IT Help Desk Survival Guide, Third Edition (ISO file)
June 29, 2007, 12:00am PDT
Source: TechRepublic Pro
TechRepublic's IT Help Desk Survival Guide, Third Edition provides tools and recommendations to help you better manage help desk services, improve end-user support, troubleshoot frustrating hardware issues, identify quick fixes to vexing Windows problems, and help users make the most of Microsoft Office 2003. The comprehensive download delivers all of these tools and more!
This download is available for free as part of a TechRepublic Pro membership.