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(57 results)Search the Library
Mission Statement
TechRepublic's Download Directory is the place to get free tech resources in a variety of formats, including PDF versions of popular articles, "10 things" lists, sample chapters from technology books, "How do I..." problem-solving guides, cheat sheets for knocking out IT tasks, keyboard shortcuts, glossaries, career pointers, and collections of tips and techniques that focus on critical topics.
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Downloads
IT pros sound off on job-related health risks
Oct 2008
In August 2008, we surveyed 3,599 TechRepublic members to learn about the health and safety concerns they face on the job as IT professionals. We're quite familiar with some of these dangers,...
Provided by TechRepublic
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Downloads
10 things to check before you start working on the help desk
Nov 2008
If you're getting ready to jump into the help desk fray, you'll probably want to iron out a few things first. Veteran tech Jeff Dray learned this the hard way, and he shares some advice on what...
Provided by Jeff Dray
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Downloads
10 questions on managing business technology: An interview with Bill Keyworth
Mar 2010
Bill Keyworth pioneered the development of IT service management as a means of maximizing business value. In this interview, he discusses that experience and shares his views on various tech and...
Provided by Jeff Cerny
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Downloads
Require help desk analysts to make the most of down time
May 2006
During this 16-minute podcast, help desk guru Jeff Davis and TechRepublic Section Editor Bill Detwiler explore the issue of help desk time management. Should help desk analysts be allowed to do...
Provided by TechRepublic
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Downloads
10 small IT projects you can do during holiday slow times
Dec 2007
During the short week before the New Year's holiday, you may get a chance to tackle some tasks that you normally wouldn't have time for. Most organizations have a slower week if the office is...
Provided by Rick Vanover
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Downloads
10 steps to setting up page numbering in Word sections
Sep 2010
If you've ever been outfoxed by Word's page numbering options in a multiple-section document, here's good news: Controlling how the pages in each section are numbered is actually pretty easy....
Provided by Susan Harkins
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Downloads
10 common user questions - and some analogies that help clear things up
Dec 2009
Sometimes, the only way to help users grasp a tech concept is to throw them a lifeline to something they already understand. Here are some field-tested analogies from TechRepublic members.This...
Provided by Jaime Henriquez
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Downloads
Track turnover in your organization with an employee separation checklist
Sep 2000
Keep track of employee turnover in your organization with a customizable checklist. Turnover is a fact of life in the corporate environment. Keeping tabs on the flow can be simplified with a...
Provided by TechRepublic
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Downloads
10 QuickBooks issues and how to resolve them
Jun 2010
When something goes wrong with QuickBooks, the consequences can be pretty dire. Luckily, many common problems are easy to fix -- once you know about them.This download is also available as an...
Provided by Jack Wallen
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Downloads
10 steps to creating an Outlook appointment (without using your mouse)
Oct 2010
If you're a diehard keyboard fan, you'll appreciate this mouse-free technique for setting up your Outlook appointments.This download is also available as an entry in our 10 Things blog.
Provided by Susan Harkins
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Downloads
TechRepublic's Geek Gift Guide 2007
Dec 2007
Geeks love to give and receive gadgets, but what are the best and most geeky gifts of 2007? TechRepublic has brought together reviews and photos of some of the best geek gifts on the market. From...
Provided by TechRepublic
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Downloads
10 ways for support techs to stay healthy and safe on the job
Apr 2008
As winter gives way to spring, many people are struggling into work with colds and influenza, which they may pass along to co-workers -- and to you. In fact, as a deskside tech person, you could...
Provided by Jeff Dray
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Downloads
10 ways to help your users enhance their online credibility
Aug 2008
Your users may not know how to achieve the best results from their online interactions. These pointers will introduce them to best practices and help them avoid missteps like linkjacking and...
Provided by Calvin Sun
-
Downloads
Service Level Agreements Policy
Nov 2008
Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement outlines service level roles,...
Provided by TechRepublic Pro
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Downloads
10 commands you may want to add to the Office 2007 Quick Access Toolbar
Nov 2008
If the Office 2007 Ribbon has you pulling your hair out, a little customization may ease the pain. Susan Harkins explains how to put your frequently needed or hard to find items on the Quick...
Provided by Susan Harkins
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Downloads
10+ air travel tips for IT pros
Jan 2009
Flying has become trickier than it once was -- especially if you're packing a laptop and other electronic gadgetry. Here's some basic advice, along with a few pointers for traveling techs, to help...
