample to get...
Provided by TechRepublic
-
Downloads
Outline responsibilities and objectives with this SLA for internal business units
Apr 2006
This sample SLA is designed to help you outline service level roles and responsibilities between your IT department and your organization's business units. An SLA enables IT to get an accurate...
Provided by TechRepublic
-
Downloads
Sample SLA for outsourced data backups and retrievals
Apr 2004
Use this sample service level agreement (SLA) if your organization is entering into a contract with a third-party provider to outsource your data backups. This sample document will help you...
Provided by TechRepublic
-
Downloads
Sample service level agreement for application support
Sep 2001
Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used to hammer...
Provided by TechRepublic
-
Downloads
Sample SLA: Outsourced help desk
May 2004
Hiring a third party to handle your help desk is becoming a common choice for businesses that are looking for ways to cut costs. If you take the plunge, you'll need a service level agreement that...
Provided by TechRepublic
-
Downloads
Criteria for a service level agreement
Mar 2005
An SLA is a give-and-take relationship between IT and users, allowing IT to get an accurate picture of user needs, to establish realistic expectations, and to allocate the proper resources to...
Provided by TechRepublic
-
Book chapters
Measure help desk performance more effectively
Jul 2005
This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk...
Provided by McGraw-Hill Professional
-
Downloads
Sample service level agreement for application support
Sep 2001
Consulting firms that provide support to their clients use service-level agreements to make sure both sides get what they need. This SLA template, updated in November 2003, can be used to hammer...
Provided by TechRepublic
-
Tools & Templates
Sample letter of agreement
Jan 2003
There are plenty of times when a short-term or simple engagement is too small for a full-size contract. Perhaps you could use a letter of agreement in lieu of a contract. Here's a sample to get...
Provided by TechRepublic
-
Downloads
Diskeeper 12 Server Edition - FREE 30-day trialware
Apr 2012
SAN-attached servers require specific best-practice file optimization to allow the SAN to achieve its best performance. This pre-configured variation of Diskeeper Server edition is separately...
Provided by Condusiv Technologies
-
Downloads
IT Consultant Code of Conduct
Dec 2011
TechRepublic's sample "Consultant Code of Conduct" can help you craft a standardized ethical, professional, and behavioral code of conduct for employees, contractors, and subcontractors.
Provided by TechRepublic Pro
-
Downloads
Service Level Agreement Template
Sep 2008
Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement, outlines service level roles,...
Provided by TechRepublic Pro
-
Downloads
Service Level Agreements Policy
Nov 2008
Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement outlines service level roles,...
Provided by TechRepublic Pro
-
Downloads
Service Level Agreement
Mar 2012
TechRepublic's Service Level Agreement is designed to help define the project scope, project schedule, service terms, service request processes, and compensation terms for technology service(s)...
Provided by TechRepublic Pro
-
Downloads
Outline responsibilities and objectives with this SLA for internal business units
Apr 2006
This sample SLA is designed to help you outline service level roles and responsibilities between your IT department and your organization's business units. An SLA enables IT to get an accurate...
Provided by TechRepublic
-
Downloads
Sample SLA for outsourced data backups and retrievals
Apr 2004
Use this sample service level agreement (SLA) if your organization is entering into a contract with a third-party provider to outsource your data backups. This sample document will help you...
Provided by TechRepublic
-
Downloads
Criteria for a service level agreement
Mar 2005
An SLA is a give-and-take relationship between IT and users, allowing IT to get an accurate picture of user needs, to establish realistic expectations, and to allocate the proper resources to...
Provided by TechRepublic
-
Book chapters
Measure help desk performance more effectively
Jul 2005
This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk...
Provided by McGraw-Hill Professional
-
Downloads
Sample SLA: Outsourced help desk
May 2004
Hiring a third party to handle your help desk is becoming a common choice for businesses that are looking for ways to cut costs. If you take the plunge, you'll need a service level agreement that...
Provided by TechRepublic
