MCDST study guide: Configure, maintain, and troubleshoot Microsoft Internet Explorer

Learn to configure and troubleshoot Microsoft Internet Explorer in this sample chapter from MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on Microsoft Windows XP, Second Edition. Whether your aim is to ace the MCDST Exam 70-272 or to sharpen your skills as a desktop support technician (DST), tackling these lessons, hands-on exercises, troubleshooting labs, and review questions will equip you to handle a wide range of typical end-user requests regarding Internet Explorer, including: personalizing the interface, changing the way that Web pages look on the monitor, and showing users how to access History files or search for related websites. Learn how to resolve common Internet Explorer service calls, such as the inability to view Web pages or problems with the speed at which Web pages are loaded, as well as how to perform maintenance tasks, such as deleting temporary files or dealing with cookies. The chapter is divided into three sections that cover these specific MCDST exam objectives:

• Configuring and troubleshooting Microsoft Internet Explorer
• Resolving issues related to Internet Explorer support features
• Resolving issues related to customizing Internet Explorer

Title: MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on Microsoft Windows XP, Second Edition
ISBN: 0735622213
Published: September 2005
Authors: Walter Glenn and Tony Northrup
Chapter: Chapter 5: Supporting Microsoft Internet Explorer
Published by Microsoft Press