Provided by Susan Harkins
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Downloads
10 ways to improve your deskside manner
Mar 2008
When you go out of the office and meet a customer to resolve a fault or issue, using soft skills can help get the customer on your side. It's a given that you will have the technical skills, or...
Provided by Jeff Dray
-
Downloads
10 roles you need for ITIL configuration management
Nov 2008
If you're serious about building an effective configuration management service, you'll need to consider who will accomplish 10 key functions. Here's a brief rundown of the essential roles that...
Provided by Larry Klosterboer
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Downloads
Service Level Agreement Template
Sep 2008
Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement, outlines service level roles,...
Provided by TechRepublic Pro
-
Downloads
IT pros sound off on job-related health risks
Oct 2008
In August 2008, we surveyed 3,599 TechRepublic members to learn about the health and safety concerns they face on the job as IT professionals. We're quite familiar with some of these dangers,...
Provided by TechRepublic
-
Downloads
10 ways to help your users enhance their online credibility
Aug 2008
Your users may not know how to achieve the best results from their online interactions. These pointers will introduce them to best practices and help them avoid missteps like linkjacking and...
Provided by Calvin Sun
-
Book chapters
Build your ITIL configuration management system using scope, span, and granularity
Apr 2008
Effective configuration management requires you to capture and track data in your IT environment -- but how do you decide which data to include? This chapter from Implementing ITIL Configuration...
Provided by IBM Press
-
Downloads
10 ways for support techs to stay healthy and safe on the job
Apr 2008
As winter gives way to spring, many people are struggling into work with colds and influenza, which they may pass along to co-workers -- and to you. In fact, as a deskside tech person, you could...
Provided by Jeff Dray
-
Downloads
10 ways to improve your deskside manner
Mar 2008
When you go out of the office and meet a customer to resolve a fault or issue, using soft skills can help get the customer on your side. It's a given that you will have the technical skills, or...
Provided by Jeff Dray
-
Downloads
10 ways to convince your staff to use the help desk
Feb 2008
Convincing users to turn to the help desk for support can be an uphill battle. But if you strive to build rapport and improve your methods of client interaction, users will begin to feel...
Provided by Jeff Dray
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Downloads
TechRepublic's Geek Gift Guide 2007
Dec 2007
Geeks love to give and receive gadgets, but what are the best and most geeky gifts of 2007? TechRepublic has brought together reviews and photos of some of the best geek gifts on the market. From...
Provided by TechRepublic
-
Downloads
10 small IT projects you can do during holiday slow times
Dec 2007
During the short week before the New Year's holiday, you may get a chance to tackle some tasks that you normally wouldn't have time for. Most organizations have a slower week if the office is...
Provided by Rick Vanover
-
Downloads
Require help desk analysts to make the most of down time
May 2006
During this 16-minute podcast, help desk guru Jeff Davis and TechRepublic Section Editor Bill Detwiler explore the issue of help desk time management. Should help desk analysts be allowed to do...
Provided by TechRepublic
-
Downloads
Learn how ITIL can benefit your organization
Aug 2005
More than 10,000 organizations worldwide have adopted ITIL. Find out why you may want to follow suit with your own ITIL implementation. The IT Infrastructure Library (ITIL) is a set of...
Provided by TechRepublic
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Downloads
Required reading for help desk managers
Jun 2005
The books on our required reading list for help desk managers offer valuable information for new IT managers and seasoned leaders. Compiled by an IT veteran with 10 years management experience,...
Provided by TechRepublic
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Downloads
Help Desk Trouble Ticket Template
Apr 2008
The Help Desk Trouble Ticket is an important document for the technical support professional. This form contains all the essential fields for maintaining an organized, accountable tech support...
Provided by TechRepublic Pro
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Downloads
Avoid support headaches with this program rollout checklist
Feb 2006
Rolling out a new application can introduce chaos among users and support staff if the process isn't handled in an organized way. This comprehensive checklist will help you gather the information...
Provided by TechRepublic
-
Downloads
Track turnover in your organization with an employee separation checklist
Sep 2000
Keep track of employee turnover in your organization with a customizable checklist. Turnover is a fact of life in the corporate environment. Keeping tabs on the flow can be simplified with a...
