Learn how ITIL can benefit your organization
Source: TechRepublic
More than 10,000 organizations worldwide have adopted ITIL. Find out why you may want to follow suit with your own ITIL implementation.
The IT Infrastructure Library (ITIL) is a set of publications that provide descriptive guidance on IT service management. Created in the late 1980s by a UK government agency and later expanded for use in all organizations, ITIL has become the international de facto standard for service management. ITIL implementation offers a number of benefits, including increased competitive advantage through cost reduction, growth, and agility; more business efficiency through streamlining of IT processes; enhanced IT value through business and IT operational and goal alignment; and improved internal customer and user satisfaction.
This download introduces the core ITIL publications as well as other resources that offer guidance on ITIL implementation and provides an overview of several features that make ITIL effective:
The IT Infrastructure Library (ITIL) is a set of publications that provide descriptive guidance on IT service management. Created in the late 1980s by a UK government agency and later expanded for use in all organizations, ITIL has become the international de facto standard for service management. ITIL implementation offers a number of benefits, including increased competitive advantage through cost reduction, growth, and agility; more business efficiency through streamlining of IT processes; enhanced IT value through business and IT operational and goal alignment; and improved internal customer and user satisfaction.
This download introduces the core ITIL publications as well as other resources that offer guidance on ITIL implementation and provides an overview of several features that make ITIL effective:
- Vendor-neutral, best practice guidance. ITIL is a synthesis of ideas drawn from international IT practitioners--not academic theory of how things should be or a vendor's view of how to operate their products.
- Nonproprietary. Although the ITIL publications aren't free, anyone can apply ITIL concepts freely in their organization.
- Comprehensive and consistent. Rather than provide isolated advice, ITIL attempts to describe every key process in IT service management and to use consistent, common sense definitions and distinctions across each process.
- Widely adopted. ITIL encourages industry alignment and makes it a defensible choice for how to organize the business of IT.
| Format: | Size: | 79.00 | |
| Version: | 1.0 | Date: | Aug 2005 |
| Downloads: | 7292 |
