Making IT visible: 10 questions with Bob Kress of Accenture

Bucking the notion that IT should operate quietly in the background, Bob Kress has worked to raise IT's profile within his organization. In fact, his group has been so successful in cutting costs, improving efficiency, and increasing customer satisfaction, Accenture considers IT a model for how all its business functions should be run.

This download is also available as an entry in our 10 Things blog.