Provided by TechRepublic
-
Downloads
New-user orientation kit
May 2002
Start users off on the right foot with our new-user orientation kit. This handy training resource contains a "Get to know your help desk" PowerPoint presentation, a welcome letter, and three...
Provided by TechRepublic
-
Downloads
10 ways for support techs to stay healthy and safe on the job
Apr 2008
As winter gives way to spring, many people are struggling into work with colds and influenza, which they may pass along to co-workers -- and to you. In fact, as a deskside tech person, you could...
Provided by Jeff Dray
-
Book chapters
Build your ITIL configuration management system using scope, span, and granularity
Apr 2008
Effective configuration management requires you to capture and track data in your IT environment -- but how do you decide which data to include? This chapter from Implementing ITIL Configuration...
Provided by IBM Press
-
Downloads
10 ways to help your users enhance their online credibility
Aug 2008
Your users may not know how to achieve the best results from their online interactions. These pointers will introduce them to best practices and help them avoid missteps like linkjacking and...
Provided by Calvin Sun
-
Downloads
IT pros sound off on job-related health risks
Oct 2008
In August 2008, we surveyed 3,599 TechRepublic members to learn about the health and safety concerns they face on the job as IT professionals. We're quite familiar with some of these dangers,...
Provided by TechRepublic
-
Downloads
Service Level Agreement Template
Sep 2008
Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement, outlines service level roles,...
Provided by TechRepublic Pro
-
Downloads
10 roles you need for ITIL configuration management
Nov 2008
If you're serious about building an effective configuration management service, you'll need to consider who will accomplish 10 key functions. Here's a brief rundown of the essential roles that...
Provided by Larry Klosterboer
-
Downloads
10 things to check before you start working on the help desk
Nov 2008
If you're getting ready to jump into the help desk fray, you'll probably want to iron out a few things first. Veteran tech Jeff Dray learned this the hard way, and he shares some advice on what...
Provided by Jeff Dray
-
Downloads
Service Level Agreements Policy
Nov 2008
Trying to determine what should be included in the service level agreements between your IS department and your business units? This sample service level agreement outlines service level roles,...
Provided by TechRepublic Pro
-
Downloads
10 commands you may want to add to the Office 2007 Quick Access Toolbar
Nov 2008
If the Office 2007 Ribbon has you pulling your hair out, a little customization may ease the pain. Susan Harkins explains how to put your frequently needed or hard to find items on the Quick...
Provided by Susan Harkins
-
Downloads
Service Level Agreement
Mar 2012
TechRepublic's Service Level Agreement is designed to help define the project scope, project schedule, service terms, service request processes, and compensation terms for technology service(s)...
Provided by TechRepublic Pro
-
Downloads
10+ air travel tips for IT pros
Jan 2009
Flying has become trickier than it once was -- especially if you're packing a laptop and other electronic gadgetry. Here's some basic advice, along with a few pointers for traveling techs, to help...
Provided by Susan Harkins
-
Downloads
10 things that should be on your new-user checklist
May 2009
Getting new users off on the right foot is good for them and for the organization -- and it will certainly make your support tasks more manageable and less frustrating in the future. Jeff Dray...
Provided by Jeff Dray
-
Downloads
New-user orientation kit
May 2002
Start users off on the right foot with our new-user orientation kit. This handy training resource contains a "Get to know your help desk" PowerPoint presentation, a welcome letter, and three...
Provided by TechRepublic
-
Downloads
10 ways to improve your deskside manner
Mar 2008
When you go out of the office and meet a customer to resolve a fault or issue, using soft skills can help get the customer on your side. It's a given that you will have the technical skills, or...
Provided by Jeff Dray
-
Downloads
Avoid support headaches with this program rollout checklist
Feb 2006
Rolling out a new application can introduce chaos among users and support staff if the process isn't handled in an organized way. This comprehensive checklist will help you gather the information...
Provided by TechRepublic
-
Downloads
10 steps to setting up page numbering in Word sections
Sep 2010
If you've ever been outfoxed by Word's page numbering options in a multiple-section document, here's good news: Controlling how the pages in each section are numbered is actually pretty easy....
Provided by Susan Harkins
-
Downloads
10 ways to get more mileage out of Word 2010 templates
Sep 2010
Document templates are one of Word's most powerful features. Here are some simple tricks for building templates that will streamline your document tasks. This download is also available as an...
Provided by Katherine Murray
