Make a strong business case for good user interface and usability design

Without good user interface design, users won't like your product, whether it's software, hardware, or a Web site. Without usability design and testing, you'll never know if your design is useful until you receive input from the public. If the user interface is a flop, you and your team will need to spend time, money, and effort fixing problems that could have been fixed during the development process, not to mention the customer service headaches that would also ensue.

This sample chapter from User Interface Design for Mere Mortals takes you through the steps needed to create a business case for good user interface design, usability design, and usability testing so you can persuade company stakeholders to invest the necessary time and resources. Chapter coverage includes:

• Identifying gaps between stakeholders
• Developing a business case framework
• Making the case for profitability
• Proving return on investment
• Understanding the usability engineering life cycle

Title: User Interface Design for Mere Mortals
ISBN: 0-321-44773-5
Published: May 2007
Authors: Eric Butow
Chapter: Chapter 3: Making the Business Case
Published by Addison Wesley Professional